Chubb experience: Perfect outcome. Wine lost, via human error.

FWIW, I recently did an Amazon “pick up” return. Its with UPS, but you don’t label the box at all. And you don’t even put any tracking IDs inside the box. So I could see a situation, especially in today’s socially distanced mindset, that someone leaves an unlabeled box and drivers just assume its for them.

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Within three business days, and after my thorough, contemporaneous documentation of the loss event and attempted recovery efforts, Chubb is covering the full replacement value.

Because eight of the nine bottles were available on WineBid on this past Sunday, I bid for and bought them. The transaction thereby verified independently that replacement value.

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I’m still reeling at the total shock that Victor is openly admitting that he made a mistake!



(This does really stink, Victory, sorry to read about this.)

Several years ago (Wally’s still had an auction arm) I received an unexpected shipper full of wine. Addressed to me, from Wallys. I didn’t remember any outstanding orders, opened it to find 6 bottles of Evening Land (one of the single vineyards) and 6 bottles of a SuperT or the like (I think Testamatta). Briefly worried I’d been bidding while drunk - not usually what I bid for- I reached out to Mike Jessen and Marc Hanes at Wallys to see if this was a mistake. Hanes got back to me and said they showed no recent shipments to me, and that Wallys had never auctioned any Evening Land at that point. Huh. So I looked at label more carefully, in small print I saw the date- the previous year. Then I figured it out. Called Grapes/Posner to see if missing a shipment. Yep, so I returned of course. They had boxed an order using a shipper I had given in for reuse, and FedEx driver saw label and grabbed before they had printed actual label. I’m surprised a scan didn’t show old order. But I guess it sat in warehouse a couple of days and they just decided to ship to me. So who knows Victor might still get his wine back.

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=82246&p=3261756&hilit=stand+corrected#p3261756

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=178564&p=3238698&hilit=stand+corrected#p3238698

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=154060&p=3134018&hilit=stand+corrected#p3134018

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=168622&p=2959477&hilit=stand+corrected#p2959477

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=163723&p=2863059&hilit=stand+corrected#p2863059

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=119670&p=2444845&hilit=stand+corrected#p2444845

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=143101&p=2407541&hilit=stand+corrected#p2407541

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=140620&p=2270741&hilit=stand+corrected#p2270741

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=68855&p=923571&hilit=stand+corrected#p923571

https://www.wineberserkers.com/forum/viewtopic.php?f=5&t=28204&p=385870&hilit=stand+corrected#p385870

Fedex would think that I am shipping wine to myself, and destroy the contents as contraband.

Glad the issue seems to have been resolved Victor. Not the same wines, but hopefully they all show well.

Out of curiosity, do you just keep a running list of the times you admitted to being wrong so you can list them when people comment on it?

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Search function.

My running list is below. :slight_smile:

My wife keeps track of mine for me!

Glad Victor was able to get the wines ‘back’ even if they weren’t the same bottles.

CHUBB is the Bentley or Rolls Royce of insurance companies. AA++ Superior rating for a reason. Glad they took care of you.

My elderly mother in Chicago just received an unexpected Fedex Ground package, addressed to my late father. It might be the wine, inadvertently picked up in New York.
When in Chicago by May 24, to relocate her from Chicago to New York, I will check personally. She is too frail to lift and open the heavy package.

If the package contains any of those nine bottles, and any are un-damaged, I will accordingly return part or all of the insurance coverage. I have notified Chubb. Stay tuned.

Interesting to see the package potentially make it all the way to Chicago. Keep us posted. Good luck with the move Victor

I thought I was wrong once but I was mistaken.

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I recovered and returned all the wines back to Noo Yawk, in satisfactory shape, and rescinded the Chubb insurance payout.

So, what do I do with the bottles which I had bought as their replacement? Drink them, perhaps. I now REALLY need no more wine.

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Bring them to the eventual offline? flirtysmile neener

Glad you managed to recover all your bottles safely [cheers.gif]

I will likely take a friend and my mom to Union Square Cafe on Saturday. Feel free to stop over for a glass of BYO wine.

Glad everything worked out. Also Chubb paying out that quickly should be a lesson for the rest of us to insure our collections.

Thanks for the offer. Sadly can’t make it, but I’m sure there will be plenty of other opportunities to get together in the future [cheers.gif]. Enjoy!

Hope the move with your mom went smoothly and she’s all settled in

Yes, Chubb is the absolute best. They’ve been nothing but phenomenal for the decade I’ve had them – for autos, home, umbrella, and some other stuff. Their service when I lost a car to flooding was particularly astonishing. Within 24 hours of my 5-year-old BMW flooding, they dropped off a brand new Range Rover at my house to use indefinitely. Then they paid me full replacement value (probably $45k) on a car that was worth no more than $15-20k.