I then apologize for misconstruing your comments as accusations.
I reiterate that anyone can contact me with any concerns or questions.
Bruce:
That information is industry standard for legal disclaimers.
Please review my prior post for company policies designed to protect the client.
Thank you for pointing out one generality in the policy however, It has been amended to account for newer vintages.
You can take this for what it is worth…sort of this space it is typed on…But unless you want to lose a bunch more money, I would either change your business plan, or get out now. That is a terrible, plain awful business plan.
First of all, the fine wine community will quickly get pissed at all the wines they do NOT end up with, and stop using your company. Secondly, those who are not into the “fine wine” world, will never know you. You have no shot. Zero.
Jake-No, that isn’t “industry standard.” Not only am I an attorney, but I’ve been a customer of many, many different retailers. If any of them attempted to disclaim any and all warranties in the
fashion that is stated on your website, I would not buy from them. If there is a problem with the wine–corked, cooked, otherwise defective–I want to be able to return it for a full refund. Sorry,
but your business model isn’t for me.
By law, we are only able to accept returns on wines purchased in error. After the wine has been in your possession for at least six months, we are unable to accept returns for any reason. We do not accept any returns on bottles that have been opened.
Vinfolio guarantees delivery of pre-arrival purchases. If we can’t fulfill your pre-arrival order, we will refund you 125% of your original purchase.
This means that if it will cost more than an additional 25% to “cover” (buy the wine elsewhere), Vinfolio will not deliver the purchased wine but will instead return the purchase price plus 25%.
Let me assist in translation Howard: "Vinfolio guarantees delivery of pre-arrival purchases. If we can’t fulfill your pre-arrival order, by the year 3025, we will refund you 125% of your original purchase.[/quote]
This means that if it will cost more than an additional 25% to “cover” (buy the wine elsewhere), Vinfolio will not deliver the purchased wine but will instead return the purchase price plus 25%…by 3026 "
Unless you NEED this wine by 2075, PULEEZE…stop whining. I mean, it’s like FREE storage too. I think we should pay VF for holding the money…er, I mean WINE of course. tee hee. I’m not planning on drinking any of them until after 3000, so I am totally secure in knowing that they will deliver.
I worked for a retailer back in the late eighties who was very successfully doing biz with this credo: “free storage forever on all your purchases, as long as you never plan to pick up the wine.”
I once purchased a somewhat expensive bottle on a pre-arrival basis. VF later notified me that its supplier had not come through and that VF thus intended to pay me 125% of the purchase price in accord with its policy. However, the same wine was available at other retailers, albeit at a price above the 125% figure. So VF and I had a back-and-forth that involved a tantrum with kicking and screaming on my part, which led to me getting the bottle rather than the 125% refund.
So who do you contact at Wine Searcher when you want to report a store that simply lists everything available from distributors. I gotta couple in Connecticut that do that and I find it enormously annoying - like “bot” postings. Would love to contribute to clearing some of them out, for the benefit of all consumers who’d like to think a wine is actually in-stock when it shows up on there.
There is a shop like that in Metuchen NJ – after trying to buy various obscure red Burgundies and Italian wines that were listed as available (which I eventually learned was Fantasyland) I put them on my personal “ignore” list with Wine-Searcher. Getting the shop de-listed entirely might have been possible but they did at least have a brick and mortar store, the size of a seven eleven. And now they have bought more floorspace in a nearby town so perhaps they are mending their ways?
My bet is they will continue to list thousands of fantasy wines…
I wonder if they KNOW that some of these wines are not actually available anywhere? I wonder if Jake knows that?