Winebid Shipping

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J. Migone
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Winebid Shipping

#1 Post by J. Migone » October 15th, 2020, 3:19 am

One of the cases that I had with Winebid indicates it shipped from Palmetto Florida. Is that normal? It was in transit all day yesterday in high 80 degree weather and it's coming to DC all the way from Florida. The weather is less than optimal to ship from there right now. However, prior to shipping it indicated was that it was coming from NY. I would not have shipped any of that wine if I knew it shipped from FLORIDA.

My other case shipped from NY which was what I was expecting and got here just fine. They sent me a notice that both cases where shipped last week. The first case from NY got here yesterday, the other just left Palmetto yesterday.
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Re: Winebid Shipping

#2 Post by MikeL238 » October 15th, 2020, 6:41 am

I thought all Winebid wines were shipped from their warehouse in Napa??
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Re: Winebid Shipping

#3 Post by HoosJustinG » October 15th, 2020, 6:51 am

Winebid ships on temperature controlled trucks to a regional distribution center and then ships common carrier from there. I’m surprised that your regional distribution center for DC was Florida. Like your other case, when I’ve had wine shipped from Winebid to Domaine DC, it goes from Napa to Albany on temperature controlled trucks then Albany to DC with UPS.

Your wine from Florida is /probably/ fine in that it probably started its journey at ~55 degrees from the refrigerated truck, and if it’s a full case, there’s some thermal mass there which should help it from ever getting too warm on just a couple day’s trip. Even in most parts of FL/GA, it’s getting down to the 40’s and 50’s at night which also helps. Still, I’d be a little peeved.

Editing to add: This is when you select “temperature controlled ground shipping” from them. If you select traditional overnight/2-day air shipping via common carrier, it will come from Napa. They do not use FedEx Cold Chain for their temp controlled ground. I have no idea if this method is cheaper or not, but I definitely prefer FedEx’s option as it goes overnight air from a temperature controlled distro center (so if a flight is canceled, for instance, it stays temp controlled) and then goes out for overnight AM delivery to me. With WineBid’s service, once a package is tendered to UPS Ground, they lose all control of temperature control — and in this case, like you say, it can end up going ground through Florida.
Last edited by HoosJustinG on October 15th, 2020, 8:43 am, edited 1 time in total.
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Re: Winebid Shipping

#4 Post by Scott Jameson » October 15th, 2020, 8:20 am

What did Winebid say when you asked them ?

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Re: Winebid Shipping

#5 Post by Br1an Th0rne » October 15th, 2020, 8:24 am

J. Migone wrote:
October 15th, 2020, 3:19 am
One of the cases that I had with Winebid indicates it shipped from Palmetto Florida. Is that normal? It was in transit all day yesterday in high 80 degree weather and it's coming to DC all the way from Florida. The weather is less than optimal to ship from there right now. However, prior to shipping it indicated was that it was coming from NY. I would not have shipped any of that wine if I knew it shipped from FLORIDA.

My other case shipped from NY which was what I was expecting and got here just fine. They sent me a notice that both cases where shipped last week. The first case from NY got here yesterday, the other just left Palmetto yesterday.
Was this winebid.com or wine.com? I've never know winebid to ship from Florida, or NY for that matter...

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Re: Winebid Shipping

#6 Post by Marcu$ Stanley » October 15th, 2020, 8:30 am

Retailers should be checking temps along the route, particularly the ground route. I would reach out to ask about it. Russ Mann is quite responsive and also sometimes posts here.

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Re: Winebid Shipping

#7 Post by J. Migone » October 15th, 2020, 10:49 am

This was winebid. I asked for temperature controlled. The last shipment and other shipments come from NY. They said that one of the boxes got septated.

I'm peeved because these are older bottles and it's been running around FL in the middle of day with 80+ degrees (per the shipping info). I'm not sure if those bottles are in temp control wine going around FL, because temp control is only to the HUB.

It kinda sucks that as a consumer your have to deal with this.... But also, if they did everything they could.... What recourse is there... that's fair?
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Re: Winebid Shipping

#8 Post by Wes Barton » October 15th, 2020, 2:34 pm

J. Migone wrote:
October 15th, 2020, 10:49 am
This was winebid. I asked for temperature controlled. The last shipment and other shipments come from NY. They said that one of the boxes got septated.

I'm peeved because these are older bottles and it's been running around FL in the middle of day with 80+ degrees (per the shipping info). I'm not sure if those bottles are in temp control wine going around FL, because temp control is only to the HUB.

