I ordered some A5 Japanese Wagyu originating from the west coast. Two day shipping was included in the purchase price. It arrived at the UPS facility where i live on the second day, but apparently after the trucks had been loaded. It sat there for 18 hours until it was loaded on the third day. And then, spent 13.5 hours on the hot UPS truck. When opened, 20 lbs of dry ice had completely expired and the steaks were warm to the touch. Why when 2 day shipping is paid for and a package is clearly marked as perishable, do they not have a “hotshot” service to honor the commitment time and avoid in my case $400 worth of beef needing to be disposed? “What can Brown do for you?”
Vacuum sealed? I wouldn’t have tossed it, I would have cooked it. AND filed a claim.
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They were shipped vacuum packed but had significantly loosened due to defrosting. I live by the axiom: when in doubt, throw it out.
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I would’ve cooked it too, just cook to 140 internal if you felt squeamish, with Wagyu it would have enough fat to still taste great.
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Wagyu nearly falls apart at room temp. I wouldn’t have flinched.
I always cook Waygu to med well so that’s a no-brainer.
That would be insurance fraud.
Offer it back first and when they decline…Cook it. (Or chuck it or give it to the dog)
He didn’t get what he paid for.
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Sorry Charlie… Insurance fraud would be receiving the steaks still cold and claiming they were thawed.
In this case they would have insisted it be replaced being a perishable. What the consumer does with the product afterwards is their own decision. Like when wine gets shipped in hot weather and the winery replaces the bottles. Before you toss out the old ones you’re going to pop a cork and see what’s there, right? (Well maybe not you but every other wine consumer) If it’s not damaged is it getting poured out? I doubt it.
I could have worded my reply a little differently but it really doesn’t matter. It was a hypothetical response.
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After a paid-out claim, the insurer would generally own the damaged goods for potential loss recovery, and has the option to waive such ownership.
Upon that, the claimant is free to do whatever with the damaged goods.
“Ship the steaks back, we want to inspect them.”
Yeah, I’m sure that happens .
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Generally, a customer lacks the option to consume damaged goods, before an insurance loss claim.
Like I said, I could gave worded it differently but this is a hypothetical response.
Why prefer if worded differently?
I do not understand insurance, being just a poor, dumb Chinatown noodle-slinger.
That’s funny. Works for cars, but not here. They aren’t coming by to pick up their (potentially) spoiled beef. And, if it was truly spoiled, do they expect the customer to hold it for them while it rots further?
I doubt it changes anything legally, but I’m sure a company like UPS is self insured for these small claims.
What???
Let me word it in a way that pleases Victor.
“I would have contacted them and told them the steaks came warm and tossed them in the freezer. After they replaced them with fresh cool meat I would have thawed to first ones and cooked them anyhow since they were vacuum sealed and not subject to oxidation and bacteria growth.”
Several years ago, one merchant shipped me three bottles of 1996 Laurel Glen CS, which leaked because they had been Coravin’d.
When I submitted a claim with photos, the merchant requested their return for inspection.
Back went the bottles, and the merchant then refunded their purchase and shipping costs.
No need to please an uninvolved third party, who was talking generally about insurance claim protocols.
Because they were claimed to have been Coravined. I’m sure they would have liked to inspect them. Had they been subject to hot weather and the corks were pushed up and wine leaking I’m sure a simple photograph would suffice. In either case you’re not consuming the product unless they say don’t bother shipping back.
You became involved soon as you replied. That’s on you.