Fedex Cold Chain shipping, worth it?

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YLee
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Fedex Cold Chain shipping, worth it?

#1 Post by YLee » August 10th, 2019, 2:18 am

Benchmark Wines is offering me Fedex cold chain shipping this month for the same price as ground shipping. I tried cold chain shipping once before and felt the wines didnt arrive cool/cold. I am not in a rush to receive the wines. Is it worth getting shipment of my wines now in August heat via cold chain shipment or should I just wait until Oct/Nov and ship via ground?

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Re: Fedex Cold Chain shipping, worth it?

#2 Post by James Todd » August 10th, 2019, 5:17 am

I had Fedex cold chain shipping done a few weeks ago and the driver said he can't believe people are shipping wine at this time of year. He said the cold chain was misleading and all they have is AC in the front cabin for the driver. The back and the warehouse do not have temperature control. Fortunately for me it only took the night to get here and arrived in the morning, Napa to Vegas.

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Re: Fedex Cold Chain shipping, worth it?

#3 Post by scamhi » August 10th, 2019, 5:27 am

wait, what's the rush?
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Re: Fedex Cold Chain shipping, worth it?

#4 Post by YLee » August 10th, 2019, 6:11 am

scamhi wrote:
August 10th, 2019, 5:27 am
wait, what's the rush?
No rush but if I can get the wines earlier to drink some that's a good thing. However and obviously, I want wine to shipped safely.

From the post above, seems I should avoid the cold chain shipment.
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Re: Fedex Cold Chain shipping, worth it?

#5 Post by Frank Drew » August 10th, 2019, 11:25 am

Interesting; I got an email from Benchmark on Aug. 1 saying that the weather in my area (Virginia) is ideal for shipping (August, in Virginia). No mention of Cold Chain, but I assume it was just a form email sent to all their customers with wines being held for shipping; Benchmark’s been very reliable so I’m not worried that they’d ship without my sayso.
Last edited by Frank Drew on August 10th, 2019, 11:42 am, edited 1 time in total.

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Re: Fedex Cold Chain shipping, worth it?

#6 Post by Robert M yers » August 10th, 2019, 11:30 am

One place I buy from ships this way. They say that the bulk of the shipping is cold chain until it reaches the local hub. So the last day of local delivery is a regular truck.

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Re: Fedex Cold Chain shipping, worth it?

#7 Post by Diane Kessler » August 10th, 2019, 11:47 am

In June, Corison offered to ship cold chain instead of waiting until the Fall. I opted to wait. I don’t want my wine going cross country in the summer.

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Re: Fedex Cold Chain shipping, worth it?

#8 Post by TimB » August 10th, 2019, 12:17 pm

Benchmark really pushed the cold chain on me, when I wanted to do a weatherhold, so I eventually relented and everything arrived (seemingly) fine, but I don’t think I’ll be ordering from them anymore since they were so pushy about it. This was in the spring with a high in the low 80s, wine was delivered in the morning while it was still in the low 70s.
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Re: Fedex Cold Chain shipping, worth it?

#9 Post by Steve Crawford » August 10th, 2019, 1:15 pm

of course they push it. it costs them $15 and charge you $20.

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Re: Fedex Cold Chain shipping, worth it?

#10 Post by lleichtman » August 10th, 2019, 1:30 pm

We had that done once but it ended up the cold shipping was only to Albuquerque. From Albuquerque to Santa Fe it was two guys in a Subaru with the windows open.
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Re: Fedex Cold Chain shipping, worth it?

#11 Post by YLee » August 10th, 2019, 4:13 pm

lleichtman wrote:
August 10th, 2019, 1:30 pm
We had that done once but it ended up the cold shipping was only to Albuquerque. From Albuquerque to Santa Fe it was two guys in a Subaru with the windows open.
Your avatar clearly displayed my reaction to your story.
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Re: Fedex Cold Chain shipping, worth it?

#12 Post by William Segui » August 10th, 2019, 8:34 pm

I’ve looked into it and haven’t pursued it further.

The chain ends at the last major hub. From there it is Priority Overnight. Which isn’t perfect but first attempt before 10 AM is pretty good. And critical. If that first attempt is missed....

