I often have wine shipped direct from retailers to my offsite. I moved recently and set up a sizeable passive cellar, so I picked up a bunch of wine from storage to move there. All of the wine was in perfect condition EXCEPT for 3 out of 4 bottles of '12 PYCM Chassagne Montrachet Acegnieres had cracked wax and signs of seepage. The other 9 bottles in that shipped case seem to be fine.
I contacted the retailer, and they claim there is nothing they can do this far out (they were shipped almost a year ago). Has anyone else ever had this issue? What options are there? Am I supposed to go out to my storage unit to look at every bottle I have shipped there? Or is this just an assumed risk of shipping to storage?
The retailer is in a tough position. You tell them there’s an issue with the shipment but it’s been over a year out of their hands. I think you gotta be partially responsible by checking your wine that’s received in a timely fashion
Yeah makes sense, wasn’t trying to put it on the retailer. Just seems odd that it was all the same bottles from the same shipment. I guess since storage would open and catalog the cases as they came in I was only thinking “wines arrived ok!” But I will have to figure something else out moving forward, since it is no longer close enough for me to visit with any regularity.
My rule is that I (or warehouse manager, if I cannot come in reasonable time) take a look at each bottle coming in. Still there might be some misses, but it helps alot. Second rule is that we always put aside boxes that arrived either (a) without an earlier notification (aka unplanned route, unplanned arrival), or (b) arrive on extreme weather days. Those we mark and inspect separately.
Agreed. A retailer recently sent me several bottles of Forman, which began to leak in my apartment storage. Apparently,
the bottles had been Coravin’d. Two months had passed, between delivery and discovery. The retailer arranged a return
and full refund.
Along a similar vein, I just opened a box that I had received 9 months ago, and found a mistake in the shipment. I had purchased 6 bottles of 2012 Cathiard Vosne and instead received 3 Vosne and 3 Chambolle Clos de L’orme. Pricing seems about the same, but I don’t like the substitution without my consent. Too much time has elapsed for me to complain, it’s on me for not opening the shipment within 30 days of arrival.
I’ve experienced this with a bottle or two on WineBid, but they claim that was not the case.
It’s interesting that these were leaking - isn’t that one of the things Coravins are supposed to ‘prevent’ by having such a small hole in the cork? If not, isn’t that process just oxidizing the wine left in bottle, regardless of whether argon or nitrogen is put in?
Yes, I wouldn’t worry about seepage in overfilled bottles (and my impression is that PYCM is sometimes guilty of overfilling). These don’t look like they seeped very much, so should be easy to tell by looking at the size of the air bubble.