Far worse than the US Government getting involved with the wine trade would be if the Canadian government got involved with our wine trade…
I really hope nothing changes at JJ Buckley. They had some customer service issues when I first started dealing with them, but they dealt with it well and I’ve been happy ever since. Between them and K&L, I’m all set.
Yeah, I agree. They have been really terrific and have purchased a fair amount of wine from them in the last few months (at least 10 cases). I deal with Alex and the service has been top notch.
The SAQ is an excellent wine retailer. Their customer service, selection, website has always been top notch. The only issue I have ever had with them are their prices, but that is a function of the taxation laws in Quebec, not the policies of the SAQ. They also have immense buying power. This move would be a milestone in the industry.
Errol…I was kind of shy to post about this as I live in Montreal, Quebec Province, Canada since 1967.
I totally agree with your view that SAQ is an excellent wine retailer; their customer service and selection are first-rate specially so when we are talking about with a monopoly such as a Governemtn Agency. I was told that SAQ maybe within the first top 5 global buyers.
Many years ago, I complained to their then buyer ( who is now retired ) about the lack of selections for small Burgundy…and they listoned.
SAQ has a customer service phone number, the persons who work there are first rate and very customer services oriented. Everytime I called I got excellent service.
Regarding the white Brug pre-oxi problem, SAQ changed their policy recently and they will now consider any request for refund ( in a credit note ).