Here’s my Summit Wine Refrigerator story:
I bought a Summit SWC1380D in May2019 from Appliances Connection for $1100; it stopped cooling in late May2021, gradually rising in temp until it achieved unity with room temp, with the compressor running continuously (I think). Out of mfgr’s warranty . . . but, I’d bought the offered 5-year extended warranty – offered by Consumer Priority Service, a third-party warranty agent – because wine fridges in this class are notoriously short-lived.
Opened a claim with CPS on 02Jun2021. They “found” a service facility, Mr. Appliance of Olympia, and emailed that Mr. Appliance would handle it. Of course, it took several phone calls to actually get a visit calendared: nobody calls you, because if you give up, they make more money.
24Jun, Mr. Appliance shows up. Two hours later: evaporator leak, no refrigerant left in the system, and Mr. Appliance does not service R600a systems (what!? The most popular modern residential refrigerant in the world?!), and I was told they would pass that info back to CPS, so CPS could decide how to proceed.
Fast forward another, oh, nine phone calls to CPS, trying to get an answer about when they’d fix this. It got to where I was calling them every morning. I’d get different answers, “We haven’t received info from Mr. Appliance,” but I’d call Mr. Appliance and get the name of the person they’d emailed the info to, then I’d call CPS back and give them that info, “oh, she’s not in the office right now, but she’ll get back to you tomorrow”. Nope, nobody ever calls you back. And like that.
Then, “Compressor has a 5-year mfgr. warranty, and we’ll need one of those to repair eventually, so we’ve reached out to Summit about that part.” Ugh.
Yesterday, CPS emails me a survey, asking how my experience has been with them. Imagine how that went. I filled it out.
This morning, I got what looks like boilerplate email, “we’re so sorry about your experience, blah blah, and please let us know how we can contact you to discuss this, blah blah.” But no call.
Today, on my morning call to CPS, different story: Summit no longer mfgrs this model, so CPS offers me a new replacement Summit refrigerator of a different model for “free”, “just pay shipping and tax.” $350. I took the deal. But, I asked: what is the disposition of the old, non-cooling two-year-old unit? I was told it’s on me to dispose of it.
Well, that thing is not going to magically levitate out of my mudroom and to the transfer station, where in this area I will be charged $35 due to having once-upon-a-time contained a non-GWP refrigerant (R600a is isobutane, which while mildly flammable has NO Global Warming Potential – and, besides, before it all leaked out, it only contained 48 grams (that’s less than two ounces) of refrigerant). Moving appliances of this size isn’t something I do for fun-and-profit anymore.
I think I’ll invest in some R600a + sealant (“magic sealer in a can”) and recharge this thing; I’m willing to bet it’ll run another couple of years fine. I am not terribly concerned about the potential harm to the environment of 2 ounces of isobutane possibly leaking over that timeframe, when I see folks at gas stations splashing fuel all over when trying to fill their lawnmower cans.
But, what a hassle these “cheap” units can be. Pictures below are from the delivery/unpacking in late May2019. I like the unit, it was quiet though it never really regulated temperature as well as I thought it should: