I’ve had three orders pending with Max until suitable shipping weather arrived. Over the course of four weeks, I sent four separate e-mail requests to confirm shipping. None were specifically replied to, although one order did ship and I received notification of that. No clue as to the status of the other orders, though I certainly get enough solicitations for new offers.
I intend to call, but I wonder if this is folks’ typical experience or an aberration. Can’t say I’m pleased with the communication.
I intend to. However, I don’t think it’s unreasonable to expect a retailer who offers a web-based ordering portal to actually respond to email, and in fact I’ve never had this issue with any of the many others with whom I’ve done business; hence the question.
I’ve been having the same problems in fact. I meant to call again today and it slipped.
That said, my story is very similar. I have roughly 2.5 cases of wine there (2003 Leoville Barton, others) and I emailed several times towards the end of August/September. I placed a call at the beginning of October and asked for my wines to be shipped. Never were they. I called again the first week of November and spoke to one of the guys there (different one, not Max in either instance) and he assured me that my wines would be going out.
I’ve yet to receive them.
In fact, I am a bit bothered by the whole thing as a matter of fact. Its like I am buying these wines as Futures or something as they have indeed been there for some time. Never once has anyone reached out to me regarding clearing the shipping window or similar. Maybe I just get better customer service from JJ Buckley, K&L, WineBid and everyone else I buy from.
Frankly, I am perplexed and glad this thread is out there.
I’ve sent four emails regarding a wine purchased in feb. the thing that bothers me besides no reply is that the wine has been showing 40+ in stock on their web site for the last 3 months.
all I would like is a reply. I can understand certain things and I’m a very tolerant person. I reply to the emails I get about wine for sale but nothing. there have been some wines i would like to buy from them but at this point until I get my wines shipped I have no desire to buy from them.
I had a similar issue with Max and hesitated to post here thinking my issue was an isolated situation. I emailed Max’s team for 6 months and left voicemails but no response. I finally put more persistent (i.e. called more frequently) and spoke to an employee who was very courteous and got my wine shipped on the day I suggested.
In summary, I believe WineConn to be a decent operation that gets you your wine. However, in this age of emails and focus on customer service, this operations leaves a lot to be desired. Funny thing is that if I email back to a wine offer from WineConn, I usually get an answer within the hour…so clearly they are ignoring emails that are not leading to incremental sales.
A shop that promotes its online innovations really should respond to email. However, in my case, I have called numerous times (each time, I receive an apology and assurance it will be dealt with immediately). I have also emailed numerous times. I am fairly patient (orders going back over one year), and for a while just chalked it up to disorganization. However, he was never disorganized enough not to charge me within minutes of getting an order.