Wine Cellar Innovations, have you used them?

[K_Kladder]

I think we should all pitch in to fund the $500 so we can see how Brian’s project turns out faster.

[AndrewH]

I 100% agree an upcharge at this stage is sleazy. I also think it’s fair to remind oneself that most of the world has been dealing with extended lead times, and massive delays. The latter doesn’t forgive the former, but I’m in the camp that it’s easiest to simply move on and accept that in the end it will likely work out ok.

They explain in their shipping policy all about COVID delays and the like. I get that, I’m a retailer myself and the wholesale supply chain is all fu¢ked up. Once I have product it’s going out the door and I’m on to the next sale. I don’t play games. This upcharge thing just got under my skin because it is completely manufactured as a profit center.

Agree (again). They’re basically asking you to pay $500 so someone else can wait longer . . . until they ask them to pay $500 so a third person can wait longer, and so on.

Selling expedited handling at the outset is okay; not so much after the promised date has passed.

[Rich_Brown]

Not sure if this improves the situation, but I did answer the poll question with “I didn’t read the question”

I’ll stop posting now…LOL

Ha! Same! I honestly don’t know if there was a question/poll when I first responded!

Also my last post

[Brian_Tuite]

I think we should all pitch in to fund the $500 so we can see how Brian’s project turns out faster.

[Brian_Tuite]

Today:

“Greetings Brian,

I was checking and the lead time for this size of order is typically 12 weeks, that’s why the lead time is 5/12, the $500 upcharge is only to cover the overtime cost required for the factory to be able to expedite the order. If we could ship sooner without incurring in extra costs, we would definitely do it but unfortunately we can’t.

Let me know how you would like to proceed.”


Me:

“In my business the faster you work the more money you make because productivity is higher not because the customer paid extra. I’ve been doing it wrong for 45 years?

Just let me know when it ships. I’ve paid enough already.”

[Rich_K0rz_nk0]

I had a good experience with them however it was nearly a decade ago when having my cellar built. I purchased their racking, it came as advertised, prompt, and was easy to assemble. I was content, however today is a different day and many are feeling pressures in unexpected areas. That said, I do think that just plain old candor and good communication are table stakes; no excuses if that’s faulty IMO.

[Brian_Gilp]

Bought my whole cellar racks/bins from Wine Cellar Innovations about 2 years ago. Some assembly required but no upcharge or anything shady. Delivered quickly and overall I’ve been really happy with them.

This, except much longer than 2 years ago.

[Scott_K1]

Bought racking in summer 2020 and was happy with experience. They shipped missing pieces promptly. That said, I just checked their site and the price has more than doubled in less than 2 years. Even with supply chain issues, that seems a bit shady to me.

[TDwyer]

I ordered the 115 bottle, oversized racks from WCI on two different occasions (once when I had passive storage and the second time when I built my utilitarian cellar). No delays, shipping surcharges or any other issues. Everything was delivered as advertised and I was completely satisfied. Given my experience, I would recommend, but must admit the practice you describe appears a little shady. Good luck!

[Anthony_C]

Bought racking in summer 2020 and was happy with experience. They shipped missing pieces promptly. That said, I just checked their site and the price has more than doubled in less than 2 years. Even with supply chain issues, that seems a bit shady to me.

Doing a full basement remodeling and I can say without hyperbole that lumber prices have at least doubled since 2 years ago. Across the board: plywood, studs, hardwoods, trim moulding. So I’m not surprised at the WCI price increase.

[Brian_Tuite]

Bought racking in summer 2020 and was happy with experience. They shipped missing pieces promptly. That said, I just checked their site and the price has more than doubled in less than 2 years. Even with supply chain issues, that seems a bit shady to me.

Doing a full basement remodeling and I can say without hyperbole that lumber prices have at least doubled since 2 years ago. Across the board: plywood, studs, hardwoods, trim moulding. So I’m not surprised at the WCI price increase.

Agreed. Building materials have skyrocketed only just recently coming back down to a more reasonable level. 2x4 studs are still $8 ea where pre-pandemic they were $1.89. Redwood is still ridiculous, try building a deck these days. A 12’ 2x6 is $38.

I appreciate the feedback everyone, thank you.

[Jon_Lawrence]

Bought racking in summer 2020 and was happy with experience. They shipped missing pieces promptly. That said, I just checked their site and the price has more than doubled in less than 2 years. Even with supply chain issues, that seems a bit shady to me.

Doing a full basement remodeling and I can say without hyperbole that lumber prices have at least doubled since 2 years ago. Across the board: plywood, studs, hardwoods, trim moulding. So I’m not surprised at the WCI price increase.

Agreed. Building materials have skyrocketed only just recently coming back down to a more reasonable level. 2x4 studs are still $8 ea where pre-pandemic they were $1.89. Redwood is still ridiculous, try building a deck these days. A 12’ 2x6 is $38.

