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Wine Cellarage in NY

Posted: August 27th, 2014, 5:31 pm
by Cindy W a n
What's your experience with them when placing multiple orders to build a case to ship?

I have placed 3 separate order since early summer with them with a total of 11 bottles. You guessed it, and I am trying to make another one to make a case. For each of the 3 different orders, they have been adding shipping costs to each order. I reached out their customer service asking for the shipping charges to be removed for now and only to apply when the actual shipping occurs. I got an wishy washy answer that they will refund me the difference at the time of shipping.

What have been your experience with WC in consolidated orders shipping out-of-state (NY)? Were you able to get the refund that they promised?

Wine Cellarage in NY

Posted: August 31st, 2014, 11:34 am
by patrick c albright
They should take care of you in the end.
Frustrating, however, that you need to wait to receive the refund.

That said, were they just not offering a free ground shipping "promotion"?

Wine Cellarage in NY

Posted: August 31st, 2014, 9:04 pm
by Cindy W a n
Thanks, Patrick.

I just placed my 12th bottle and yes, I think they finally made the change on the site and offer "$0, hold for shipping" option.

Wine Cellarage in NY

Posted: December 9th, 2015, 3:42 pm
by Don Echevarria
That's great news! I have had nothing but good experience with them.