Grand Reserve World Mastercard - Earn up to 8x Points On BD12

Warm up your credit cards and come on in, as here is where you will find all the BerserkerDay offers - open to EVERYONE who loves wine. Apologize to your spouse or significant other ahead of time. #BD12
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I'll be launching offers in groups of 8-10, in increments of 30 minutes. Sponsors will stay pegged at the top of the forum all day, each new group of offers will come in at the top with them for their launch grouping, cycling into the 'normal' thread after their launch time has passed, with a new launch group posted atop the thread thereafter. Discussion is encouraged, as posting replies moves the thread up to the top of the grouping, whether that is during launch time group or the 'regular' forum.

Keep checking in every 30 minutes for new offers being posted, and keep scrolling down to see everything that has been launched throughout the timeframe in which you've been on the forum, which hopefully is ALL DAY
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#201 Post by matthewgoldman »

Kedar Dubhashi wrote: April 6th, 2021, 10:41 pm What do people think of the Vault offerings this month?
So far people seem to love them. We announced them less than 30 minutes ago and a couple of nice bottle (Shafer and Saxum) were already picked up!

Don't worry though, as we grow the number of cardmembers (thanks again to the help of everyone on this forum supporting) we will put more options in the Vault!
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#202 Post by Chadly S »

matthewgoldman wrote: April 7th, 2021, 10:36 am
Kedar Dubhashi wrote: April 6th, 2021, 10:41 pm What do people think of the Vault offerings this month?
So far people seem to love them. We announced them less than 30 minutes ago and a couple of nice bottle (Shafer and Saxum) were already picked up!

Don't worry though, as we grow the number of cardmembers (thanks again to the help of everyone on this forum supporting) we will put more options in the Vault!
I personally thought they were great. I jumped on the Krug when Saxum sold out. Thanks for the cool options.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#203 Post by Kedar Dubhashi »

When they went up on the website yesterday, the numbers were different. Shafer was at 54,166 points, Opus One was at 162,500 points. Looks like the numbers changed since my last post.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#204 Post by matthewgoldman »

Kedar Dubhashi wrote: April 7th, 2021, 12:51 pm When they went up on the website yesterday, the numbers were different. Shafer was at 54,166 points, Opus One was at 162,500 points. Looks like the numbers changed since my last post.
Yes, some items were priced incorrectly prior to our official announcement today, but prices only came down and no one purchased at the incorrect/higher point value. Some technical issues that we will learn from for next month!
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#205 Post by Kedar Dubhashi »

Is ProofLoyalty charging tax twice? There is a 8.3% markup from the original price converted to points. And then there is another 10% markup at the time of checkout.

Chateau Margaux did not have this 8.3% markup.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#206 Post by matthewgoldman »

Kedar Dubhashi wrote: April 7th, 2021, 2:04 pm Is ProofLoyalty charging tax twice? There is a 8.3% markup from the original price converted to points. And then there is another 10% markup at the time of checkout.

Chateau Margaux did not have this 8.3% markup.
No, tax is charged on checkout based on your shipping address, etc.

There isn't a markup per se on the Vault. Some of these wines (like the Opus) you can't really find on the market, so we're doing our best estimate as to the retail value and pricing based on the cost, etc. The goal in the Vault is for wines to be rare, collectible, and a great deal (which is not to say always the exact same deal in terms of point value).
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#207 Post by Dennis Atick »

How long did it take people to get a card once approved? I got an approval email 17 days ago and still no card. Weird.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#208 Post by matthewgoldman »

Dennis Atick wrote: April 12th, 2021, 9:17 am How long did it take people to get a card once approved? I got an approval email 17 days ago and still no card. Weird.
It shouldn't take that long, even with USPS problems.

Can you please email us at hello <at> grandreservecard <dot> com from the email address you used on your application and request a replacement card?
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#209 Post by Kedar Dubhashi »

Nothing new at ProofLoyalty for this month?

