Comments on this exchange?
I paid $81 hammer price for the 1998
It was shipped as part of a case, so shipping one bottle back in a 12 bottle box doesn’t make a lot of sense.
I’ve averaged 5+ cases over the prior 5 years from Winebid, so a consistent but not major customer.
Read bottom up
Sorry, that’s not going to work for me.
I didn’t buy the 1988 and I won’t take the risk on it.
If you want the bottle back, send me a shipping label, the packaging, and issue me a $10 credit for the inconvenience in dealing with this.
The mistake is yours.
From: WineBid Customer Service <email@example.com>
Sent: Mon, May 17, 2021 8:10 pm
Subject: Re: (Case 694794) Wrong bottle
Thank you for contacting the customer service team at WineBid. Unfortunately this is due to an inspection error during the initial inspection of the bottle (meaning the 1998 vintage is not is not available). The 1998 Beringer Private Reserve Cabernet Sauvignon, 750ml has a reserve value of $55.00. If you would like to accept this bottle, we would issue a refund for the difference in price ($26) plus the difference in the premium fee and sales tax.
If you do not wish to accept the bottle, we can issue a call tag for the bottle and issue a full refund for the bottle once it is received into our Napa facility. Please advise.
We regret the inspection error and we sincerely apologize for any inconvenience this may have caused you.
We look forward to your reply.
WineBid Customer Service Team
To: “firstname.lastname@example.org” <email@example.com>
Subject: Wrong bottle
Bought the 1998 Beringer Reserve, but the 1988 showed up.
CellarTracker suggests the 1988 is past it’s prime. Would appreciate a credit to my card.
April 4, 2021Robert Lynch
Customer 398094 – Invoice 317064851998 Beringer Private Reserve Cabernet Sauvignon [I7790186]Base neck fill