I had an ongoing issue with an order of library wines that was 100% due to FedEx, not the winery. Several people at Bedrock did everything they could to make it right and then Chris stepped in and really went above and beyond. Great wines and great people.
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I would expect nothing less. Excellent customer service.
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I second “great customer service” with Bedrock. I’ve been dealing with Emily on a “missed” delivery with UPS. First day the attempt to deliver 3 hours before the delivery window. I’m home. No knock or door bell. Second day, delivery window changes three time during the day first 1:30-4:30, then 9:45-1:45, finally anytime before 9pm. They again “missed” me @ 4:49. I’m home. No knock. No door bell.
Emily offered me a very generous compensation plan which I declined. But the fact that she/they would make an offer of compensation when the fault clearly lies with the shipper tells me what kind of winery they are.
Top notch customer service! Top notch wines.
UPDATE: Two of the three boxes were redirected to a local UPS store and delivered. I’m going to pick them up shortly. The other was attempted to be redeliverd to my house. Two people were home. NO knock. No door bell ring. As before. so…now it is going back to Bedrock. What a colossal waste of time, effort, and money. Sigh…
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I think I’m beating a deadhorse at this point, but couldn’t agree more. I’m currently in a situation which is 100% self inflicted by me, and Emily and the Bedrock team are going above and beyond to help me resolve. This is how you create long term customer loyalty.
Top notch operation all the way around
Have to agree, just got into the Library shipment and sadly 2 of the 3 2013 Alder Springs Syrahs were corked 
But Emily was quick to offer a refund or replacement, so I am looking forward to 2 more bottles coming my way 
100% agree. Dyroff and I had a snafu with our library release wines not being shipped with the 2023 winter release wines and getting stuck/lost in UPS purgatory. They made it right and shipped a new order to us without issue.
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I mentioned this in the “What Bedrock are you drinking” thread, but every corked bottle or issue has been handled in an exemplary manner. They do a great job.
Also a kudos to their social media team; Morgan’s informative reels on regenerative agriculture are eye-opening to many not involved in production agriculture. They do a phenomenal job with their podcast and video content.
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