I have been extremely pleased with my service from Airgas, but dealing with the billing department has been a nightmare!!! Does anyone use a different supplier that they are happy with and that makes regular deliveries?
We’ve been working with Airgas out of SLO even before they were Airgas (Airgas bought A&R, but kept all the same people). Tim and especially Jim have been great getting us all the dry ice we need during harvest. And our driver Craig is also great. Overall, one of the best suppliers we work with. We haven’t had any issues with the billing dept… what thype of issues are you having?
We use Aeris here in Paso.
We also use Aeris in Paso. Haven’t had any problems.
We have also used them since they were A&R. I absolutley LOVE the service we get from the SLO office! They are always incredibly dependable and their drivers and sales people are great!!!
My problem is that I have been charged for rent for the dry ice box that was returned in November. I have called, emailed, and written letters to the billing department in Pasadena, and cannot get a response. Then I get past due notices and finance charges. I pay all of the invoices that are correct and keep mailing back copies of the incorrect ones. I am worried that I will put in an order during harvest and be told that I can’t place an order due to outstanding invoices.
Did they get you to sing a “needs” contract that required you to buy all your gas from them? They were doing that up here- and some folks didnt even realize they had done so.
I have no idea. I don’t deal with the paying of the bills and such, thank goodness. ![[dance-clap.gif]](/uploads/db3686/original/2X/8/835ce082e2fa9c96c4b7f96406bf6e9a0db882ff.gif "[dance-clap.gif]"){kind=small}