I’m having the same problem with an IMac, trying several different browsers. Might be on “my side”, but I’ve been able to order a fair amount of wine from everybody else over the last couple of weeks:)!
I just logged into the site again to test it with no problems. Did you click the link on the email they sent you or did you just try going to the AR website but couldn’t? Worst case, call them tomorrow and order. Try emptying your cache/temp/history and then reboot and try again via the link on the email.
Thanks for the tips. I tried both the link as well as typing “arnotroberts.com” into multiple browsers on my Mac. Ditto IPad. Cleared cache / reboot, problem remains - can’t connect to Arnot Roberts server.
So, took to the Iphone, turned off WiFi, and connected via ATT 4G to place the order.
So, I guess there’s something on my end, either my home network (most likely) or Comcast ISP, but I’m scratching my head. I do a fair amount of Ecommerce purchases and haven’t run into this before.
The issue isn’t your home computer. It’s the AR server blocking your IP address - I’ve seen similar issues with other wineries discussed on this board. AR needs to fix it on their end.
Agree, also had the same experience. I ultimately just called and placed the order, but even then I couldn’t view the receipt on their website, in fact I couldn’t get onto their website at all; they emailed me the receipt. I think they are aware of the problem, but perhaps not sure how widespread it is.
Interesting. Could login from my phone a couple days ago but not now. Shows me for waiting til the weekend. Have to find another access point I guess, judging from the posts.
I called Jenn at A-R yesterday to place my order. They completely realize the problem is on the their end. It has something to do with being on a new domain that has their new ip address blocked by many of our internet providers.
Or something like that. Anyway I bought a mixed case including my Clary Ranch Mag.