Why do we think this is an industry with a deep moat protecting it? They have a slick web/mobile interface that is run in a different location than their fulfillment / intake / shipping center. Of course there are some specialist logistics, and human talent involved in describing bottles accurately, but I would think a typical internet fine wine merchant would have some of those talents already. Note how K&L grew their auction business on the back of a strong fine wine retail business, although they have chosen a somewhat different niche than WineBid.
B21 has a crummy website - given the scale of their business - but seems like an enterprise that could hire some developers, and fix their website, and when done with that, add on an auction module. Maybe it would have to be done by an ambitious scion, but they seem to have all the basics ex the slick platform software. The real operational excellence - managing some 40-50000 SKU’s of value - is the truly hard part that can’t be built quickly.
I’m not being flippant, just don’t think platform / marketplaces / croupier style businesses are as glorious as people perceive, if they aren’t built on something that is tough to do.
I seem to remember Russ mentioning at one point they had some kind of (AI assisted?) system for quickly inventorying, photographing, tagging incoming consignments. Perhaps that’s truly a unique value add and allows them to accept sub $75 bottles, or whatever the breakpoint is, that other auction houses can’t expend wine knowledgeable labor on when values get below that.
“croupier: the person in charge of a gaming table, gathering in and paying out money or tokens.”
Sorry, but that word rubs me the wrong way. You know there is a bit more to it than that. Trust, integrity, track record. WineBid has been doing a really, really good job for more than 20 years. They really do deserve more credit for that.
DISCLOSURE: I partnered with WineBid from 2005-10 when I licensed auction data from them. Russ and I have spoken numerous times and will hopefully find ways to partner again in the future. As a customer, CellarTracker tells me that I have bought 458 bottles there over the years with mostly very positive experiences.
It is the concept that exchanges/platforms/brokers collect a ‘rake’ off the total action, and as prices go up, their costs should not go up the same way. These are business models that are much more resilient to inflationary environments. Like Visa or Mastercard, everything that goes through their pipes pays a toll.
Feel free to mentally switch in a different word if you find croupier to be offensive/inaccurate!