Anyone Deal w/ Airlines Regarding Lost Wine?

[Jeff_Bloom]

I check wine in boxes on United several times a year and only had a problem once. Three bottles were removed from a box of twelve and the box resealed. United was very easy to deal with - promptly sent me a check for replacement value without even asking for receipts. My guess is SFO had cameras or they otherwise caught a rogue employee (another passenger on the same flight had “lost” camera equipment he was forced against his will to check).

[Anthony_Lombardi]

Matt-
Do you have status w/United? If so, I would call the loyalty program people on Monday, let them know you filed the claim & put them in charge of it. Those are the people who are trained to value your business and will make the situation right for you.

[Brian_G_r_a_f_s_t_r_o_m]

@Glenn L e v i n e

…
Additionally have been told checked golf clubs are more likely to be stolen from a packed “hard case” rather than a locked Club Glove.

FWIW

which is astonishing, really, since Club Glove is a better bag than many hard cases. I never stress my clubs — I simply figure if they get stolen then the airline will be writing me a really nice fat check that I can use to buy some new ones!

[Dan_Hammer]

@Matt Latuchie

On Monday I traveled out to Los Angeles from Chicago for work, and packed 4 bottles of wine into a styrofoam wine shipper. Dropped it off at the check-in desk at ORD (along with my regular 22’ rollaboard) and got on the flight. My rollaboard came through LAX baggage very quickly, but couldn’t find the wine box. The clerk in LAX says, “this is weird. we have no record of the box being loaded onto the plane to begin with.”

I hope you posted this on a certain travel website where you may get a qualified answer.

[Glenn_L_e_v_i_n_e]

@Brian G r a f s t r o m

@Glenn L e v i n e

…
Additionally have been told checked golf clubs are more likely to be stolen from a packed “hard case” rather than a locked Club Glove.

FWIW

which is astonishing, really, since Club Glove is a better bag than many hard cases. I never stress my clubs — I simply figure if they get stolen then the airline will be writing me a really nice fat check that I can use to buy some new ones!

Limit is normally ~ $300, not even a new driver.

[mattcitrang]

@Matt Latuchie

On Monday I traveled out to Los Angeles from Chicago for work, and packed 4 bottles of wine into a styrofoam wine shipper. Dropped it off at the check-in desk at ORD (along with my regular 22’ rollaboard) and got on the flight. My rollaboard came through LAX baggage very quickly, but couldn’t find the wine box. The clerk in LAX says, “this is weird. we have no record of the box being loaded onto the plane to begin with.”

Did the airline search for the missing box in Chicago. Maybe it was misplaced there?

[Karen_Troisi]

@Karen Troisi

We had wine stolen at an airport from the baggage claim area. After documenting everything and numerous conversations, United (it was Continental at the time) gave us some flight vouchers. (They probably didn’t have to do that but we fly United on a regular basis and with status, club membership, etc. they decided to give us something.) Good luck!

Point of clarification - our wine was stolen at the baggage claim carousel - not by airline employees (although we wondered if it was an inside job as they switched carousels at the last minute). We actually caught one of the guys walking away with a case - he dropped the case and ran but must have had an accomplice as another case was already gone. This was before we purchased 4 wine checks (they blend in nicely with other luggage).

[Dave_Nerland]

You might want to check with TSA. Maybe the box flagged explosives…

[Brian_G_r_a_f_s_t_r_o_m]

@Glenn L e v i n e

@Brian G r a f s t r o m

@Glenn L e v i n e

…
Additionally have been told checked golf clubs are more likely to be stolen from a packed “hard case” rather than a locked Club Glove.

FWIW

which is astonishing, really, since Club Glove is a better bag than many hard cases. I never stress my clubs — I simply figure if they get stolen then the airline will be writing me a really nice fat check that I can use to buy some new ones!

Limit is normally ~ $300, not even a new driver.

{choking} … egads! This is good to know. I guess I’ll be sending my clubs ahead of me via UPS or Fedex in the future.

[JFPelletier]

My wine insurance covers wine in transit (which includes wine traveling with me in my checked luggage).

Once a bottle was damaged by the TSA, and the insurance covered the replacement value.

Cheers,

JF