FedEx Ground sucks!

WINE TALK
1

“Sorry we missed you. Pick up your parcel at a selected convenient FedEx Office location” - nearest one…27 miles away! FedEx sucks!

The worst part - it’s a package for a friend. I offered to let him have it shipped to me. Had I known it was going to be FedEx Ground I would have said no.

2

Call to arrange another delivery option.

3

I’ll take 27 miles ! In our area the 3 different FedEx services use 3 different terminals. The shortest(Express) is ~ 25 miles away. Turns out that the Home Delivery terminal is an adjacent state 50 miles from my location. This multiple terminal stuff sucks! Give me UPS or USPS in my area.

4

Sounds like fedex ground home shipping has issues. No problems here with fedex ground business shipments to my office.
Good luck,
Warren

5

Was this AFTER 3 delivery attempts were made? I’ve had much better results with FedEx than UPS. UPS packages come looking like they’ve been kicked all the way from California.

6

The “convenient location” is the other delivery option!

The last 3 FedEx ground shipments that have come to me have had 3 completely different pick up options (note: I work at a company where getting a wine delivery at work will get me fired), and each time it is further and further away.

7

I love FedEx. Hate UPS. I guess it all depends where you live and who your driver is.

8

Yep. Love UPS.

9

Me too!

3 times I found a sticker at the door while I was home and had to go pick up wine at the nearest location

10

is it that fedex sucks or where you live that you’re so far from fedex? seems like a harsh title for your post.

if you call fedex, they may be willing to ship it to their nearest store for you.

i understand your frustration. nearest ups pickup is just about as far for me.

11

UPS for my home. Same for store in Manhatan Beach. Fed Ex not so good, must be a local condition.

12

Nearest FedEx is 1/2 mile from my work (10 mins from home), but they will not allow pick up there. Next nearest is 1 mile from my work - no pickup allowed.

I called - they suck.

13

This does seem to be very dependent on where one lives. For me, in Maine and New Hampshire, FedEx has been great and UPS has been terrible for me as a receiver. It’s so extreme that I’ve requested that most shippers us FedEx, even if they usually use UPS and I have to pay more.

14

Same for me in Atlanta. UPS also takes 6 days from the west coast while FedEx takes 5. 5 vs 6 prevents shipments getting stuck in warehouses over weekends…

15

  1. In some/most areas, FedEx ground drivers are private contractors and I’m not sure they are given backgrounds or really held to FedEx standards.

  2. The gorilla for the Samsonite suitcase commercial and all of his relatives work for FedEx and UPS. Never, never put a “fragile” sticker on a shipment as it enrages the gorillas.

  3. Find a way to have any wine shipment delivered to a business. Your business, you spouse’s, your brother’s, sister’s, best friend’s etc. It is cheaper to ship to a business and UPS delivers it a day earlier than usual in most cases.

  4. No FedEx or UPS driver likes to unload a package, haul it you door, get no answer and have to haul it back to their truck, especially when it weighs 48 pounds. No cars in the driveway is a good indicator nobody is home. The pick-up tag is lighter to carry and you don’t even have to knock on the door or ring the bell. If you are regularly “not home” for packages, your driver won’t even attempt to deliver it.

  5. If you are retired, you need to spend your day on the front porch to ensure delivery.

We’ve been shipping wine for 10 years. We still have a package that was sent back to us twice because the driver couldn’t find “unit B,” which is “located on the right side of the residence,” clearly printed on the shipping tag. 6 days in Florida heat pretty much toasted the wine and we can’t even put in a claim for it because “no such address exists.”

16

This is not a driver issue…sigh.

17

Agreed, but it is a local issue. My experience with FedEx vs. UPS in my area is the exact opposite of yours. FedEx=easy diversion to one of several local area stores where I can pick up at my convenience, including Saturday and Sunday. UPS=I can only pick it up at the distribution center, which I can only go to on a work day during lunch. More seriously, whenever I request a hold at the distribution center they “forget” and it goes out on the truck again. For a while the process was to go to the distribution center, find out it wasn’t there even though the system said it was, and then spend as long as it took to hunt down the truck. After a while, I just cut out the distribution center step, so they’ve trained me well in the best use (for them) of their system.

M@rk

18

I have not found this to be true. Once MD opened up shipping I have had some wine shipped direct while other still goes to a business in DC (<1 hour away). Shipping time and what I pay is no different. Maybe the winery saves in their cost but I don’t see it on my end.

19

My fedex guy is awesome. he also likes to taste my newly released and delivered cabs the moment I sign. But then again, maybe its the decent tip? :slight_smile:

20

[scratch.gif] Perhaps some diligence on the part of the recipient would be in order
i.e. order tracking + ensuring someone is there to receive the shipment.

…but that might entail some planning. [shock.gif]

Hank [cheers.gif]