PBHEIN Sauv Blanc at 70% off..SOLD OUT!!!

[Dave_McIsaac]

I sent them an email, but haven’t heard anything back from them.

[C_Janko]

Just got off phone with Donna(such a sweetheart) and refund is complete. Sounds like this was no pretty on back end and I can understand! Wish it had worked out and look forward to getting to try some PB in the future.

[Chris_Seiber]

@b. c@stner

yeah, there was a definite bad vibe tone to the email regarding the refund…

Can anyone share the email? I’m curious to see it. Thanks.

[C_Janko]

Chris, prefer to keep it between those who received the email directly. They stood behind there product so kudos for that

[Dave_McIsaac]

I got an email from them today cancelling the order, which was short and to the point. If this is what others are kvetching about, I am not sure I get the issue, as I have none with them.

[Ron_F_r_e_e_d]

@Dave McIsaac

I got an email from them today cancelling the order, which was short and to the point. If this is what others are kvetching about, I am not sure I get the issue, as I have none with them.

Agreed-- biatching and moaning about a $3 bottle of wine from an “off vintage” (as mentioned in first post) appears to be in vogue. I think the winery stepped up quickly to take care of the problem very fairly.

[b_castner]

@Ron F r e e d

@Dave McIsaac

I got an email from them today cancelling the order, which was short and to the point. If this is what others are kvetching about, I am not sure I get the issue, as I have none with them.

Agreed-- biatching and moaning about a $3 bottle of wine from an “off vintage” (as mentioned in first post) appears to be in vogue. I think the winery stepped up quickly to take care of the problem very fairly.

Glad you like popcorn, so do I.

Because of this offer, some of us heard of a winery unknown to us. They offered a deal, we bit. The deal wasn’t a deal. Some reached out here or via email and suggested how about trying a different wine. But a wall went up with an attitude. Refund was processed promptly, or is being processed. Great. No monetary harm done. But from a customer service side, if for some business reason they couldn’t apply a credit or offer to try a different wine, they must be sold out?, then just say so. They basically just replied you are getting a refund and go away. No problem.

[Chris_Seiber]

I wonder if the decision only to refund was a function of the very low price paid. If they did a bottle for bottle replacement, they’d be out a $10 bottle plus shipping to replace bottles people bought for $3. If they did a dollar credit, then you’d end up getting only one bottle replacement for every 3.3 you purchased, which might seem like a bad deal to the customer. It seems like this was the best way, from the winery’s standpoint, that they could appear to make it right.

I have no dog in this fight, but I’m just trying to see how they probably came to their decision.

[C_Janko]

Think it’s dead now guys. Matt took care of everything in a very timely manner, would definitely give them a try in the future.

Just to clarify none of requested a bottle for bottle exchange, we all planed on paying the difference in value.

[Dave_McIsaac]

Bob - got it - thanks for the clarification

[dsGriswold]

The guys had some killer deals on Syrah a few years ago. I did not see this one and spending on the shipping for a cheap wine sucks. At least it wasn’t Garagiste cooking wine.