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#210 Post by Dan Hammer »

Kedar Dubhashi wrote: May 5th, 2021, 10:24 pm Nothing new at ProofLoyalty for this month?
It was the travel items that pushed me over the edge to get the card. I know it's not bait and switch, but still.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#211 Post by cjsavino »

Those new vault offerings did not last long, were their only a few bottles?
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#212 Post by J. Rock »

I LOVE their vault offerings, but I hate that they are sold out before I know they're there (and I check every day in hopes I'll see when they arrive). I know that they are one-off special selections, but I hope I'm lucky enough to get one eventually. I've got over 100k points, but nothing on the site really excites me that much (other than the vault offerings and the Trotanoy that sold out).
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#213 Post by Albert R »

J. Rock wrote: May 11th, 2021, 3:24 pm I LOVE their vault offerings, but I hate that they are sold out before I know they're there (and I check every day in hopes I'll see when they arrive). I know that they are one-off special selections, but I hope I'm lucky enough to get one eventually. I've got over 100k points, but nothing on the site really excites me that much (other than the vault offerings and the Trotanoy that sold out).
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#214 Post by Ken Strauss »

Albert R wrote:
J. Rock wrote: May 11th, 2021, 3:24 pm I LOVE their vault offerings, but I hate that they are sold out before I know they're there (and I check every day in hopes I'll see when they arrive). I know that they are one-off special selections, but I hope I'm lucky enough to get one eventually. I've got over 100k points, but nothing on the site really excites me that much (other than the vault offerings and the Trotanoy that sold out).
Yeap! That was swift and fast!


Yes indeed!
Made me think I have to check every day.
If we wait for the email update they are gone!
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#215 Post by J.Vizuete »

I logged in based on the email and nabbed an 02 Cristal. Within 10 minutes they were sold out though.

I’m hoping they reload those Conterno glasses and Zalto Unis/Bordeaux.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#216 Post by EAScrog »

I wish they'd add more sparklers; they can even be quality domestics. Or a mixed case of "A tour of the champagne region" would be fun. The Cristal disappeared FAST!

I like the idea of the card, but am having difficulty finding rewards I want that I don't already have, or can't get locally for a small amount of cash. I'll be evaluating my use before the renewal date and annual fee comes up.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#217 Post by Kedar Dubhashi »

They will have more next month. Have faith that you will find your perfect match.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#218 Post by Kedar Dubhashi »

CBarnesPL wrote: March 9th, 2021, 9:21 am Jordan & Luca- I clearly owe you both an apology for delayed shipping. Our agreement with our winery partners is to ship within 48 hours, weather dependent. That said, it is ProofLoyalty's responsibility to follow up on the orders and make sure there are no issues, and communicate any delays to our customers.

Jordan- I couldn't find your order. Please contact me directly so that I can determine which order is yours. My cell: 415.297.0084

Luca- we just brought DuPuis winery onto our platform and although they confirmed the order when you submitted it, they've so far failed to ship. I have calls into them.

Regards,

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Chris, when will my order, on a Vault offering placed seven days back on June 16th, ship? Thank you.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#219 Post by Mark Morrissette »

I just wanted to drop a comment here to note that I have had *absurdly good* customer service from Grand Reserve people.

The web interface is very good to begin with, but when I have reached out to customer support for help with a question or problem relating to a rewards purchase, the team has been incredibly responsive, and come up with solutions I would not have thought possible.

Count me as a highly enthusiastic customer!

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#220 Post by Dan Hammer »

Dan Hammer wrote: May 6th, 2021, 2:45 pm
Kedar Dubhashi wrote: May 5th, 2021, 10:24 pm Nothing new at ProofLoyalty for this month?
It was the travel items that pushed me over the edge to get the card. I know it's not bait and switch, but still.
Any update on travel items that were touted when the card was introduced?
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#221 Post by Ron Slye »

There are some travel items in the catalog of the rewards section -- things like 2 days in Napa, etc. Is there something else that may be provided but is not yet?

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#222 Post by P. Dias »

I received today's email about new items in The Vault and wanted to spend some points. Is flat rate shipping really $40 per bottle? This is what is coming up for me when I try to order.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#223 Post by CBarnesPL »

HI P.Dias- Shipping should be included in all Vault orders. I'm looking into this now and will get back to you.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#224 Post by J.Vizuete »

PSA - Conterno Sensory glasses are back in the rewards section for those like me who were interested in trying that glass. 30K pts for 2 or 50K pts for 4 glasses, very much in line with retail pricing
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#225 Post by Jeremy C »

J.Vizuete wrote: October 5th, 2021, 3:19 pm PSA - Conterno Sensory glasses are back in the rewards section for those like me who were interested in trying that glass. 30K pts for 2 or 50K pts for 4 glasses, very much in line with retail pricing
Thanks for the tip.