It kinda sucks that as a consumer your have to deal with this.... But also, if they did everything they could.... What recourse is there... that's fair?
Sounds like that's a UPS screw up that it somehow got separated, went to the wrong hub and so forth. So, it went with the mass of packages it was wrongly massed with to a region of Florida for local delivery. Presumably, it was still temperature protected along with all the other temperature stuff it was grouped with all the way to the wrong local distribution center. That's where the should discover or be able to address the mistake, which would be sending it back to the FL hub still temperature protected, then to Albany and then you. Wine isn't the only (or most) temperature sensitive product that gets shipped. Mistakes happen. Best case is this only cost time and stress. I think that's most likely.
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Re: Winebid Shipping

#9 Post by J. Migone » October 15th, 2020, 3:49 pm

I communicated the issue and so far the customer service representative has been great. It's good to know that dinner companies still care.
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Re: Winebid Shipping

#10 Post by Robert.A.Jr. » October 15th, 2020, 4:17 pm

J. Migone wrote:
October 15th, 2020, 10:49 am
This was winebid. I asked for temperature controlled. The last shipment and other shipments come from NY. They said that one of the boxes got septated.

I'm peeved because these are older bottles and it's been running around FL in the middle of day with 80+ degrees (per the shipping info). I'm not sure if those bottles are in temp control wine going around FL, because temp control is only to the HUB.

It kinda sucks that as a consumer your have to deal with this.... But also, if they did everything they could.... What recourse is there... that's fair?

I live in FL, no way would I have shipped right now. Still too warm. Did you ask for it to be shipped now?

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Re: Winebid Shipping

#11 Post by Rich Brown » October 15th, 2020, 4:21 pm

J. Migone wrote:
October 15th, 2020, 3:49 pm
I communicated the issue and so far the customer service representative has been great. It's good to know that dinner companies still care.
Winebid customer service is absolutley top-notch. No doubt they'll work with you to get everything figured out.

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Re: Winebid Shipping

#12 Post by J. Migone » October 15th, 2020, 4:25 pm

Robert, I asked for two cases to be shipped to DC/MD area from California temperature controlled. The weather at both locations has been great. The first case got here nice and cold from the NY HUB. The other for some reason for sent to the FL HUB, which is not normal. We will wait and see how the wines arrive. They themselves are trying to figure out what in the world happened. They were very helpful in what I need to do to help them file a claim on my behalf of the wines are cooked.
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Re: Winebid Shipping

#13 Post by MikeL238 » October 15th, 2020, 5:05 pm

My understanding is Winebid uses Vingo for temperature controlled ground shipping. Something must have happened between Vingo and UPS. Hard to imagine them using a FL hub when the destination is DC. Hopefully they get to the bottom of this. I also have something being shipped temperature controlled from them to NY. Fingers crossed it doesn't go to FL.
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Re: Winebid Shipping

#14 Post by RMann » October 16th, 2020, 6:15 pm

Hi all, sorry I am late to the thread, we've actually been busy launching a new shipping functionality on our site that gives you more control and more options than ever. J. Migone, appreciate your kind comments on our customer service team and your patience, I know they are working hard on your issue. Thanks everyone else for your comments, especially HoosJustin, Brian, Wes and Rich for the good explanations.

To sum up:
* We only ship wines from our warehouse in Napa. We have no other warehouses.
* We use a variety of carriers including FedEx, VinGo and others, to help you arrange shipping to yourself. As a reminder and as stated in our T&C, you are legally shipping to yourself, and WineBid is simply helping you arrange it. We attempt to negotiate the best rates and offer the most options (ground, 2day, temp controlled, etc) on your behalf. Shipping is certainly not a moneymaker for us! If you have your own accounts or preferred carriers, customer service will gladly help you arrange for pickups at our warehouse by your preferred carrier on your account directly.
* We do our best to monitor the temperature in Napa (the new functionality has an alert and will not let you ship if it's too hot, or you have to manually override). You are responsible for monitoring the temperature at your destination. Unfortunately, we do not have any control over how any of the carriers route their trucks across the country, and some carriers/groups go from private carrier to common carrier at certain stops along the way or last mile delivery. Not all routes are temperature controlled the entire way. If you have any questions, please call/email/chat customer service.
* The smaller/local players do not have the tracking systems that FedEx and UPS do, and even FedEx and UPS have issues. Believe me, the WineBid customer service team deals with all of them all the time, and feels your pain. Our team really truly cares about you and your wines, and gets as frustrated as you do (or more) when they can't get answers.