I appreciate the feedback everyone, thank you.

I built my current house that we framed in '17 and finished in '00 (I am not a speed demon) and I would not even tried building a house at today’s material prices.

[Brian_Tuite]

Following this guy today I had redwood envy.

[Philip_G]

I used Wine Cellar Innovations 6 years ago for my converted closet and it turned out great. No shipping issues or upcharge. I think a couple of incorrect pieces which they immediately replaced. What I liked about them is at the time they had the tallest racks, able to get up to 8’ to maximize my storage space.

[Scott_K1]

Bought racking in summer 2020 and was happy with experience. They shipped missing pieces promptly. That said, I just checked their site and the price has more than doubled in less than 2 years. Even with supply chain issues, that seems a bit shady to me.

Doing a full basement remodeling and I can say without hyperbole that lumber prices have at least doubled since 2 years ago. Across the board: plywood, studs, hardwoods, trim moulding. So I’m not surprised at the WCI price increase.

Agreed. Building materials have skyrocketed only just recently coming back down to a more reasonable level. 2x4 studs are still $8 ea where pre-pandemic they were $1.89. Redwood is still ridiculous, try building a deck these days. A 12’ 2x6 is $38.

I appreciate the feedback everyone, thank you.

Fair points. I don’t think I realized just how much lumber prices have risen. But materials are only one component of total cost. My 130 bottle racking probably weighed no more than a few 12’ 2x6s. A good chunk of the cost is labor, which has gone up, but not in the same way as lumber. In the end, it’s what the market will bear.

[Brian_Tuite]

Doing a full basement remodeling and I can say without hyperbole that lumber prices have at least doubled since 2 years ago. Across the board: plywood, studs, hardwoods, trim moulding. So I’m not surprised at the WCI price increase.

Agreed. Building materials have skyrocketed only just recently coming back down to a more reasonable level. 2x4 studs are still $8 ea where pre-pandemic they were $1.89. Redwood is still ridiculous, try building a deck these days. A 12’ 2x6 is $38.

I appreciate the feedback everyone, thank you.

Fair points. I don’t think I realized just how much lumber prices have risen. But materials are only one component of total cost. My 130 bottle racking probably weighed no more than a few 12’ 2x6s. A good chunk of the cost is labor, which has gone up, but not in the same way as lumber. In the end, it’s what the market will bear.

My cost is all materials as I do the labor myself.

[Philip_G]

Agreed. Building materials have skyrocketed only just recently coming back down to a more reasonable level. 2x4 studs are still $8 ea where pre-pandemic they were $1.89. Redwood is still ridiculous, try building a deck these days. A 12’ 2x6 is $38.

I appreciate the feedback everyone, thank you.

Fair points. I don’t think I realized just how much lumber prices have risen. But materials are only one component of total cost. My 130 bottle racking probably weighed no more than a few 12’ 2x6s. A good chunk of the cost is labor, which has gone up, but not in the same way as lumber. In the end, it’s what the market will bear.

My cost is all materials as I do the labor myself.

Building materials and delivery times are ridiculous. There’s a house next door that’s been partially built waiting on windows since last October. Asking for $500 to put you at the front of the line still seems like bad CS.

I did all my own labor as well, except for help from a buddy installing the french doors:

The whole project took about 6 months.

[James_Guthri3]

Following this guy today I had redwood envy.


FBB6AC07-09E4-4BB3-9134-C5AAE6C21D36.jpeg

Based on lumber prices that truck should have an armed security escort!

[Brian_Tuite]

Following this guy today I had redwood envy.


FBB6AC07-09E4-4BB3-9134-C5AAE6C21D36.jpeg

Based on lumber prices that truck should have an armed security escort!

Especially with me following him.

[Mark_Livingston]

I’m wondering if anyone here has purchased cellar racking from Wine Cellar Innovations. How was your purchase experience? When I purchased my cellar racking from them in February they said there would be a 5 week lead time. When I inquired at week 6 their reply was it is set to ship the second week of May, buuuut, for a $500 upcharge they can get it to me the second week of April.

Huh? I feel like the guy having to slip the usher a c-note to be sure he doesn’t seat me behind a guy who is 7’ tall. Did they try to pull this on you?

Sorry to say but they are the worst. I order racks from them about 4 years ago and 6 of the 9 racks I ordered were nailed together incorrectly. When I contacted them, they just wanted to know which new parts to send. They didn’t want to hear what was wrong or offer solutions but rather what could they do to just get me off the phone. The reality is they would have had to send six new racks because they couldn’t be assembled so instead of waiting many more months, I took them all apart and re nailed them together so they could finally be assembled. One rack was so messed up I did have them send me a new one. Unfortunately I don’t have anything good to say about them but hopefully you get your racks soon and they are put together properly. The good news is they did not try to charge me extra to rebuild my own racks!