From the ‘not sure what to do’ file:
Earlier this summer I bought online 4 bottles of the 2011 Cappellano Pie Rupestris from a well known NYC retailer. In the store’s “Special Instructions” box I wrote “Please hold for shipping in cool weather.” They shipped to my NJ wine storage facility - with no notification to me - on Monday Aug. 20. The wine was picked up ‘at the end of the day’ and delivered the next day.
A few days later I received notification from my storage place that the wine had arrived on the 21st. I asked them to inspect the bottles and they found no evidence of problems. They also note that they inspect wine upon arrival and there were no obvious problems then.
I complained to the retailer and they admitted their mistake, noting my clear instructions. The manager offered to take the wines back, paying for shipping.
The wine is probably fine. Aug 20/21 was warm but not very hot. The wine was delivered over night. The soonest I could open a bottle to test is at least a couple months away.
What would you do in this circumstance?