I don’t know how it works at wine.com, but if not then certainly for some sold-out wines it may be hard/impossible for them to provide replacements. I’m always suspicious when this happens, and I rarely work with that retailer again unless I have a long-standing relationship and many other transactions have been flawless.
While wine.com did respond to the double charging on futures, I didn’t see anything mentioned about ignoring scheduled ship dates and shipping in that heat. Many more complaints on this board over that topic than the other.
That is why I did a cross-thread bump. 
The charges from today align with my futures purchases and I received the same email as everyone else. The charges from August 30th do not align with any previous purchases or outstanding orders. Those were more suspicious. The charges from today was the tipping point.
Edit: I see a wine.com representative posted in the other thread. They mentioned no data breach which I am inclined to believe. But this is not an excuse for poor customer service, terrible summer shipping errors and a troublesome rollout of new software. Hoping for improvements soon. Cheers!
Just had a $200 bottle that was purchased with November ship date and was shipped 9/5 and got delivered 9/9 in the middle of Texas. 4 day transit from Houston warehouse to Dallas.
Ship it back for refund. What was the specific wine?
Wine.com should answer if possible resale on its site…or to another wine merchant.
I went by the offsite locker today and there were probably 50-60 wine.com boxes in the receivables holding area. We’ve had some cooler days this week, but it was 100+ before that. Not going to be good…
OMGDFG! That is just ONE local facility. Think about the national impact. Unwitting Wine.com customers will get screwed.
The merchant needs to answer. It needs to recall damaged shipments and not re-sell them.
They shouldn’t waste the resources taking them back, especially since they can’t (shouldn’t) resell them. Just let the consumer decide what to do with the free gift and send the agreed upon bottle on the agreed future upon date; if the wine is no longer available, issue a refund. It sucks for whoever has to bear the loss, but I think this is a clear solution.
Wow. I am sorry to learn this is a widespread issue, and hope they have the insurance or something to pull through. I think a reasonable solution is to offer a refund or a disocunt to keep the wine. I’d be tempted to gamble on my bottle at a big enough discount, as it is not replacable on the secondary market.
Folks need to calm down a bit. I order wine all the time from these guys. I acknowledge it is a problem if you asked for a hold and was shipped wine. But to think that every wine.com box you see in the offsite was erroneously shipped is an over reach. I order wine in the middle of summer and have it shipped to my offsite all the time. No they are not $400 bottles of bordeaux, they are $30 bottles of rose or rioja. I also have had wines from other retailers shipped to the house in midsummer when it was 100F outside and the wines arrived still cool to the touch. So I dont think the wine world just ended here…
If I were them Id let you keep an inexpensive bottle but ask you to ship an expensive one back. to let you keep an expensive one creates a situation where folks may not be honest about the arrangement and take advantage of it
I think everyone will be fine with whatever solution is proposed.
Sorry. I could be very wrong, but I doubt that many folks are shipping bottles of inexpensive rose or rioja to their offsite storage in Dallas or anywhere. Bottom line, no wines should be shipped during summer months unless the recipient is willing to take the risk.
It seems like it may be a system issue, but it’s hard not to think about an insurance claim for all of the top tier wines with the bloomberg article. Strange scenario regardless. Why roll out a new system at the end of summer where shipping previous package holds is a possibility? Very strange.
My bottles were not delivered today and were attempted for delivery after business hours. They will sit on the truck over the weekend and may be delivered on Monday. Who knows and who cares at this point. At least it will be decent temperatures tomorrow.
James
I deliver almost all of my wine to my offsite to avoid the very issue you mention. I have never had a missed delivery at my offsite. I am having my kajillion bottles of de Negoce sent there too. Why wouldnt you ship wines to your offsite when they can receive them for you? It would be crazy to NOT do it, in my opinion. I also live 20 minutes from mine so maybe other folks are further away or something
Someone more tech savvy than me should tag their CEO on Twitter to bring public attention to this. The shipping issue sounds pretty widespread and they’re not responding at all. In my chat with their customer service rep a few days ago, she said she’d notify FedEx to pick up my bottle. I’ve received no further communication since. And that’s just the first lone bottle, forgetting the multiple other bottles they’d shipped early after this one.
At this point I’m not worried about the delivery. It will be a full refund with replacement bottles or full refund. And I have been told that deliveries should be attempted only during business hours. I was at work until 430, so I was there long enough. The delivery attempt was around 630 on a Friday evening. Once again, my order had a shipping hold until November 1. The damage has already been done on their end. I have no responsibility for wine.com’s ineptness.
If both bottles were shipped against instructions, during high summer heat, the customer retention of the inexpensive one benefits the retailer, while the rejection of the expensive one is fair and correct. So, how is there any potential dishonesty?
I am agreeing with you if the expensive one was rejected at the time of delivery and not kept by the customer.
If the merchant wants the wines returned, an insurer should directly receive them.