And I have not read this enire thread to know if this has already been discussed, but on what valuation of GRMC points are you basing your thinking that the above pricing is in line with that of retail? It would appear that 50k points for 4 glasses ($300 value by my checking) equates to 0.6 cents per point. That would typically be low for CC points, but this is an atypical CC so maybe that is indeed in line.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#226 Post by J.Vizuete »

Jeremy C wrote: October 6th, 2021, 7:11 am
J.Vizuete wrote: October 5th, 2021, 3:19 pm PSA - Conterno Sensory glasses are back in the rewards section for those like me who were interested in trying that glass. 30K pts for 2 or 50K pts for 4 glasses, very much in line with retail pricing
Thanks for the tip.

And I have not read this enire thread to know if this has already been discussed, but on what valuation of GRMC points are you basing your thinking that the above pricing is in line with that of retail? It would appear that 50k points for 4 glasses ($300 value by my checking) equates to 0.6 cents per point. That would typically be low for CC points, but this is an atypical CC so maybe that is indeed in line.
I will leave it to the credit card experts but clearly some values are better than others. That is particularly true in the Vault offerings, where the actual market value of the wine is more of a range. Rare Wine Co offers a similar pricine structure for the Conterno Glass; so I was happy to order 4 of them; as others have raved about this glass. Grassl glasses equate to $45 (7500 pts) as well
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#227 Post by Luca Giupponi »

CBarnesPL wrote: October 5th, 2021, 3:05 pm HI P.Dias- Shipping should be included in all Vault orders. I'm looking into this now and will get back to you.
Running into the same issue. I just emailed support.

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#228 Post by Luca Giupponi »

Anyone know what's up with the Proof Loyalty website? Everything shows as sold out and I get a strange "member undefined" error message. This has been going on for a couple of days.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#229 Post by J. Rock »

Luca Giupponi wrote: October 29th, 2021, 6:34 am Anyone know what's up with the Proof Loyalty website? Everything shows as sold out and I get a strange "member undefined" error message. This has been going on for a couple of days.
I don't know, but I placed an order on Oct. 5 and have yet to receive the wine or even a shipping notification despite several days of cool weather. And, this is after already paying $40/bottle (or the points equivalent) shipping. I emailed Proof Loyalty on the 25th and have not received a response. Somewhat concerning.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#230 Post by Luca Giupponi »

J. Rock wrote: October 31st, 2021, 6:51 pm
Luca Giupponi wrote: October 29th, 2021, 6:34 am Anyone know what's up with the Proof Loyalty website? Everything shows as sold out and I get a strange "member undefined" error message. This has been going on for a couple of days.
I don't know, but I placed an order on Oct. 5 and have yet to receive the wine or even a shipping notification despite several days of cool weather. And, this is after already paying $40/bottle (or the points equivalent) shipping. I emailed Proof Loyalty on the 25th and have not received a response. Somewhat concerning.
Yikes. Sorry to hear that. I’ve also not heard back from my last inquiry from several days ago.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#231 Post by CBarnesPL »

HI Luca & everyone- We were doing an upgrade to the site and we've encountered some problems, resulting in our sites crashing. We're working on it now. I'll post back here when we get things sorted.

Regarding shipping delays: this is frustrating. Our collector partner, who is providing access to these reserve wines, has been slow to ship. I expect all orders to ship early this week (by tomorrow, Tuesday), but that's still two weeks later than I had planned/anticipated. I sincerely apologize. I take this very seriously and am working on fulfilment terms with my provider to avoid this in the future.

Feel free to contact me directly if you want to vent or discuss any items.

