What? Stupid shipping idea.

WINE TALK
1

I bought some wine from a retailer with whom I’ve had some issues with their shipping in the past. I get an email today that they are preparing to ship 2-day air today. I had to inform them that a 2-day package sent today will “arrive” on Christmas Day, not be delivered and sit around in the cold over the weekend. [dash1.gif]

2

It gets compounded. I email back immediately and get no response.

I call and finally get through. I explain the situation and the guy starts spinning. We receive hundreds of orders a day, blah, blah, blah. I tell him I don’t care. To schedule a shipment for arrival on a major holiday is unacceptable. He says we get hundreds of orders a day, blah, blah, blah. This is my second, and last, transaction with this retailer. Life is too short.

3

Is it possible to cancel the order?

4

I finally got them to ship Monday.

5

No stupid ideas, just stupid people.

6

Unfortunately, I can see both sides of the issue herre . . .

It is common sense that a retailer should not plan on ‘expedited shipping’ to arrive on a major holiday - duh - BUT perhaps their system is not set up take this into account?!?!? I know that sounds like a cop out, but sometimes we imply that human intervention is a commonality in business, and I’d have to say that in many medium and larger businesses, I don’t think it is.

Glad to hear you were able to get them to override this system!!!

Cheers!

7

Larry, I see your point, but anything less than “Yes, you are correct, I see the problem, let me fix it”. Is just…not enough

8

Mike,

Amen . . .

Unfortunately, you and I don’t run the world . . . but if we DID!!!

[swearing.gif] [swearing.gif] [swearing.gif]

Cheers!

9

Steve,

I hope for your sake that Rick Gregory does not see this thread, lest you be accused of whining and an overly developed sense of entitlement. [tease.gif]

10

[rofl.gif] [rofl.gif] [rofl.gif]