Yeah the queue was long last week too. I just browsed forums and watched netflix while I waited.
I keep timing out. Forget to check back.
That happened to me too. However, I had explained my problem and referenced my order number in the chat box. Even though I never got to the actual chat, my problem resolved itself an hour later. Hereâs hoping youâll get lucky too.
Got on the chat last night around 10pm and was number 4 in the queue. Still took roughly 30 minutes, but finally got through to CS. Long story short, most of my order placed a few weeks ago were wines that were already sold out when I placed the order. CS canceled the order and gave me a $100 credit on my account. Thought that was generous, but I wonât use that credit for probably a month or two hoping they get their site figured out.
This should situation should be a case study.
Just curious, was that order placed before or after 8/30? If before, it means that this is a case where their system had a significant issue before the systems upgrade.
I also got through on chat last night after being 140th in queue. My 4 orders (prior to 8/30) are supposedly all âreleased to the warehouseâ for shipping. As of now, it seems I am actually receiving the wines I ordered, though I will believe that when I see the wines.
If you donât mind sharing, what was the total value (before coupons, etc.) of the order they canceled? Just trying to get a sense of proportion to the credit they provided, in case I find myself in the same situation. Thanks.
In the end Iâm probably glad they closed my account a few months ago.
Why did they close your account? Was it from using too many discount codes? I also used a lot of codes, but I never set up extra accounts and never tried to game their system. And without the codes and free shipping I would almost never order from them except for very rare occasions.
Something smells very odd to me.
Just a data point for you: I had $1800 worth of orders and they offered me nothing. (I didnât ask though, which probably makes a difference.)
Issue with Rakuten
The order was placed on 9/5 with an original delivery date of 9/11.
That was the surprising part⌠My total order before shipping and discounts was around $180. It was 6 bottles of Idlewild wine all in the 25-30 per bottle range. Given my relatively small order I thought the $100 credit was quite generous. For reference 4 of the 6 bottles that they sold me were already sold out.
I just got my futures double order fixed but then they charged me a flat $30. I was like 78 in chat queue so sent them an email instead. Anyone else have that happen or did they mention anything about random charges not related to futures?
Maybe they are imposing resort fees, $30 for all the hospitality you enjoyed in the chat room.
They didnât even provide a bottle of water, what a rip
Their emails make me even more irritated.
Paraphrasing email #1: Some customers asked for wine to be shipped when it was 90+F and we were unable to do so. Weâre so sorry.
Paraphrasing email #2: We shipped your order when it was 90+F before you asked for it, and this may have caused you a SCHEDULING problem. Weâre so sorry.
I
I had the futures issue but it was promptly fixed. Havent seen the $30 issue