Regards,

Chris Barnes
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415.297.0084

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#232 Post by Luca Giupponi »

CBarnesPL wrote: November 1st, 2021, 10:23 am
Regarding shipping delays: this is frustrating. Our collector partner, who is providing access to these reserve wines, has been slow to ship. I expect all orders to ship early this week (by tomorrow, Tuesday), but that's still two weeks later than I had planned/anticipated. I sincerely apologize. I take this very seriously and am working on fulfilment terms with my provider to avoid this in the future.
Chris, any updates on the shipping charges? I am still seeing $40 to ship a bottle. Given the weather, it's probably safe to say overnight is not a requirement anymore.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#233 Post by Brian Tuite »

Man, I sure wish these guys could get their act together when comes to payment posting, balances and open to buy. My acct is paid in full but I run out of open to buy after $700 in purchases. The acct online shows paid and no balance but the open to buy doesn’t kick in for a week.

I get 5x points from AMEX so no big deal but I like using this card for all my wine/food purchases. Makes it easy ti keep track of things.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#234 Post by D@ve D y r 0 f f »

I want to give GR a pat on the back. When the new edition of the Jasper Morris Burgundy tome was announced a few months ago, I e-mailed Matthew (having his e-mail because of all his participation here since last BD) and asked them to offer it in the points store. They have followed up with me a couple of times letting me know they are working on it and just e-mailed me again today letting me know it's there in the store. So I have my copy ordered and if it's something you want to get yourself for Christmas, it's there - go get it!

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#235 Post by J. Rock »

Brian Tuite wrote: November 17th, 2021, 11:43 am Man, I sure wish these guys could get their act together when comes to payment posting, balances and open to buy. My acct is paid in full but I run out of open to buy after $700 in purchases. The acct online shows paid and no balance but the open to buy doesn’t kick in for a week.

I get 5x points from AMEX so no big deal but I like using this card for all my wine/food purchases. Makes it easy ti keep track of things.
I agree. I've had about $6,000 in purchases (almost all at the vet :-() denied in the last two weeks even though I tried to pay off the balance to get more available credit. I tried calling to see if I can get my credit increased (it's very low compared to other cards for some reason), but I was on hold for a long time and had to hang up before someone answered. I was hoping that if I have to spend $20k on spinal surgery for my dog, I could at least get a nice bottle of wine out of it, but I think I'll have to put it on my Amex. It's not a huge problem for me at all, but I can't have this be my only card with such a small amount of credit and decent delay between me making a payment and credit becoming available again. I'd be spending much more on the card if this problem didn't exist.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#236 Post by Brian Tuite »

J. Rock wrote: November 18th, 2021, 5:26 pm
Brian Tuite wrote: November 17th, 2021, 11:43 am Man, I sure wish these guys could get their act together when comes to payment posting, balances and open to buy. My acct is paid in full but I run out of open to buy after $700 in purchases. The acct online shows paid and no balance but the open to buy doesn’t kick in for a week.

I get 5x points from AMEX so no big deal but I like using this card for all my wine/food purchases. Makes it easy ti keep track of things.
I agree. I've had about $6,000 in purchases (almost all at the vet :-() denied in the last two weeks even though I tried to pay off the balance to get more available credit. I tried calling to see if I can get my credit increased (it's very low compared to other cards for some reason), but I was on hold for a long time and had to hang up before someone answered. I was hoping that if I have to spend $20k on spinal surgery for my dog, I could at least get a nice bottle of wine out of it, but I think I'll have to put it on my Amex. It's not a huge problem for me at all, but I can't have this be my only card with such a small amount of credit and decent delay between me making a payment and credit becoming available again. I'd be spending much more on the card if this problem didn't exist.
Exactly. My payment posted two days before the statement arrived in the mail and I still had no open to buy. Every other credit acct I have takes 24 hrs from payment date for funds to be available. Not a week.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#237 Post by Albert R »

Brian Tuite wrote: November 18th, 2021, 5:48 pm
J. Rock wrote: November 18th, 2021, 5:26 pm
Brian Tuite wrote: November 17th, 2021, 11:43 am Man, I sure wish these guys could get their act together when comes to payment posting, balances and open to buy. My acct is paid in full but I run out of open to buy after $700 in purchases. The acct online shows paid and no balance but the open to buy doesn’t kick in for a week.

