F**k Spectrum Wine auctions

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jordan whitehead
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F**k Spectrum Wine auctions

#1 Post by jordan whitehead » December 12th, 2011, 12:22 pm

Haven't bought from them in almost 2 years as they royally screwed up the first time I bought at auction.

Well gave them another shot and they did it again. Won and paid for 2 lots. One of which is a very hard to come by wine that I have been looking for for close to 6 years. Was told the 13 bottles amongst the 2 lots would should this past week. I received the 3 bottle lot. The 10 bottle lot did not show. Box i received was marked 1 of 1. SO where is the other box? sent an email and left voicemail. Called again and finally spoke with someone. Was told that the lot was offered by mistake and should not have been in the auction. What the hell does that mean? I bid, won, and paid for the wine. Are they contractually obligated to sell me the wine? Regardless, it was apparently a mistake to try them again.
Last edited by jordan whitehead on December 12th, 2011, 12:40 pm, edited 2 times in total.
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Carl Jensen
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Re: F$%k SPectrum auctions

#2 Post by Carl Jensen » December 12th, 2011, 12:27 pm

They have some good deals, but I can't think of an online auction site that screws up even half as much as they do. I won a 6 bottle lot of Qupe magnums a few months back only to have them tell me after the auction closed that the lot 'didn't exist'. That, coupled with numerous errors in lot listings in EVERY auction and a wacky auction schedule that they never seem to follow makes me think they need a management shakeup.

Jordan, I'm not sure what they are legally obligated to do for you, but at the very least, I would call the owner/president and raise some serious hell.

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Re: F**k Spectrum auctions

#3 Post by Andrew Demaree » December 12th, 2011, 12:35 pm

Sorry to hear that, Jordan. I've considered bidding a few times but never did. Hearing your experience makes them a definite "pass" for the future.

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Re: F$%k SPectrum auctions

#4 Post by JKim » December 12th, 2011, 12:36 pm

Hmmm...that sucks. I hate poor CS. I've had decent, not great, interaction with them, but difficult to actually talk to someone. Ok, your poor repeat experience with Spectrum is enough for me to wash my hands of them. I don't really think they care about the US market anymore anyway. It appears they have embraced the Chinese market in a big way. Too bad cuz they're literally in my back yard.
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Re: F**k Spectrum auctions

#5 Post by David K o l i n » December 12th, 2011, 12:36 pm

I though you were talking about sales of the radio bank by the FCC.

http://en.wikipedia.org/wiki/Spectrum_auction

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Re: F**k Spectrum Wine auctions

#6 Post by jordan whitehead » December 12th, 2011, 1:03 pm

not saying that this is what happened in this particular situation, but what prevents them from doing this if and when they are not happy with what an item sold for?

In 10 years of buying at auction, I have never had this happen before from the 10 or so auction houses I have bought from
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Re: F**k Spectrum Wine auctions

#7 Post by Jay Miller » December 12th, 2011, 1:52 pm

I only just started bidding with them in the last 2 internet auctions. No problems to date but that certainly seems like a warning sign.

They do seem disorganized, though most recently in my favor. They undercharged me for shipping but after they noticed it said they would honor the lower price. So no complaints about customer service there.
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Re: F**k Spectrum Wine auctions

#8 Post by Victor Hong » December 12th, 2011, 2:20 pm

Winebid has always provided me with excellent customer service.
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Re: F**k Spectrum Wine auctions

#9 Post by Andy Steinman » December 12th, 2011, 2:23 pm

Dealt with Spectrum once and it was a poor experience....5 phone calls to get a auction lot shipped.....

The site can be really clunky too.
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Re: F**k Spectrum Wine auctions

#10 Post by ryancurry » December 12th, 2011, 2:56 pm

Jordan, didn't you also have a falling out with wine bid and get banned? Seems like you have some pretty bad luck.

Spectrum has experienced some growing pains, but I have had very good luck with the wines I have purchased at their auction. I'd be happy if there was a boycott so I can continue to get great deals. Any issues that I have had were addressed promptly.






Disclaimer: I do photo work for spectrum.
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Re: F**k Spectrum Wine auctions

#11 Post by jordan whitehead » December 12th, 2011, 3:01 pm

ryancurry wrote:Jordan, didn't you also have a falling out with wine bid and get banned? Seems like you have some pretty bad luck


Disclaimer: I do photo work for spectrum.
not sure where you came up with that one but I have never been banned from wine bid or any other auction house. and this is how rumors start.
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Re: F**k Spectrum Wine auctions

#12 Post by c fu » December 12th, 2011, 3:04 pm

Disclaimer: friends with Ryan and another guy who works there

Things have gone smoothly for everything I've bought, they even send one bottle lots to lockers for my pickup.
One negative was a selling experience. "sold" a bottle and it re appeared at the next auction and kept re appearing till they sold it for a higher price. Not entirely happy with that (knew it was mine, not too many 1929 chateau de la tour clos v's floating in th market) as I would have just kept the bottle. I did get ok money for the money but almost 40% of what they ultimately got. My fault for not complaining , now it's a bit late haha.
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Re: F**k Spectrum Wine auctions

