PSA K&L Wines Website is down

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scamhi
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PSA K&L Wines Website is down

#1 Post by scamhi » March 28th, 2020, 8:35 am

got a wine-searcher alert a wine I was looking for was there. The www.klwines.com has been down since yesterday
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Craig G
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Re: PSA K&L Wines Website is down

#2 Post by Craig G » March 28th, 2020, 8:38 am

Now I have to re-plan my weekend.
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Re: PSA K&L Wines Website is down

#3 Post by David B » March 28th, 2020, 9:00 am

Maybe I'll win my auction now [cheers.gif]
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Ed Steinway
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Re: PSA K&L Wines Website is down

#4 Post by Ed Steinway » March 28th, 2020, 9:01 am

Their stores have also been closed since the Shelter-in-place. Deliveries only.

Ed

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Alan Rath
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Re: PSA K&L Wines Website is down

#5 Post by Alan Rath » March 28th, 2020, 10:32 am

Forget all that biblical stuff, this is real sign that the end is nigh.
I'm just one lost soul, swimming in a fish bowl, year after year

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Peter Petersen
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Re: PSA K&L Wines Website is down

#6 Post by Peter Petersen » March 28th, 2020, 11:57 am

Yes, I noticed this yesterday, at least I have a VDLT shipment on the way to sustain me until next weekend.

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Re: PSA K&L Wines Website is down

#7 Post by Wes Barton » March 28th, 2020, 1:30 pm

David B wrote:
March 28th, 2020, 9:00 am
Maybe I'll win my auction now [cheers.gif]
They'll have to relist all those auction lots. One lot I was interested in yesterday and several today. Not sure if I had any winning bids, and not interested enough to drudge through emails to find out what won't really matter.
ITB - Useless lackey

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Larry Stein
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Re: PSA K&L Wines Website is down

#8 Post by Larry Stein » March 28th, 2020, 1:33 pm

I had one auction yesterday and have a couple for tomorrow.

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Robert.A.Jr.
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Re: PSA K&L Wines Website is down

#9 Post by Robert.A.Jr. » March 28th, 2020, 1:46 pm

Alan Rath wrote:
March 28th, 2020, 10:32 am
Forget all that biblical stuff, this is real sign that the end is nigh.
No way.

That’s Waffle House. Locusts come after the closings.

"@lf3rt was clearly raised in an outhouse in the Loire. . . ."

Kenny H (circa 2015)

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Re: PSA K&L Wines Website is down

#10 Post by Scott Jameson » March 28th, 2020, 1:51 pm

Robert.A.Jr. wrote:
March 28th, 2020, 1:46 pm
Alan Rath wrote:
March 28th, 2020, 10:32 am
Forget all that biblical stuff, this is real sign that the end is nigh.
No way.

That’s Waffle House. Locusts come after the closings.
Uh-oh ...

https://www.usatoday.com/story/money/20 ... 076705002/

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Alan Rath
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Re: PSA K&L Wines Website is down

#11 Post by Alan Rath » March 28th, 2020, 1:52 pm

Robert.A.Jr. wrote:
March 28th, 2020, 1:46 pm
Alan Rath wrote:
March 28th, 2020, 10:32 am
Forget all that biblical stuff, this is real sign that the end is nigh.
No way.

That’s Waffle House. Locusts come after the closings.
K&L has *never* closed, not even after the big earthquake of ‘89

I made that up
I'm just one lost soul, swimming in a fish bowl, year after year

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Re: PSA K&L Wines Website is down

#12 Post by Andrew Gold » April 1st, 2020, 8:31 am

It seems like K&L hasn't listed any new auction lots in several days... which is too bad as I feel like I'd enjoy the distraction of browsing this morning...

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Re: PSA K&L Wines Website is down

#13 Post by ehrlichdy » April 1st, 2020, 9:08 am

Maybe they will start auctioning off wines from their inventory. I suspect they do that from time to time anyhow.
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lleichtman
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Re: PSA K&L Wines Website is down

#14 Post by lleichtman » April 1st, 2020, 4:04 pm

Their site is up. I have been looking at auctions. Don't know if they are active.
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Peter Petersen
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Re: PSA K&L Wines Website is down

#15 Post by Peter Petersen » April 1st, 2020, 5:05 pm

I haven't received any of the usual emails from them, incl the Wednesday email about new auctions. Nor have they responded to an enquiry that was submitted before the site collapsed.

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Re: PSA K&L Wines Website is down

#16 Post by A G Aguirre » April 2nd, 2020, 1:51 am

They are way behind right now. Sent an inquiry about a local delivery order and got a generic response three days later. Also I won an auction during the outage (had forgotten about my bid) and I received all the reminders to pay the day payment was due! Kinda crazy...
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Re: PSA K&L Wines Website is down

#17 Post by Jason Petty » April 2nd, 2020, 6:38 pm

FYI - K&L got hit pretty bad by a recent malware attack, so their online functionality is limited at the moment.