I'm really sorry the carriers we work with let you down, and the team will do their best to sort it out and make it right. Our customer service team is available 8-5 PST M-F by phone, email or the chat button on our site and in the mobile app, and they try and pick up the phone very quickly.

We invite everyone to check out the new WineBid shipping and storage functionality and let us know what you think. Some of the highlights include:

* Sort and select any wines to ship by price, date purchased, free storage expiration, etc.
* See/sort/search all your purchase and shipment history.
* Schedule the day and time you'd like to get curbside pickup at our warehouse, or the day you'd like your wines to go out, and method, with weather permitting/regardless of weather settings.
* Maintain an address book and select and schedule mixed packages for each address.
* Edit/cancel any scheduled shipment that has not yet departed the warehouse.
* Check your free and paid storage projections for which wines have free storage expiring.

IMPORTANT NOTES:
* It's a little warm in Napa right now (90s+) so the system may not let you ship for the next few days and you may want to double check it yourself.
* We really can't control for "user error," or if you select/schedule something and regret it later. We are of course logging all the selections and inputs made, but if you make a mistake and the wines go out, that's really hard for us to fix. Customer service is always happy to take a phone call/email/chat to help set it up for you, but we hope this gives you even more control and flexibility in shipping your wines to yourself.

This is version 1, we'll be working to improve it with more features and control going forward. Feel free to email me at rmann@winebid.com or service@winebid.com with thoughts and suggestions.

Happy bidding, tasting and sharing, and everyone stay safe out there. Cheers!
Russ Mann, CEO WineBid

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Re: Winebid Shipping

#15 Post by Mike C. » October 16th, 2020, 6:21 pm

RMann wrote:
October 16th, 2020, 6:15 pm
We invite everyone to check out the new WineBid shipping and storage functionality and let us know what you think. Some of the highlights include:

* Sort and select any wines to ship by price, date purchased, free storage expiration, etc.
This is fantastic and I’ve used it already—saves me the trouble of having to email CS. Win-win!
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Re: Winebid Shipping

#16 Post by Cris Whetstone » October 16th, 2020, 7:14 pm

Robert.A.Jr. wrote:
October 15th, 2020, 4:17 pm
J. Migone wrote:
October 15th, 2020, 10:49 am
This was winebid. I asked for temperature controlled. The last shipment and other shipments come from NY. They said that one of the boxes got septated.

I'm peeved because these are older bottles and it's been running around FL in the middle of day with 80+ degrees (per the shipping info). I'm not sure if those bottles are in temp control wine going around FL, because temp control is only to the HUB.

It kinda sucks that as a consumer your have to deal with this.... But also, if they did everything they could.... What recourse is there... that's fair?

I live in FL, no way would I have shipped right now. Still too warm. Did you ask for it to be shipped now?
I almost commented about just this last night. You are taking a lot of chances shipping wine right now. The service of the shipper in question has nothing to do with it. Once it leaves their hands many things can happen. Best to reduce the chance for problems by shipping when weather is favorable at all points along the route. Especially if going across the country.

-----

I recently was on a road trip and did an in person pickup at WineBid to skip some shipping. I was able to schedule time of day on either Tues or Fri. The guy out front servicing pickups was eager to help and got me my wine even though I was early without me having to ask. All contactless. Great service.
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Re: Winebid Shipping

#17 Post by MikeL238 » October 16th, 2020, 7:37 pm

Cris Whetstone wrote:
October 16th, 2020, 7:14 pm
Robert.A.Jr. wrote:
October 15th, 2020, 4:17 pm
J. Migone wrote:
October 15th, 2020, 10:49 am
This was winebid. I asked for temperature controlled. The last shipment and other shipments come from NY. They said that one of the boxes got septated.

I'm peeved because these are older bottles and it's been running around FL in the middle of day with 80+ degrees (per the shipping info). I'm not sure if those bottles are in temp control wine going around FL, because temp control is only to the HUB.

It kinda sucks that as a consumer your have to deal with this.... But also, if they did everything they could.... What recourse is there... that's fair?

I live in FL, no way would I have shipped right now. Still too warm. Did you ask for it to be shipped now?
I almost commented about just this last night. You are taking a lot of chances shipping wine right now. The service of the shipper in question has nothing to do with it. Once it leaves their hands many things can happen. Best to reduce the chance for problems by shipping when weather is favorable at all points along the route. Especially if going across the country.

