Pride Mountain - Exemplar for Great Customer Service

[A_S_K_R_O_B_A_C_K]

A week or so ago I went to Blue Smoke with Wilfred when he was back in town. One of the bottles I brought was a 2001 Cabernet Sauvignon from Pride Mountain, knowing it could stand up to the food well and wanting to check in on one of my remaining bottles. And you know the story…corked!

Anyway, long story short, I shot Pride an email, as it was the third bottle I had had that was corked and had never bothered to reach out to them (from being on the list several years back - I am not suggesting they have a problem beyond the regretable “norm” at all). I just inquired if they could do anything with respect to the cab. Tim Bouchet - always a great guy since the first time I visited there - just came to my rescue, no questions asked with three new bottles.

Whether their wines are your cup of tea or not, this is an example of how a business focused on customer service should be run. Many thanks to the gang at Pride.

Drew

[Michael_R_a_r_e_s_h_i_d_e]

@A S K R O B A C K

A week or so ago I went to Blue Smoke with Wilfred when he was back in town. One of the bottles I brought was a 2001 Cabernet Sauvignon from Pride Mountain, knowing it could stand up to the food well and wanting to check in on one of my remaining bottles. And you know the story…corked!

Anyway, long story short, I shot Pride an email, as it was the third bottle I had had that was corked and had never bothered to reach out to them (from being on the list several years back - I am not suggesting they have a problem beyond the regretable “norm” at all). I just inquired if they could do anything with respect to the cab. Tim Bouchet - always a great guy since the first time I visited there - just came to my rescue, no questions asked with three new bottles.

Whether their wines are your cup of tea or not, this is an example of how a business focused on customer service should be run. Many thanks to the gang at Pride.

Drew

Tim did the same for me on an 04 Vintners Select with no questions asked. Truly great customer service!

[P_Soals]

Pride gets a fair amount of grief from folks, but I fail to see the justification behind it.

Once area they excel at is Customer Service.

I’ll jinx myself, but in 4 or 5 years of buying wine from Pride, I can’t recall a corked bottle. There might have been one that was off in a fashion (maybe corked, maybe not…just not a right bottle), but we haven’t had a bad bottle to date.

OK, now I’m afraid to open a bottle of Pride this weekend.