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Re: PSA K&L Wines Website is down

#18 Post by AAgrawal » April 2nd, 2020, 6:52 pm

Jason Petty wrote:
April 2nd, 2020, 6:38 pm
FYI - K&L got hit pretty bad by a recent malware attack, so their online functionality is limited at the moment.
Apparently hackers haven't taken any time off. I hear there are still malware attacks on hospitals right now...
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Re: PSA K&L Wines Website is down

#19 Post by Yao C » April 2nd, 2020, 9:59 pm

AAgrawal wrote:
April 2nd, 2020, 6:52 pm
Jason Petty wrote:
April 2nd, 2020, 6:38 pm
FYI - K&L got hit pretty bad by a recent malware attack, so their online functionality is limited at the moment.
Apparently hackers haven't taken any time off. I hear there are still malware attacks on hospitals right now...
Fraud is way up these days. I had a few attempts made on the bank accounts of my company. The bank said fraudsters are counting on people being distracted right now, so be vigilant
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Re: PSA K&L Wines Website is down

#20 Post by Jeremy C » April 8th, 2020, 7:25 am

Does anyone know if they are answering phone lines these days? I’m wanting to get some wine shipped out but I don’t think you can schedule without speaking to a live person.
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Re: PSA K&L Wines Website is down

#21 Post by scamhi » April 8th, 2020, 7:43 am

I had a claim entered with them for a non-delivery of a shipment on 4/3 and haven't heard anything back
UPS left the package at my company's office door without an Adult signature which was required and we were mandated Covid closed.
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Re: PSA K&L Wines Website is down

#22 Post by J. Rock » April 8th, 2020, 9:54 am

Jeremy C wrote:
April 8th, 2020, 7:25 am
Does anyone know if they are answering phone lines these days? I’m wanting to get some wine shipped out but I don’t think you can schedule without speaking to a live person.
I've never called regarding shipping but I've been able to arrange shipping with every store I shop from over email. Also, I've arranged for a third party to pick up my wines at KL over email several times without any problem.
J o r d a n

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Re: PSA K&L Wines Website is down

#23 Post by scamhi » April 8th, 2020, 9:56 am

scamhi wrote:
April 8th, 2020, 7:43 am
I had a claim entered with them for a non-delivery of a shipment on 4/3 and haven't heard anything back
UPS left the package at my company's office door without an Adult signature which was required and we were mandated Covid closed.
Update: I called the general sales number and it was answered. They still have the wine I ordered in stock and they created a new order for me.
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Re: PSA K&L Wines Website is down

#24 Post by Jeremy C » April 8th, 2020, 10:23 am

scamhi wrote:
April 8th, 2020, 9:56 am
scamhi wrote:
April 8th, 2020, 7:43 am
I had a claim entered with them for a non-delivery of a shipment on 4/3 and haven't heard anything back
UPS left the package at my company's office door without an Adult signature which was required and we were mandated Covid closed.
Update: I called the general sales number and it was answered. They still have the wine I ordered in stock and they created a new order for me.
Cool. The few times I tried I had gotten the “We’re closed” message. I’ll try now.
Cuth.bert.son

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Re: PSA K&L Wines Website is down

#25 Post by Jeremy C » April 8th, 2020, 10:32 am

Got through. Such a bunch of nice people there.
Cuth.bert.son

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scamhi
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Re: PSA K&L Wines Website is down

#26 Post by scamhi » April 8th, 2020, 1:00 pm

Jeremy C wrote:
April 8th, 2020, 10:32 am
Got through. Such a bunch of nice people there.
I totally agree
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Re: PSA K&L Wines Website is down

#27 Post by Gabe Berk » April 8th, 2020, 1:19 pm

scamhi wrote:
April 8th, 2020, 7:43 am
I had a claim entered with them for a non-delivery of a shipment on 4/3 and haven't heard anything back
UPS left the package at my company's office door without an Adult signature which was required and we were mandated Covid closed.
On a related note, there has been more non-delivered wine and wine delivered to peoples work just sitting outside than ever before. Bummer is many people have to pay the return shipping cost when said shipping providers (UPS, FedEx, etc.) return the undelivered wine to the winery. Same shipping providers only have $100 of insurance for wine that just sat in the elements at peoples abandoned work and often won't pay the $100 claim if its damaged or flawed as a result . In the long run, the winery has to eat the cost to replace the wine and reship. Not the best time for wineries to take on yet another cost during this entire event... pileon

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Re: PSA K&L Wines Website is down

#28 Post by larry schaffer » April 8th, 2020, 1:46 pm

Gabe Berk wrote:
April 8th, 2020, 1:19 pm
scamhi wrote:
April 8th, 2020, 7:43 am
I had a claim entered with them for a non-delivery of a shipment on 4/3 and haven't heard anything back
UPS left the package at my company's office door without an Adult signature which was required and we were mandated Covid closed.
On a related note, there has been more non-delivered wine and wine delivered to peoples work just sitting outside than ever before. Bummer is many people have to pay the return shipping cost when said shipping providers (UPS, FedEx, etc.) return the undelivered wine to the winery. Same shipping providers only have $100 of insurance for wine that just sat in the elements at peoples abandoned work and often won't pay the $100 claim if its damaged or flawed as a result . In the long run, the winery has to eat the cost to replace the wine and reship. Not the best time for wineries to take on yet another cost during this entire event... pileon
Gabe,

Unfortunately, a lot of wineries were not 'thinking ahead' and simply fulfilled orders using the 'normal' address they usually use. I put up a FB post about this 3 weeks ago imploring wineries to NOT do this but instead confirm shipping addresses before doing any shipping. That's what I did starting March 15 or so . . .

Cheers
larry schaffer
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