wine.com delivery fail

[Shan_A]

I think everyone will be fine with whatever solution is proposed.

https://www.bloomberg.com/news/articles/2020-07-31/wine-com-seeks-funding-at-a-valuation-of-more-than-1-billion

[James_Lyon]

Folks need to calm down a bit. I order wine all the time from these guys. I acknowledge it is a problem if you asked for a hold and was shipped wine. But to think that every wine.com box you see in the offsite was erroneously shipped is an over reach. I order wine in the middle of summer and have it shipped to my offsite all the time. No they are not $400 bottles of bordeaux, they are $30 bottles of rose or rioja. I also have had wines from other retailers shipped to the house in midsummer when it was 100F outside and the wines arrived still cool to the touch. So I dont think the wine world just ended here…

Sorry. I could be very wrong, but I doubt that many folks are shipping bottles of inexpensive rose or rioja to their offsite storage in Dallas or anywhere. Bottom line, no wines should be shipped during summer months unless the recipient is willing to take the risk.

It seems like it may be a system issue, but it’s hard not to think about an insurance claim for all of the top tier wines with the bloomberg article. Strange scenario regardless. Why roll out a new system at the end of summer where shipping previous package holds is a possibility? Very strange.

My bottles were not delivered today and were attempted for delivery after business hours. They will sit on the truck over the weekend and may be delivered on Monday. Who knows and who cares at this point. At least it will be decent temperatures tomorrow.

James

[JonathanG]

I deliver almost all of my wine to my offsite to avoid the very issue you mention. I have never had a missed delivery at my offsite. I am having my kajillion bottles of de Negoce sent there too. Why wouldnt you ship wines to your offsite when they can receive them for you? It would be crazy to NOT do it, in my opinion. I also live 20 minutes from mine so maybe other folks are further away or something

[Sc0tt_F_tzgerald]

Someone more tech savvy than me should tag their CEO on Twitter to bring public attention to this. The shipping issue sounds pretty widespread and they’re not responding at all. In my chat with their customer service rep a few days ago, she said she’d notify FedEx to pick up my bottle. I’ve received no further communication since. And that’s just the first lone bottle, forgetting the multiple other bottles they’d shipped early after this one.

[James_Lyon]

At this point I’m not worried about the delivery. It will be a full refund with replacement bottles or full refund. And I have been told that deliveries should be attempted only during business hours. I was at work until 430, so I was there long enough. The delivery attempt was around 630 on a Friday evening. Once again, my order had a shipping hold until November 1. The damage has already been done on their end. I have no responsibility for wine.com’s ineptness.

[Victor_Hong]

On behalf of Wine.com: It has come to our attention that some Wine.com customers were recently double charged for some futures orders. We are extremely sorry for this mistake and are working to reverse these charges immediately. We appreciate your business and your patience as we remedy these orders. Please note that there is no need to request a refund as we will automatically process the reversal on all of the affected orders. If you have any questions please contact our customer service team: Customer Care - Contact Us | Wine.com

OMGDFG! That is just ONE local facility. Think about the national impact. Unwitting Wine.com customers will get screwed.

The merchant needs to answer. It needs to recall damaged shipments and not re-sell them.

They shouldn’t waste the resources taking them back, especially since they can’t (shouldn’t) resell them. Just let the consumer decide what to do with the free gift and send the agreed upon bottle on the agreed future upon date; if the wine is no longer available, issue a refund. It sucks for whoever has to bear the loss, but I think this is a clear solution.

If I were them Id let you keep an inexpensive bottle but ask you to ship an expensive one back. to let you keep an expensive one creates a situation where folks may not be honest about the arrangement and take advantage of it

If both bottles were shipped against instructions, during high summer heat, the customer retention of the inexpensive one benefits the retailer, while the rejection of the expensive one is fair and correct. So, how is there any potential dishonesty?

Victor Hong

[JonathanG]

I am agreeing with you if the expensive one was rejected at the time of delivery and not kept by the customer.

[Victor_Hong]

I am agreeing with you if the expensive one was rejected at the time of delivery and not kept by the customer.

If the merchant wants the wines returned, an insurer should directly receive them.

[JonathanG]

Is that your opinion or something grounded in standard contract law or otherwise?

[Peter_C]

Just curious, does anyone have the OPPOSITE issue regarding delivery?

I have a couple orders that were supposed to ship yesterday and arrive today and only 1 did. Other orders haven’t been shipped yet.

[Victor_Hong]

Is that your opinion or something grounded in standard contract law or otherwise?

If an insurance claim, the policyholder would surrender the damaged goods for recovery payment.

[mmarcellus]

Just curious, does anyone have the OPPOSITE issue regarding delivery?

I have a couple orders that were supposed to ship yesterday and arrive today and only 1 did. Other orders haven’t been shipped yet.

Yes. I have an order from last week that had a “requested arrival” (assigned by their system) for last Thursday. It is still in limbo, and my CC has a pending payment authorization for it (i.e. hasn’t converted to being billed).

[Victor_Hong]

Its Twitter site is one long stream of recent complaints about incorrect deliveries and charges, plus non-responsive Customer Service.

[Peter_C]

Just curious, does anyone have the OPPOSITE issue regarding delivery?

I have a couple orders that were supposed to ship yesterday and arrive today and only 1 did. Other orders haven’t been shipped yet.

Yes. I have an order from last week that had a “requested arrival” (assigned by their system) for last Thursday. It is still in limbo, and my CC has a pending payment authorization for it (i.e. hasn’t converted to being billed).

Same boat, good to know it’s not just me.

[Victor_Hong]

Now the merchant has an outlet for the early-delivery returns.

[Peter_C]

Lol!

[Victor_Hong]

Lol!

We want the merchant to deny any chance.

[Matt_Latuchie]

Add me to the list of unhappy customers. Sending wine to Vegas right now makes no sense. Their CS team agreed with me, but couldn’t offer any workable solutions. They’ve lost my business.

[Victor_Hong]

Add me to the list of unhappy customers. Sending wine to Vegas right now makes no sense. Their CS team agreed with me, but couldn’t offer any workable solutions. They’ve lost my business.

No refund or replacement?
If this pattern holds, Todd should consider this thread as a sticky.

[Nicholas_C]

Add me to the list of unhappy customers. Sending wine to Vegas right now makes no sense. Their CS team agreed with me, but couldn’t offer any workable solutions. They’ve lost my business.

Disappointing to hear, so is their view “We understand, but tough luck” !
Had you requested the wines be held to be shipped at a later date?

Im yet to actually speak to their CS directly.