There should be an email for customer service. I’ve only bought twice, but one time there was a billing/shipping issue that had to be resolved. CS always answered my emails within 24hrs. The phone number is not so reliable, I think.
Glad for the outcome. I’ve bought from them many times and had only one mistake. They took care of it very fast and similar to your outcome. For a discount internet seller they are a class act. I will continue to buy from them due to such good service I’ve had.
I emailed them once, I think I was questioning the validity of their Jonathan Newman tasting scores, and I got a very nice email back basically saying you can return a bottle for any reason whatsoever, even if you just don’t like it.
I had the same issue with a corked bottle. They did not have the wine anymore and my credit card was credited immediately along with a nice email response from WTSO. I have had much more difficult times returning bottles to a retailer or to wines purchased off of a mailer.
I haven’t tasted the DVX, but from a vintage standpoint 2000 would seem less desirable than 2001. I’ve had The Gloria Ferrer Royal Cuvee Vintage Reserve 2000 and 2001. The 2001 is a lot better IMHO. I realize that is comparing Sonoma versus Napa.
Ditto the positive comments. I have sent inquisitive emails about both Newmann reviews and their “best price” claims. Each time received very timely, professional responses. As for ordering, I have never had a problem. Service is generally better than many non-discount retailers I have dealt with.
I twice sent an email stating my disappointment with their lack of transparency over Newman’s role and his reviews. They ignored my emails both times. To be clear I was straightforward but I was not rude in any way yet they wouldn’t even give me the courtesy of a reply.
After ignoring me the second time I sent them an email stating my displeasure and ended my email subscription. Never a peep.