Just got an email notice this morning that a wine (Lot 197) I bought and paid for last April and then put in LTS is now ‘out of stock’. What is the point of LTS if the wines aren’t actually there?? I have several others in LTS and now have serious doubts if i’ll ever receive them. I don’t have room and only bought because of the LTS offer. I’ll probably just ask for a refund on all my LTS wines since I have zero confidence they are actually sitting somewhere waiting for me to ask for delivery.
2 Likes
I’m running out of trucks!
2 Likes
Had the same issue come up and they offered a bottle swap. I agree it is concerning–hopefully soon I’ll have space to accept delivery of all my LTS orders. Until then…
Yeah, likely a little longer than three years…figure it came out at end of 2018 so little over 3 years actually. Bad math on my part…the producer just told me its been in foudre after it came out after a year in barrel. Don’t let that worry you however, the wine is in great condition.
1 Like
HI Pat - my apologies, not sure how that happened as we always leave a buffer. As well, our warehouse sets these orders into another part of the warehouse entirely. Let me investigate this and Rohit’s as well…I would be worried too.
Cameron
2 Likes
I liked #239, but CellarTracker scores on other vintages of this La Liv wine are not so great…makes me hesitate
CT sample size is tiny…Vivino has a pretty large sample and a solid 4.0 across vintages fwiw
1 Like
Focus on the more recent wines like the 2016 and 2018 which Camille made…the rest are too old and too small a sample size to mean anything. FWIW, both the 2016 and 2018 received 93 and 95 pt scores from Decanter. The 2017 was never exported…in fact none of these have been exported…
Sounds great, I’m sold!
I have received two of these emails in the last week. Then was told the first one was a mistake. But received a second one about a second wine.
so unattractive
I want to apologize to all of you who have had an LTS order suddenly come up short. As I mentioned previously, we had some software systems (shipping and warehousing) that were not talking to each other very well and, in about 150 instances, wine that were on hold were mistakenly oversold. We are offering to upgrade or refund in its entirety each purchase where the wine has come up short. Cold comfort, I know, but we are doing our best to make it up to you where we can.
The good news is we have the problem corrected now and feel confident about our inventory controls.
4 Likes
Mystery Packs!
Quick question - Are the reds in the ‘Mostly Red’ pack common to the ‘All Red’ pack?
yes, they are.
*EDIT: I had a challenge that the De Negoce support team rectified and am satisfied, so removing this. Despite some challenges along the way, the support teams seems to right the ship eventually, which I appreciate.
Had a similar LTS issue happen recently as well. Very upsetting to hear and the de Negoce response has been lacking at best regrettably.
So, are you saying all other LTS orders (other than the ones we were notified about) have been accounted for and won’t be an issue going forward?
OMG! Multiple mystery cases! How so very tempting!!!
I have 3 LTS orders and have received emails that 2 of them are messed up. The email says " If you did not receive your wine we would like to make this right and upgrade your purchase to one of the following wines" Of the 2 wines offered one is a DOWNGRADE and the other i already have. Total BS
Look for something you want (that is an upgrade), and make a counter-offer. That is my advice to all.
2 Likes