-----

I recently was on a road trip and did an in person pickup at WineBid to skip some shipping. I was able to schedule time of day on either Tues or Fri. The guy out front servicing pickups was eager to help and got me my wine even though I was early without me having to ask. All contactless. Great service.
While regular ground shipping may not be safe, I would think temperature controlled shipping to the north east should be safe. If wines are transported in a refrigerated vehicle all the way to NY, which I believe was supposed to be in this case, no reason not to ship.
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Re: Winebid Shipping

#18 Post by jordan jacobs » October 16th, 2020, 9:07 pm

Winebid is pretty terrific with their customer service.

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Re: Winebid Shipping

#19 Post by lleichtman » October 16th, 2020, 9:10 pm

The response from Winebid was great. Good company to deal with.
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Re: Winebid Shipping

#20 Post by J. Migone » October 17th, 2020, 2:56 pm

RMann, I am 💯 happy with the way that the customer service team handled this. They went above and beyond. It's nice to to know that companies still care. This was by no way your guys fault, but the team handled it amazing. Great communication all around.
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Re: Winebid Shipping

#21 Post by Arv R » October 17th, 2020, 5:05 pm

I'd also like to shoutout to how nice the occasional Saturday pickup option is.

I realize there may be issues with offering it on a more predictable calendar basis, but if it could be offered twice a year on dates that might make sense for your staff (and visitors) its a wonderful amenity. It goads us into visiting the region for a mini getaway...and gets me to bid on non 750ml sized bottlings which particularly benefit (shipping economics wise) from being picked up in person. I always see the same gentleman at the front desk whenever I have made a pickup and he's gracious & accurate.

Maybe this only really makes sense for customers within a 300mi range or so, but that's still a big population, and there may be people who might schedule mega pickup trips for their mailing list and other 'destination wine retail' (Benchmark, K&L, etc.) that are broadly in the area.
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Re: Winebid Shipping

#22 Post by RMann » October 19th, 2020, 9:46 am

Thanks everyone for your feedback. Our 3 person customer service team will really appreciate these notes. We'll look into doing more Saturday pickup options- that's a great suggestion. @J Migone glad we worked it out, thanks for the kind comments. Everyone, watch those temps in Napa and at your destination, and estimated points along the way when you are scheduling your own shipping with the new features (Feel free to send me feedback privately on it as well!) If you want more info, emaill or chat customer service, they can give you an idea of the routes the carriers normally take, but that's no guarantee and we have no input or control. Happy tasting and sharing your experience!
Russ Mann, CEO WineBid

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Re: Winebid Shipping

#23 Post by M. Meer » October 21st, 2020, 10:25 am

LMAO, not wine, thankfully. It's been more places then I have in the past 3 years and still going.

in transit
Oct 21
12:23 PM
In Transit SOMERSET TWP, PA
Oct 20
11:20 PM
In Transit VANDALIA, IL
Oct 20
11:19 AM
In Transit HYDRO, OK
Oct 19
10:13 PM
In Transit GALLUP, NM
Oct 19
9:03 AM
Departed FedEx Location BLOOMINGTON, CA
Oct 17
9:49 PM
Arrived At FedEx Location BLOOMINGTON, CA
Oct 15
8:17 AM
In Transit TEXOLA, OK
Oct 14
7:52 PM
In Transit MASON, TN
Oct 14
8:18 AM
Departed FedEx Location KERNERSVILLE, NC
Oct 14
3:53 AM
Arrived At FedEx Location KERNERSVILLE, NC
Oct 13
8:33 PM
Left FedEx Origin Facility HAMPTON, VA
Oct 13
6:46 PM
Arrived At FedEx Location HAMPTON, VA
Oct 13
4:50 PM
Picked Up HAMPTON, VA
Mar.kus

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Re: Winebid Shipping

#24 Post by MikeL238 » October 22nd, 2020, 7:10 am

I just received my shipment from Winebid that was shipped via temperature control ground. It was sent from Napa, UPS got it in upstate NY and delivered it to me in NYC. Definitely seems like a box ending up in FL was a mistake by either Vingo or UPS.
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Re: Winebid Shipping

