I purchased a bit of wine from them. They are not responding to emails or picking up the phone. There are posts in the UK wine forum on the outfit. Anyone have any contact info?
Hello
Starling Wines are generally legit, but they’re a bit of a pain in the ass. I bought some Hermitage La Chapelle IIRC last year, took about 4 months for them to deliver it. They’re liv-ex arbitrage basically, rather than holding their own stock.
Have you tried an email to Paul directly? I can give you his email address. It took about 3-4 months from order for it to be delivered into BBR, that was with escalations to Paul directly.
I wouldnt say it is necessarily a scam, but just shit customer service.
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Would appreciate the direct email.
DM’d
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Many thanks to @HenryB for contact information for Starling’s owner Paul Ricketts, who responded to my first email immediately and processed a refund within 24 hours.
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