#13 Post by ryancurry » December 12th, 2011, 3:09 pm

My apologies. I think it was Justin bonner thatbi was thinking of. I always get you guys mixed up.
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Re: F**k Spectrum Wine auctions

#14 Post by Chris Buddress » December 12th, 2011, 3:21 pm

For what it's worth, I've been both a buyer and seller with Spectrum and I've never had an issue on either end. Any time I have needed to contact them, they respond quickly, whether it's someone on their warehouse staff, someone in accounting, or someone in their sales/bidding dept. I've used email as the primary means of communication almost every time, so perhaps that is a more expeditious way to get in touch than through a phone call.
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Re: F**k Spectrum Wine auctions

#15 Post by Mel Hill » December 12th, 2011, 3:40 pm

jordan whitehead wrote:
ryancurry wrote:Jordan, didn't you also have a falling out with wine bid and get banned? Seems like you have some pretty bad luck


Disclaimer: I do photo work for spectrum.
not sure where you came up with that one but I have never been banned from wine bid or any other auction house. and this is how rumors start.

I heard that Ryan drank your 10 bottles.... [stirthepothal.gif]
and all his photos were out of focus...

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Re: F**k Spectrum Wine auctions

#16 Post by Ken V » December 12th, 2011, 4:01 pm

ryancurry wrote:Disclaimer: I do photo work for spectrum.
Why are so many of their photos purple? [scratch.gif]
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Re: F**k Spectrum Wine auctions

#17 Post by WarrenLoui » December 12th, 2011, 4:27 pm

've bought from them twice without a problem--each time, i had some questions and they were answered promptly (first time i decided to pick up the case i'd purchased because i was concerned about shipping temperatures, and was able to do that, although i had a little trouble finding the warehouse door, second time i wanted to confirm shipping window and wanted another copy of the catalog).
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Re: F**k Spectrum Wine auctions

#18 Post by Chris Seiber » December 12th, 2011, 4:38 pm

Victor Hong wrote:Winebid has always provided me with excellent customer service.
Ditto. I've won many hundreds of winebid auctions, and I have yet to have any complaint. One time, I got some white Burg where the vintage was mislabeled by one year, and they took it back with no hassle, and I think that was the only thing wrong that ever happened with them.

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Re: F**k Spectrum Wine auctions

#19 Post by Michae1 P0wers » December 12th, 2011, 5:44 pm

jordan whitehead wrote:Haven't bought from them in almost 2 years as they royally screwed up the first time I bought at auction.

Well gave them another shot and they did it again. Won and paid for 2 lots. One of which is a very hard to come by wine that I have been looking for for close to 6 years. Was told the 13 bottles amongst the 2 lots would should this past week. I received the 3 bottle lot. The 10 bottle lot did not show. Box i received was marked 1 of 1. SO where is the other box? sent an email and left voicemail. Called again and finally spoke with someone. Was told that the lot was offered by mistake and should not have been in the auction. What the hell does that mean? I bid, won, and paid for the wine. Are they contractually obligated to sell me the wine? Regardless, it was apparently a mistake to try them again.

I think that they are contractually obligated to sell the wine to you. They would have the option to find the wine or cover the difference in what you paid and what it would cost to get the wine elsewhere. Hard to imagine the recovery would be worth the effort.

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Re: F**k Spectrum Wine auctions

#20 Post by Gkapoor » December 12th, 2011, 6:32 pm

Sorry to hear about your experience, I probably would react the same way you have.

I have bought multiples times from Spectrum without any issues and very good customer service. One time they fully refunded a case because it was not described properly in the catalog, which can be very subjective but they did not question my opinion.
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Re: F**k Spectrum Wine auctions

#21 Post by David_T » December 12th, 2011, 6:43 pm

Michael Powers wrote:
jordan whitehead wrote:Haven't bought from them in almost 2 years as they royally screwed up the first time I bought at auction.

Well gave them another shot and they did it again. Won and paid for 2 lots. One of which is a very hard to come by wine that I have been looking for for close to 6 years. Was told the 13 bottles amongst the 2 lots would should this past week. I received the 3 bottle lot. The 10 bottle lot did not show. Box i received was marked 1 of 1. SO where is the other box? sent an email and left voicemail. Called again and finally spoke with someone. Was told that the lot was offered by mistake and should not have been in the auction. What the hell does that mean? I bid, won, and paid for the wine. Are they contractually obligated to sell me the wine? Regardless, it was apparently a mistake to try them again.

