This is how wine should be shipped
Dear Steve,
We are writing to let you know the winery is planning a temperature-controlled (refrigerated) delivery of your order. Delivery will be completed by-appointment using Vine Vault, a specialized wine-only delivery service that provides refrigerated, door-to-door transport.
Vine Vault will contact you using customerservice@VineVault.com. Please âwhite listâ this address to prevent their emails from being sorted into your spam folder.
Your wine will be transported via refrigerated truck from our Napa warehouse to one of Vine Vaultâs regional storage facilities. Then, a Vine Vault representative will contact you to propose a delivery appointment. Please feel free to work with Vine Vault to arrive at date and time of mutual convenience. The day of your appointment, a Vine Vault driver will arrive in a temperature-controlled van and personally bring your wine to the location of your choosing.
To summarize:
- Vine Vault is a wine storage and transportation company.
- Orders are packed in sturdy cardboard cases, without need for Styrofoam insulation, and collected (along with other Vine Vault orders) via a wine-specific refrigerated truck (55°F)
- The refrigerated truck transports wine orders to a regional Vine Vault storage location.
- Once received, itâs then put into their temperature controlled (55°F) storage facility.
- Vine Vault will contact you to arrange a date and time of mutual convenience for delivery to your home, office, or storage location.
- On the day of delivery, your wine is loaded into a refrigerated van (55°F) and delivered to you.
- For the entire journey â door to door â the wine is kept at 55 degrees.
As always, please feel free to contact us if you have any questions or we can be of any additional assistance.
Best regards,