Thanks Adam.
To any Vint Marketplace team members reading: I’d like to check the current status on a pre-arrival order from 7 months ago.
1 Like
I’ve had luck emailing support@vintmarketplace.com w/ the order #
That’s what I did a week ago, no response so far. I’ll try again, maybe it went astray.
@Adam_Lapierre was holding the firm together!
Just kidding - Adam, reading through this thread, you’re the cats meow. Wishing you the best wherever you land 
2 Likes
I have a case of wine waiting for cooler weather to ship with Vint. They gave me a timely response when I inquired about my bottles on June 26th, but i have not had reason to reach out since then.
I sent another email this morning and got an immediate auto-reply confirming receipt and saying they would respond in 1-2 business days. I suspect my first email never made it to them.
yeah they use zendesk so thats happened when i’ve emailed them
Some follow up on this.
They responded to my second email in 4 days. Wine is now in stock and available for delivery, though I don’t recall seeing a notice it had arrived. It’s possible they sent one and I deleted it without reading, thinking it was an ad.
I asked if I could pick it up in person given current temps. They don’t have that option but offered a choice between 1 day delivery now (I’m 30 miles away) or free storage until it’s cooler. I opted for the latter and they scheduled shipment on my desired date in the fall.
Very helpful and responsive once they received my email.
6 Likes
Thanks for the info. It’s frustrating that they don’t allow pickup locally. Aside from the uncertainty of entrusting wine to UPS and FedEx (which, I hear, are both coming apart at the seams), there is the added expense of the shipping, especially if you want the wooden case.
I don’t think any of this wine is actually in Washington, DC., all my shipments came from somewhere else.
3 Likes
Mine came from CT.
2 Likes
Guess I’m a bit more than 30 miles away then. 
1 Like
I get that their business model doesn’t allow local pickup. They aren’t misleading about it - shipping is the only option at checkout. I figured I might save some money, time, and heat risk by picking it up if they’d let me. Moot point apparently if the wine isn’t actually in DC.
Not sure whether the UPS/FedEx comment was TIC, but my experience has been much better than what one might expect after reading the shipping threads. I understand that that can be highly variable depending on the local drivers. In 40 years, I had one case that got lost temporarily. It went to MA instead of MD, then back to CA before making it to me. It was late fall and the wine was no worse for it. The only ruined shipment in all that time was a Flannery order that FedEx took 5 days to deliver last summer.
1 Like
It was TIC. Lots of people with lots of gripes about both. Hasn’t been my experience.
1 Like
Yes - i asked previously and was told it’s from CT.
1 Like
Ahh, the incomparable smell of warm, rotten beef.
1 Like
Thankfully. Vacuum sealed.
1 Like
Vint is holding a few bottles that arrived in the US back in May. At the time, I was told they would store the wines until 31 October without any charges. This past Monday, I got an email saying monthly storage charges would begin on 1 October. I immediately replied, asking about the discrepancy and some questions about shipping. I did get the zendesk auto-reply promising a response in 1 -2 days but nothing since then.
My few orders with them a year or two ago were great, but I wonder if their business model will survive the current environment.
Does anyone know more broadly what is happening with these European gray market retailers these days?
If wine-searcher is any judge, it seems like they are proliferating.
1 Like