Can a mod please edit the caps out of the title so this is easier to ignore.
L_Wang
March 29, 2016, 2:28pm
22
Sorry about that, I will lower case it.
Getting up from a drunken stupor the night before and stub your toe, did ye?
Not great service however you cut it and regardless of previous good character.
I loved this line
“I am almost more offended by Jamie’s stupidity than his emails itself.”
Guess what, wine stores treat customers that spend major $ better than customers that don’t.
I am shocked - shocked - to find that better customers get preferential treatment.
SteveG
March 29, 2016, 2:47pm
27
Well, I for one am not shocked. I am however unduly dismayed and inappropriately offended.
L_Wang
March 29, 2016, 2:49pm
28
then come out and say that, why bother telling ppl everyone get same reduction?
See, these are two posts that cry out for a sarcasm font.
+1.
I’m sorry for your experience, OP.
Time to stop reading now.
To the OP, this board is not Yelp, Trip Advisor, etc. While I sympathize with your bad experience at CSW, their customer service record is one of the best in the business. I understand that a problem on your initial order with them is frustrating, they will survive without you just as you will survive without them.
Oh, and double points to Mark K for the Disorder post!
DougS
March 29, 2016, 2:55pm
32
Wine/Spirit buyer beware: DISGRACEFUL customer service at CHAMBERS STREET WINES for first time customer (http://www.chambersstwines.com )
here is what happened to me when trying to make an order at CHAMBERS STREET WINES (talking shit about their customer behind the back while emailing a “sincere” apology by Jamie Wolff - partner of Chambers / late inauthentic bottle verification after order processing / inadequate slow inventory system that over sells / playing favoritism among diff customers after Chambers make several serious inventory mistakes and lying about it / cancelling customer’s orders without consent ):
DETAILS of what happened if interested:
On March 18th, Chamber St sent out an email advertising they had in hand verified 34 bottles of 1970s Green chartreuse and 20 bottles of Yellow chartreuse from a collector, and anyone can go on their site to make purchases.
I made 2 purchases online for the green Chartreuse within minutes of email from Chambers, and both processed smoothly. Given that they are the same shipping address, I emailed them to combine it together. But when they replied they said that they had a slow inventory updating system, and that they sold more than they have, and my combined orders for the Green Chartreuse will be reduced by 40%. Although abit disappointed, I figured its probably a technical glitch from Chambers, and gave them the benefit of the doubt. So I politely agreed to reduce my order down 40% even though a big chuck of the order has now disappeared, and they were happy that I agreed to it.
6 days later while I was traveling to a diff time zone, I got another email from Chambers saying that another “miscount” has happened on top of the last one, and they now have to reduce my order down another 66% for a total of 80% combined reduction from my original order.
A bit mystified of this, how hard is it to count bottles that they can miss it by 80%? that’s like saying 10 = 2!? I called them to ask what happened? They explained that its not in fact a miscount, but that they found bottles that were “inauthentic” to the description they sent in email when they were preparing shipping, so the order had to be reduced again. Now I applaud them for finding inauthentic bottles, but shouldn’t they do this part before they advertise it online given Chambers long history as a wine retail shop?
While upset about this second serious error made by Chambers, I said okay assuming you had these inauthentic bottles, are customers with confirmed orders on the original bottles being reduced the same percentage? Chambers said 100%! Whether you are first time customer like me or their best regular customers, everyone had the same PERCENTAGE reductions.
That sounded fair but is it really true? This statement from Chambers means every customer had the same second 66% order reduction amount (which also means 66% of Chamber’s 34 bottles were inauthentic?) I wanted to double check w them if thats true, Chambers then started to back track, saying that their best customer with the highest allocation of bottles had the same # of bottle reduction as I did. I am no math genius, # is diff from %, (Chambers told me earlier others had higher allocation of the original order) this itself means all customers didn’t have the same equal PERCENTAGE reduction, and also that Chambers played favors in taking bottle away from first time customers to give to other customers even though all mistakes were made in Chambers side.
I emailed Chambers a couple more times to ask them to explain if they can for sure confirm that every customer had the equal percentage reductions. I get no confirmation, simply that if I keep asking this question, Chambers will cancel all of my orders all together by the end of day. That sounded a bit of threatening.
Eventually Jamie Wolff (expert in old world Italian wines, also partner at Chambers) got involved in the email chain. I got 2 email replies simultaneously from him, the first addressed to me with a “sincere” apology and saying again they will cancel the order if i don’t stop asking the question about customer treated equally that they can’t confirm. The second email was supposedly to be sent to other colleagues at Chambers but Jamie was being an idiot and replied it to me instead, it was talking shit about me as a customer asking too many questions and ordered explicitly to everyone not to answer the question of “if every customer is being treated equally and fairly?”
How is a customer going to believe Chambers or Jamie’s “sincere” apology if that person is talking shit about the customer at the same exact time but too dumb to send it to the right email address? I am almost more offended by Jamie’s stupidity than his emails itself.
I emailed back pointed to Jamie’s own contradicting emails of talking shit of a first time customer and his sincere apology. Shocked at his own stupidity, I get another sincere apology for the apology, but Jamie kept his word, he cancelled all my confirmed bottles without my consent as a way of punishment for finding out how stupid Jamie can be.
What a “gentlemen” and “great” customer service! if you are not happy why Chambers reduced your order, how about getting 0 bottles sound to you sir while i talk shit about you and at the same time sincerely apologize to you.
What’s disgraceful is your ridiculous sense of entitlement. Yes, they made some mistakes, but it’s nothing to get all worked up about, and they don’t owe you fairness, explanation, or anything else, even though you decided to try to bully them into it. Yes, better customers get preferential treatment, and customers who are being extremely rude and unreasonable are not worth the hassle.
Ugh. I really dislike folks who register just to flame a business. This is a community, not Yelp. God forbid if you ever get cold french fries…
Because you probably got some random salesperson on the phone and when pressured they told you what you wanted to hear.
I’m sure you’re frustrated. I get it. But you’re pissing into the wind here. The funny thing is that you went from having a complete order to a less than complete order and that upset you so much that you pushed the retailer into cancelling your order all together. So now you have nothing. I’m sure having no Chartreuse and posting a complaint on a random wine board that no one will listen to will make you feel better.
So you’re one of the Yelpers special blessed,
It’s called the Yelper special!
Arv_R
March 29, 2016, 3:10pm
36
Could be the OP’s command of English is so poor that he could not understand Chambers St. emails.
M.Kaplan:
So, let me see if I understand. Le Wang joined Wineberserkers an hour ago to flame Chambers Street. Le, you have come to the wrong wine bulletin board. Your self-entitled rant will garner you no sympathy and boatloads of scorn and derision here. The proper wine bulletin board to make complaints such as your is http://winedisorder.com/ . You will be treated with all due and appropriate respect there.
Good one. Frying pan to the fire…
L_Wang
March 29, 2016, 3:13pm
38
Could be, did you catch that from my name?
Surely doesn’t qualify as “equal opportunity under the law”, does it? America…
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