I think that they are contractually obligated to sell the wine to you. They would have the option to find the wine or cover the difference in what you paid and what it would cost to get the wine elsewhere. Hard to imagine the recovery would be worth the effort.
Their terms & conditions are a bit murky here. I'm not a lawyer to discuss the legal details, but on the one hand they state

"Auctioneer reserves the right to withdraw any lot at any time, even after the hammer has fallen, until the Bidder has taken physical possession of the lot."

Contrast that with

"on the fall of the Auctioneer’s hammer, title to the offered lot will pass to the highest Bidder"

As a third caveat:

"Once the hammer has fallen and the Auctioneer has announced the winning Bidder, the Bidder is unconditionally bound to pay for the lot"

So the title is yours, you're unconditionally bound to pay for it, yet they can withdraw it at any time, even if it's yours and you've paid but not taken posession?? [scratch.gif]
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Re: F**k Spectrum Wine auctions

#22 Post by andy velebil » December 12th, 2011, 7:06 pm

I've generally had very good luck with Spectrum. However, on two occasions I've won a lot and they delivered the wrong wine (completely wrong wine and vintage). When I've called them to return the error and get the wine I won, they've told me both times they made a mistake and don't have the wine I won. That seemed odd to me as how do you list a completely different wine that what you have. I could understand a vintage error (typo, hard to read old label, etc), but how do you mistake a 1970 Dow's for a 1963 Quinta do Noval? [scratch.gif]

I've only had one other bottle to return due to being in a condition not as described, but this is no different than any other auction house I've dealt with so no biggie there.

That said, every time I've dealt with them they have been very responsive and took care of the issue (refund, or I still kept the wrong lot as it ended up being something I liked and was at a good price). This good customer service is why I still bid there as it makes up for the odd error.
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Re: F**k Spectrum Wine auctions

#23 Post by AAgrawal » December 12th, 2011, 8:03 pm

David_T wrote:
Michael Powers wrote:
jordan whitehead wrote:Haven't bought from them in almost 2 years as they royally screwed up the first time I bought at auction.

Well gave them another shot and they did it again. Won and paid for 2 lots. One of which is a very hard to come by wine that I have been looking for for close to 6 years. Was told the 13 bottles amongst the 2 lots would should this past week. I received the 3 bottle lot. The 10 bottle lot did not show. Box i received was marked 1 of 1. SO where is the other box? sent an email and left voicemail. Called again and finally spoke with someone. Was told that the lot was offered by mistake and should not have been in the auction. What the hell does that mean? I bid, won, and paid for the wine. Are they contractually obligated to sell me the wine? Regardless, it was apparently a mistake to try them again.

I think that they are contractually obligated to sell the wine to you. They would have the option to find the wine or cover the difference in what you paid and what it would cost to get the wine elsewhere. Hard to imagine the recovery would be worth the effort.
Their terms & conditions are a bit murky here. I'm not a lawyer to discuss the legal details, but on the one hand they state

"Auctioneer reserves the right to withdraw any lot at any time, even after the hammer has fallen, until the Bidder has taken physical possession of the lot."

Contrast that with

"on the fall of the Auctioneer’s hammer, title to the offered lot will pass to the highest Bidder"

As a third caveat:

"Once the hammer has fallen and the Auctioneer has announced the winning Bidder, the Bidder is unconditionally bound to pay for the lot"

So the title is yours, you're unconditionally bound to pay for it, yet they can withdraw it at any time, even if it's yours and you've paid but not taken posession?? [scratch.gif]
I would absolutely love to hear a legal perspective on this. It's fascinating.
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Re: F**k Spectrum Wine auctions

#24 Post by J Wei » December 12th, 2011, 9:42 pm

Spectrum is very local to me . . . free delivery. With that said, only bid and won 1 auction, pair of 1999 Bouchard Montrachets. Lot's of people mentioned they can't get a hold of people on the phone, but I've always gotten through . . . think I talked to a gal named Lauren? (could be wrong on the name) Anyways, not jumping for joy on Spectrum as they do indeed cater to the HK audience far more than here, but not complaining either.
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Re: F**k Spectrum Wine auctions

#25 Post by J a y C a i n » December 13th, 2011, 11:48 am

I've got a buddy who work there. too. I've never bought form them. Nonetheless, I emailed a link to this thread to him.

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Re: F**k Spectrum Wine auctions

#26 Post by T. Altmayer » December 13th, 2011, 11:51 am

Funny, a couple of years ago, I sent off a list of wines to them and WineBid to get estimates. Two emails and no response from them, so off they went to WineBid. I have been using Heritage for both buying and selling lately and both experiences have gone very smoothly.
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Re: F**k Spectrum Wine auctions

#27 Post by jordan whitehead » December 13th, 2011, 11:55 am

will update if and when this is resolved

the issue 2 years ago was one, the auction starting a few hours late (after midnight local time) and moving in slow motion. Second, I had won a lot but they decided about 20 lots later to reopen the lot. Was outbid by someone in HK
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