I get 5x points from AMEX so no big deal but I like using this card for all my wine/food purchases. Makes it easy ti keep track of things.
I agree. I've had about $6,000 in purchases (almost all at the vet :-() denied in the last two weeks even though I tried to pay off the balance to get more available credit. I tried calling to see if I can get my credit increased (it's very low compared to other cards for some reason), but I was on hold for a long time and had to hang up before someone answered. I was hoping that if I have to spend $20k on spinal surgery for my dog, I could at least get a nice bottle of wine out of it, but I think I'll have to put it on my Amex. It's not a huge problem for me at all, but I can't have this be my only card with such a small amount of credit and decent delay between me making a payment and credit becoming available again. I'd be spending much more on the card if this problem didn't exist.
Exactly. My payment posted two days before the statement arrived in the mail and I still had no open to buy. Every other credit acct I have takes 24 hrs from payment date for funds to be available. Not a week.
+3. I probably won’t renew/pay the annual fee if this issue is not resolved. Extremely frustrating.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#238 Post by Dan Hammer »

I requested a new password yesterday. It's been 18 hours, and I'm still waiting to receive the mail.

What's going on??
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#239 Post by matthewgoldman »

Dan Hammer wrote: November 19th, 2021, 9:36 am I requested a new password yesterday. It's been 18 hours, and I'm still waiting to receive the mail.

What's going on??
Hi Dan - I responded to your private note. We are not aware of any issues with password reset delivery.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#240 Post by CBarnesPL »

Hi Dan- Chris Barnes here from ProofLoyalty. Looks like this is on our side. We're checking on it now. Apologies for the delay.

Regards,

Cbarnes

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#241 Post by Kedar Dubhashi »

The number on the back of the credit card (800-630-6056) no longer works. Are they still in business?

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#242 Post by matthewgoldman »

Kedar Dubhashi wrote: December 27th, 2021, 8:49 am The number on the back of the credit card (800-630-6056) no longer works. Are they still in business?
Hi Kedar-

We are in business! We're looking into what happened with this phone number. You can check your account at secure.grandreservecard.com or email us at hello@grandreservecard.com

Matthew
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#243 Post by Kedar Dubhashi »

matthewgoldman wrote: December 27th, 2021, 11:46 am
Kedar Dubhashi wrote: December 27th, 2021, 8:49 am The number on the back of the credit card (800-630-6056) no longer works. Are they still in business?
Hi Kedar-

We are in business! We're looking into what happened with this phone number. You can check your account at secure.grandreservecard.com or email us at hello@grandreservecard.com

Matthew
Hi Matthew,

I tried again today and the phone number still does not work. Is there a new number that I can call?

Thank you.

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#244 Post by matthewgoldman »

Hi Kedar - the number is not working only from certain carriers (e.g. T-Mobile). if you are able to try from another phone provider that should work. We continue to work on this issue or please email us at hello@grandreservecard.com
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#245 Post by Dan Hammer »

Cashing in my points on the website… let’s just say you folks need a web designer to modify the site and make it intuitive.

Example. I was able to order glasses without issue. When I tried to add wine, there is no way to link the two. Very frustrating.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#246 Post by EAScrog »

I plan to cash in my points as well. This started out promising, but I agree with Dan, we should be able to do it all in one place.

And not being able to call from a major carrier like T-Mobile is pretty tough; Google Fi also uses the T-Mobile system
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#247 Post by Siun O Connell »

(OT but i've never heard of a phone number you cannot reach from certain carriers - can someone point me to info?)

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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#248 Post by Jon H »

Matthew and Chris -- any update on when the pay for wine with points feature will be back up and running? I've been emailing without a response.
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#249 Post by Brian Tuite »

Any BDXIII promos in the works?
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Re: Grand Reserve World Mastercard - Earn up to 8x Points On BD12

#250 Post by Dan Hammer »

Jon H wrote: January 6th, 2022, 8:18 am Matthew and Chris -- any update on when the pay for wine with points feature will be back up and running? I've been emailing without a response.
I had issues ordering wine last week. As I suggested a few posts up, it's time for these people to get a new webmaster. I say this as a constructive criticism.

Dan
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