Wouldn’t it seem logical that if you sold ~400 tickets–and collected the money at the time of sale–that you’d have the necessary infrastructure to satisfy those orders when they arrived 6 months later ?
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I think most businesses plan on a more steady flow of work, rather than spikes. I would imagine that based on past experience Vint figures that some people will say “send it now” and others are happy to wait. Perhaps their projections were wrong, or perhaps they should have sent out a rolling series of emails.
If they hired temp. help for spikes we’d probably get complaints of “they screwed up my order” (which in fact happened to me, sort of - they said my wine was ready to ship, but somehow they didn’t have all the bottles in one of the orders on hand).
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I never received notice that they would start charging $2 per bottle for storage on October 1st. Wondering if it is because two bottles in my order have yet to arrive, a year later? Regardless, I have a lot of $ in storage so requested it to be sent. The woman who responded to my email was very nice and offered to credit the two bottles which have not arrived, but I am willing to pay the shipping costs twice as I got the bottles at a good price.
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As a data point I reached out and scheduled shipping for October 2nd, just received my 12 bottles on the west coast. Although it was a long process and I luckily skirted any tariffs based on my timing, I have bottles in hand and everything appears to be in order. It was a fantastic deal for what I ordered as well and would order again if anything else of value comes up
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Also got my wines shipped a few days after initially reaching out.
They told me that the bottle I had pending was damaged and were going to refund me.
Caveat: I am now a full-time online retailer.
This is how most low-priced futures on WS work:
The vendor is linked to Liv-Ex in real time. Once an order comes in, they try to source the product via Liv-Ex or through European gray-market négociants. Orders are batched and imported to the U.S. once they reach critical mass.
The issue is that margins at the lowest end are razor thin — maybe 10 to 20%. If you’re running even a small operation with a couple of employees and a warehouse, the business model quickly becomes unsustainable.
Also, it’s unclear whether, if a business is licensed in D.C., it’s legally allowed to operate out of state.
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Kevin, what is the name of your business?
What do you mean by “lowest end” in that context?
Lower priced bottles? Lowest margins?
Not the Kevin that you questioned, but a happy customer of https://www.winovisor.com
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The other Kevin PM’d me, I assume because he was reluctant to “advertise” on the board. That is to his credit (although unnecessary in my view). Thanks for your input too.
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I was referring to the WS Pro prices.
Haven’t seen Vint show up lately in any of my W-S searches but wanted to share another data point on my first (and last) order with Vint as I wait for my wine.
3/25: Placed an order for 6 bottles of champagne.
9/25: Sent email to Vint asking for status update
9/29: Vint confirmed wine has arrived and notes storage charges, tariffs, etc
9/29: Reply to Vint asking them to release wine on next available date
10/6: Vint replies team is working to release wine, invoice coming shortly for shipping/tariffs
10/19: Email to Vint asking for status update
10/20: Vint sends same email as 9/29 advising wine has arrived, storage charges, etc
10/20: Email to Vint again asking to release wine, this time copying Nick from this thread
Have you gone into your account and released the wines yourself yet?
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That is what I did to get mine, and then followed up with an email. They came last week.
Does anyone here know of a way to contact Vint other than the website form or the support@ email? I mistakenly put in an old address in an order and it’s supposed to ship on Monday. I emailed support several times but I haven’t heard back anything and it has been several days now. @nking
Hi Luca - I will flag this to our support team
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Closing the loop on this: I’d asked back in August for them to ship at the end of October. Bottles arrived today with no further prodding from me.
They were shipped from CT via FedEx by Gironde Logistics and Services.
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Also had a couple cases arrive yesterday - takes me to four ish cases from vint with no issues.
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Following up on my issue as well - case arrived today with no problems.
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