#25 Post by Brian Crabtree » October 26th, 2020, 9:58 am

I got a little more insight into the Florida connection. I was ready to have my wine shipped but the temps in Napa are still a little on the warm side to suit me, so I decided to use the temperature-controlled method. As I understand how that works, the temp-controlled trucks transport the wine to a terminal in my region where it is transferred to either UPS or FedEx ground. I live in Atlanta and the regional terminal for my region is in Bradenton, Florida where the high temp today is 91 and highs in the 80s for the next 9 days. It would take easily another couple of days to get my wine from subtropical South Florida up to me in Atlanta. The idea of temp-controlled shipping is great but if the wine is handed off in a hot area for days more of exposure to ambient temps, that last part defeats the purpose. Maybe it would be ok in the styrofoam shippers, maybe not. I'll just watch the weather in Napa and wait a while longer for safer temps and use the previous ground shipping method across to Atlanta.

It seems to me that the shipping window from Napa to where I live is gradually shrinking, year by year.
RMann wrote:
October 16th, 2020, 6:15 pm
Hi all, sorry I am late to the thread, we've actually been busy launching a new shipping functionality on our site that gives you more control and more options than ever. J. Migone, appreciate your kind comments on our customer service team and your patience, I know they are working hard on your issue. Thanks everyone else for your comments, especially HoosJustin, Brian, Wes and Rich for the good explanations.

To sum up:
* We only ship wines from our warehouse in Napa. We have no other warehouses.
* We use a variety of carriers including FedEx, VinGo and others, to help you arrange shipping to yourself. As a reminder and as stated in our T&C, you are legally shipping to yourself, and WineBid is simply helping you arrange it. We attempt to negotiate the best rates and offer the most options (ground, 2day, temp controlled, etc) on your behalf. Shipping is certainly not a moneymaker for us! If you have your own accounts or preferred carriers, customer service will gladly help you arrange for pickups at our warehouse by your preferred carrier on your account directly.
* We do our best to monitor the temperature in Napa (the new functionality has an alert and will not let you ship if it's too hot, or you have to manually override). You are responsible for monitoring the temperature at your destination. Unfortunately, we do not have any control over how any of the carriers route their trucks across the country, and some carriers/groups go from private carrier to common carrier at certain stops along the way or last mile delivery. Not all routes are temperature controlled the entire way. If you have any questions, please call/email/chat customer service.
* The smaller/local players do not have the tracking systems that FedEx and UPS do, and even FedEx and UPS have issues. Believe me, the WineBid customer service team deals with all of them all the time, and feels your pain. Our team really truly cares about you and your wines, and gets as frustrated as you do (or more) when they can't get answers.

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Re: Winebid Shipping

#26 Post by Jay Miller » October 26th, 2020, 10:22 am

I've been monitoring Napa weather for the last month checking when it looks like it will be in my comfort zone (anticipated highs below 70).

Things are warm out there.
Ripe fruit isn't necessarily a flaw.

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Re: Winebid Shipping

#27 Post by Jayson Cohen » October 27th, 2020, 8:30 am

I’ve also been monitoring temps. Winebid generously offers free storage for 6 months but unfortunately this year I am still waiting on a bottle bought in May after my spring shipment. Luckily this year it’s not a bigger issue, and I’d rather incur the (fair) storage cost that will start shortly than ship during warm weather.

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Re: Winebid Shipping

#28 Post by HoosJustinG » October 27th, 2020, 8:49 am

Brian Crabtree wrote:
October 26th, 2020, 9:58 am
I got a little more insight into the Florida connection. I was ready to have my wine shipped but the temps in Napa are still a little on the warm side to suit me, so I decided to use the temperature-controlled method. As I understand how that works, the temp-controlled trucks transport the wine to a terminal in my region where it is transferred to either UPS or FedEx ground. I live in Atlanta and the regional terminal for my region is in Bradenton, Florida where the high temp today is 91 and highs in the 80s for the next 9 days. It would take easily another couple of days to get my wine from subtropical South Florida up to me in Atlanta. The idea of temp-controlled shipping is great but if the wine is handed off in a hot area for days more of exposure to ambient temps, that last part defeats the purpose. Maybe it would be ok in the styrofoam shippers, maybe not. I'll just watch the weather in Napa and wait a while longer for safer temps and use the previous ground shipping method across to Atlanta.

It seems to me that the shipping window from Napa to where I live is gradually shrinking, year by year.
Atlanta itself is a FedEx Cold Chain hub. You could get temperature controlled wine all the way from Napa to the Atlanta hub and then onto a truck for pre-1030am delivery year round.
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