I don’t know that you’ll find this reassuring, but this is FedEx’s routine method of sorting on 33rd Street at 9th Avenue in Manhattan. Every day there are one or two FedEx trucks outside B&H Photo with packages strewn on the street like this.
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UPS related…this winter I re-directed a package to the local UPS store and it was “refused by receiver” and sent back. The Vineyard ended up having to send me an entirely new shipment. So this just happened again, and I called UPS and after screaming they had a customer service rep return the call. Apparently in Massachusetts access points are not allowed to accept alcoholic beverages! Now why the website allows you to redirect alcoholic beverages then…she said the times it has worked has been a mistake by the access point. So just an FYI for those in Massachusetts.
This happened to me too, just today, with UPS. I am very unhappy. Our wine should not be traveling across the state because UPS is too careless and poor to prevent their customers from selecting a redirect location that won’t accept this type of package!! I had better calm down over this with a glass of Pinot.
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Just did some research, you have to filter your search for an access point with “accepts restricted articles.” Now, the package that was returned in December to the sender was redirected to a UPS access point that “accepts restricted articles” so who knows!!
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Loving my current delivery person. We were not home the other day and she left my Carlisle shipment on the front porch, called me to make sure it was ok. Actually came back to the house and I was able to open the garage remotely and she placed it in there.
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I had a problem with UPS with a non-wine, wine item. It was actually the Durand sheath. It was at the UPS pickup location for a day or two, and the website showed that it would sit there another few days. I came in with a few days still to spare in the pickup window, and the CVS/Walgreens/whatever ended up telling me that UPS picked it up early and that the UPS people sometimes do that. The Durand folks were kind enough to give me a full refund after I wasn’t too enthusiastic about paying the shipping fee to have it shipped again (initial offer was free shipping).
My first lost shipment. Was out for delivery to a Fedx drop off point on 4/8, still out for delivery. Went to the drop off point, they stated they haven’t seen it. Fedx says it was signed for there despite what their own system says. Contacted the winery to see if they can do anything on their end. Crickets so far.
Keith,
This is the one downside I’ve encountered on the FedEx drop off site.
We don’t have it, they have it.
Maybe give it a couple of days and see if it clicks at the drop off location. I’ve had luck when they finally log it in from the dock or back room a day or two later.
Walgreens.
As you surmised, the winery has to take the lead. All FedEx and Walgreens gave me was the run around until it miraculously turned up
Given the crickets I’ve heard from the winery, hoping it does happen to reappear in their system and move forward with delivery. Fingers crossed. It’s a small order, so not the end of the world, just frustrating…
Flannery replaced an order of steaks at no charge when FedEx was 5 days late delivering it.
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Welp, this is a new one. Ordered a few Burgundies from K&L, who uses a 3rd party to ship to my state (thanks byzantine liquor laws!) cold chain and then FedEx for the final leg. Got notifications from Rare Storage and their cold chain shipper that the package shipped…then crickets until a notice from the cold chain shipper that my package had been delivered on Saturday. No notice from Fedex (which I always get since I’m in their system), no door tag, and no package.
The plot thickens:
I go to the Fedex tracking system and it says there is a duplicate package with the same tracking # - one that’s marked as delivered, and one “attempted - wait for update”. Nothing was delivered and nothing attempted: I was home at the time and there’s no door tag. So the attempted one must be the “real” package, but neither Fedex phone system nor the driver who I cornered today nor his boss who he got on the phone are any help whatsoever.
Have you found the package?
Yeah, it’s on the way back to the sender. They entered the wrong address.
I think it’s safe to say that Fedex is, in fact, NOT coming apart at the seams.
Hope it wasn’t old stuff!
Once upon a time I loaded trucks at that Grove City Depot. I can’t say I’m surprised by any outcome of boxes that stops through the facility
Hopefully just one bottle broke and they will repackage and send along
2023s.
I’m down one bottle of Clos du Bourg Sec. The other bottles were all individually wrapped in brown paper and some bubble wrap with no wine stains. I’m not sure if Fedex rewrapped the bottles? I don’t recall B-21 shipping this way.
Just emailed the store to see if they will replace the bottle rather than credit.
Lucky day Abbie. Pulling out the broken bottle and delivering the rest seems to be the exception rather than the rule. Most people report they trash the whole shipment rather than bother sorting out the damage.
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Sounds like you got one of the good loaders! My last broken bottle was treated in the same way, so maybe they have some good management down there now.
Back when I did it (there was no wine shipping) it truly depended on who was in the truck and how backed up the whole area was.
Those were different times though. Fragile, this side up all that stuff means nothing when you are trying to load a semi trailer Tetris style full to the top with boxes.
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Yep, was going to say the same! I know it sucks overall…but id still consider this a huge W and be thankful it was FedEx vs UPS who would have just tossed the entire box.
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