I recently received an order that was held in bond. I had to pay 10% tariff (vint said they covered 5% of the 15% tariff). Idk how tariff treatment compares with other retailers, but i thought fair and pricing was much better than other retailers. It took a few weeks to get out of bond and deliver, but I received regular updates without having to ask. I also ordered some in stock items earlier this year and it was delivered quickly. I have several pre-orders arriving in 2026. Because of tariffs, vint offered to refund to cc or exchange for in stock items - again fair. Iâll wait out pre-orders and see what happens with tariffs. I understand the risk i am taking but my experience so far has been good with their service levels.
Also received a reply after a couple weeks saying wines wouldnât be coming and offering refund or exchange for something in stockâŚ
Curious if tariff you paid was 10% of your purchase price or 10% of what the wine store paid for the wine. I believe it should be the latter. Doesnât the store pay tariff based on its acquisition price, not subsequent sale price?
Thanks for your question. It was on my purchase point, but your point is excellent (I feel stupid for not thinking of that myself). I have an outstanding query to VINT on that point. But something for me to ask going forward with retailers - this was the first delivery I had that was impacted by tariffs.
They werenât as generous as it seemed.
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True. It seems like Vint is winding up their business without saying so. They are trying to sell in-stock stuff, and guessing if they provided refund they had already sold out (and maybe inventory was inaccurate). And they are, albeit poorly, trying to ship out remaining outstanding orders.
And I suspect while winding up they are short-staffed. Itâs hard to keep people working at a place thatâs clearly winding up.
A couple of years ago I placed an order with them. Pricing was favorable compared to others (some Champagne). When wine was in stock I requested delivery, and was told they had miscounted and had only 2 of the 6 bottles of one of the wines. They shipped the rest, and followed up with the remaining 4 bottles later (I forget if it was weeks or months). I would have ordered again, but clearly their sourcing tailed off because there were fewer things I was interested in buying.
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Yeah I got a refund for an order that was âdamaged in transitâ which was a single 375, seems unlikely but w/e
No wine received since they âshippedâ it a month ago. No responses to multiple emails over the course of the month. Seems to be fraudulent at this point in their lifecycle.
Worth trying, but this did not work for me and at least one other person I know. I was able to see my wines in the Private Reserves section, but the website did not respond to clicking the link to initiate a delivery request.
I did end up getting my wine by emailing orders@vintmarketplace.com and support@vintmarketplace.com last summer and fall. It appears that responses to emails are now spotty or non-existent.
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Any recent experience/update on them? Interested in some bottles that are in stock, but obviously being cautious about it.
Scroll up to read. I think the risks are lower with in stock wines because the purchase is recent and a dispute can be filed quickly if they donât ship in the next few weeks.
Zero offers for pre-arrival wines now.
I have placed 6-8 orders with them. Their customer service sucks. Echoing what many here have said, really unresponsive on email, follow up again and again, days later hear back, âoh we are working through a huge backlog of customer service issuesâ GUESS WHAT hire more people!
It was really cute some months back when the phone number that was on the site which no one ever answered was just quietly taken off the site. As at least one other person above said, can you think of another wine retailer or auction house that doesnât have a phone number at which itâs quite easy to get a live person on the line?
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I have been unable to reach the support team through any of the standard channels.
An employee named âGraceâ initially reached out, but I have not had an update on my order since then even though Iâve sent multiple emails and messages. I have called your listed phone numbers (+1 202-804-0805 and 804-833-7974) but neither works
I have $4,860 in two orders that I can not get the to ship.
Could anyone share any other way to communicate with them?
All your credit card company and dispute the transaction before itâs too late.
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Sorry to be so blunt- but after reading the above comments by other members, how can you be serious? Itâs an honest question I truly would like to understand.
YES - âGraceâ â thatâs the one who always gets back to me so many days later with so many apologies for their mountainous workload underwhich they are so far behind.
Grace!
â Edited â Removed initial post. May be a false alarm.
I see the Tribeca Wine store website is down as well with the exact same issue. May just be a provider issue.
Yikes thats not good
I filed a dispute. Over a month of no response with multiple emails sent. That did it for me, not gonna deal with nonsense. I dont care how busy you are, it doesnt take a month to respond to emails.
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