So I ordered a wine from Garagiste in Sept. I live in NY State. The wine arrived in October and was supposed to ship, but when I enquired about the wine, they told me that NY had sent them a stop order (along with all other out of state retail to NY). They say they are trying to figure out a 3rd party shipper but there is nothign about this on their site or on the internet. The sneakines and lack of transparency is very disturbing. I am going to paste my email thread with one of thier employees here… BTW THERE IS NOTHING ON THEIR SITE ABOUT THIS PROBLEM. They are being very very very shady here. Their suggestion… they ship to NJ and I pick up there. .are you kidding me?
Thanks for getting in touch! There were a few moments this morning in which customers accounts were not reflecting their address tabs but that has since been resolved! I do have some rather unfortunate news to share with you…We love NY! But right now NY does not love us, or other out of state retailers.
We just received a notice from the state of New York making us jump through a new hoop regarding our shipping licensing to your state. Apparently we were not alone, we learned all out of state retailers are starting to receive these…boo!
Temporarily, we will not be able to send any auto shipping packages to NY nor can we do any custom shipments. Please know this is temporary!! We are talking right now with a third party shipper to hopefully work together so that Garagiste can still ship to you! We truly hope we’ll be able to resume shipping in November!
We realize this a major drag, we’re frustrated as well! We thank you for your patience and understanding while we resolve this unexpected curve ball
Please check back with me in early November as I should have more information by that time.
Once again, THANK YOU…we know you want your wine and we want to get it to you!
Cheers,(not gonna name names)
When are you going to resolve this shipping issue. I can’t believe that there are no notices about this on your webisite now, and I have done research and can’t find any information relating to NY not allowing shiipping suddenly… you really need to inform your customers publicly on your site about what is going on.
I apologize for the delayed response! It has been absolutely nuts lately. Currently working OT in a coffee shop in order to catch up on things. We are still in what we are hoping to be the “finishing conversations” with a third party shipper in order to be able to ship into NY before the holidays…That is all the information that I am privy too in regards to a third party shipper.
I realize that this is very inconvenient timing as we are in the meat of shipping season, and I empathize with how frustrating this is, being that NY is home to a HUGE portion of our customers, which myself and my 5 person customer service team have been hearing from (WITH GOOD REASON).
To be completely honest with you, I think your best bet to ensure shipment of your arrived in stock items for the holiday season would be to have them sent to a friend/relative/FedEx location in NJ and pick them up from there…
I know that this is not a convenient nor long term solution, but it is an ineffective short term solution until we have everything squared away to begin sending batched shipments to NY.
Please let me know if this is something that you may be interested in and I can have your items sent out of our warehouse this Friday, November 11th with delivery scheduled for the following Friday, November 18th! (Or can alter the departure date to arrive next Saturday if that would be easier.)
Again, I apologize for the delayed response and the lack of communication in regards to where we stand with NY and your wine. Looking forward to hearing from you!
WHY ISN;T ANYBODY ELSE TALKING ABOUT THIS