My account still shows a credit that was issued due to receiving a flawed bottle of wine.
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Me, too. Different issue, but same silence.
I refreshed the inquiry earlier today ā¦
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I spoke with them recently, their CS is slammed presumably from the snowstorm shipping screw up. Theyre doing their best to respond to emails.
Thanks, Max. Do you have a phone number for them that goes to a human, rather than voicemail?
I mean maybe hire more people?
Only so many times you can use this excuse and not expect customers to stop being customers. Just saying.
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removed
I mean they could, and they could pass through that expense to us, and then weād pay higher prices. Iāll take waiting.
Hope you arenāt waiting just to get frozen bottles on your door step!
I believe it but come on. We keep hearing this for how many years now that they are slammed?
I still have bottles missing from the marathon and no response.
Starting to prefer WTSOā¦
Yeah im giving up on LB, they are owned by PE so understaffing is a key feature. I put a hold on my marathon order 1/23 and again on 1/26 and they respond on 1/31sayibg sorry it already shipped. It wouldnāt have shipped if they checked their emails promptly.
I prefer WTSO, plus I can bank cases or mixed bottles for free shipping. And they are quite responsive. The case club pays for itself quickly
Is it time to start a, āThe decline of LastBottleā thread?
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I donāt know if this is common knowledge, but having seen all these protruding corks, I wanted to share my experiences with shipping wine during very cold winters here in Minnesota. Generally speaking, your wine will be fine on long haul trucks. There are lots of packages in those trailers, and the engine/tires/etc. generate enough heat to prevent wine from freezing. What you do need to watch out for is the local weather on the delivery day. Those local Fedex/UPS trucks are much smaller, and with all the constant opening of doors, theyāre practically the same temp inside as outside. If the ambient temp is close to 0 or below, you will very likely run into problems.
If the low on your delivery day is 10 degrees or lower, I would strongly recommend putting on a vacation hold (Fedex lets you do this for free, up to a week) so that your wine gets delivered on a warmer day, say, lows of 15 degrees or higher. This might be your best option until winter passes given LB is not being easy to work with.
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I also had some compromised bottles that shipped in December - I usually always ask to hold but missed a couple orders - 2000 Elivette and some Bibi Graetz raised corks/seepage on all. They did make it right but was a bummer. They are holding all my marathon orders to end of March but said if their inventory was off, I could miss out on a bottle or two in which they would refund. Prefer that to getting a fully compromised delivery.
Iām the opposite. I had a credit I had used previously show back up in the site lol
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Can I summarize here?
Last Bottle is growing very quickly.
Last Bottle is having a LOT of trouble managing the growth and maintaining customer service.
FWIW my marathon wines arrived in good condition.
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In regard to this rapid growth, I received an invite from last bottle in January for a free tasting at what is/was the Cornerstone tasting location. Itās being renamed The Yount Room. The email says it features Cornerstone, Conn Creek, Scott Paul, Tilth, Status Quoa, Hibou and Yount Ridge. No doubt others received the email too.
We went there. They had some of those on the tasting menu, along with Cain Five.
But, the news is, these are all now last bottle brands, meaning they own all of them in one respect or another, certainly the labels (meaning I dont know whether they own the properties, etc.). I think they bought the inventory in addition to the labels. Seems like a different business buying up labels than what they were previously doing.
I wonder what they will do with Cain. I hadnt tried it before and the '21 albeit young, was tasting great.
Anyway, I hadnt seen any news of this, so it came as surprise. But, then made sense why they were offering all those wines at the cornerstone tasting room.
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I am not surprised to hear this. Iāve been a long time LB buyer and perhaps itās just the natural evolution of the business.
A few of those have been on a bunch, not surprised. Cain though? Thought they were still going after the fireā¦.that would surprise me
I was looking forward to trying Cain Five but a few reviews mention brett character which is not my favorite. Did you notice that or has it blown off/intergrated somewhat?
I did not notice brett with the ā21. I know it has that reputation. Only that the fruit was a little bright for my taste. I bet the wine will taste spectacular to my palate in 5, maybe 10 years.
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