Had two small boxes of wine delivered to the office today from Fine Wines International and they were COD—delivery man wouldn’t give them to me till I gave a check for $200. Didn’t want them returned with the heat we have even though not that costly, so I paid and sent a quick email inquiring and complaining.
The near immediate response was to apologize and credit me $225 for the trouble. Wow. Justin just earned a customer for life.