It is also a bit of logistical nightmare as they only pickup on certain days from specific locations. Ie: I can’t overnight on my schedule, I’m beholden to their pickups.

Psychologically I also think there is a disconnect inherent in the process. No one else is shipping to me in July-Sept, why are they? Does the end recipient appreciate the effort/expense? It is a great option to have but not one I would use unless I absolutely had to

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Re: Fedex Cold Chain shipping, worth it?

#13 Post by Robert R » August 11th, 2019, 7:37 am

The absolute best option I have found is Vine Vault....Spottswoode uses them and that's how I discovered them. They have refrigerated shipping door to door $70/case. I live in South Florida and first received wine from them last May (my Spottswoode allocation) that was 55 degrees....I nearly fell over! I don't know why more wineries don't utilize them...
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Re: Fedex Cold Chain shipping, worth it?

#14 Post by Anton D » August 11th, 2019, 9:06 am

One time, I accidentally ordered Gold Chain Shipping and Mr. T delivered my wine.

He said, “I pity the foo who can’t wait until fall to get his wine.”
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Re: Fedex Cold Chain shipping, worth it?

#15 Post by Andrew Demaree » August 11th, 2019, 12:43 pm

Nice!

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Re: Fedex Cold Chain shipping, worth it?

#16 Post by JulianD » August 11th, 2019, 2:15 pm

Robert R wrote:
August 11th, 2019, 7:37 am
I don't know why more wineries don't utilize them...
Robert R wrote:
August 11th, 2019, 7:37 am
shipping door to door $70/case.
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Re: Fedex Cold Chain shipping, worth it?

#17 Post by Rich Brown » August 11th, 2019, 4:14 pm

Anton D wrote:
August 11th, 2019, 9:06 am
One time, I accidentally ordered Gold Chain Shipping and Mr. T delivered my wine.

He said, “I pity the foo who can’t wait until fall to get his wine.”
That was good - laughed out loud!

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Re: Fedex Cold Chain shipping, worth it?

#18 Post by Anthony Iezzi » August 11th, 2019, 6:36 pm

I'm happy to wait. That way someone else is dealing with the storage issue.

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Re: Fedex Cold Chain shipping, worth it?

#19 Post by YLee » August 14th, 2019, 2:09 pm

Benchmark Wine sent me an email today stating that the weather is ideal for shipping. [scratch.gif]
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Re: Fedex Cold Chain shipping, worth it?

#20 Post by Brent C l a y t o n » August 14th, 2019, 2:35 pm

JulianD wrote:
August 11th, 2019, 2:15 pm
Robert R wrote:
August 11th, 2019, 7:37 am
I don't know why more wineries don't utilize them...
Robert R wrote:
August 11th, 2019, 7:37 am
shipping door to door $70/case.
If regular shipping is $40-50 anyway, and you live in a place like south Florida which is not good for shipping year round, the upcharge, particularly for a high ticket wine like Spottswoode, sounds well worth it.
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Re: Fedex Cold Chain shipping, worth it?

#21 Post by mattcitrang » August 14th, 2019, 2:41 pm

Brent C l a y t o n wrote:
August 14th, 2019, 2:35 pm
JulianD wrote:
August 11th, 2019, 2:15 pm
Robert R wrote:
August 11th, 2019, 7:37 am
I don't know why more wineries don't utilize them...
Robert R wrote:
August 11th, 2019, 7:37 am
shipping door to door $70/case.
If regular shipping is $40-50 anyway, and you live in a place like south Florida which is not good for shipping year round, the upcharge, particularly for a high ticket wine like Spottswoode, sounds well worth it.
Not when the final leg is on a truck without refer. I negates the whole process if the wine sits on a 90 deg truck for 5+ hours.

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Re: Fedex Cold Chain shipping, worth it?

#22 Post by H Wallace Jr » August 14th, 2019, 2:52 pm

We offer Cold Chain (people can use it or choose to wait) in the summer and have used it for years.

It is shipped refrigerated to the nearest hub and goest for 10AM delivery in a normal truck. This works well for places that don't reach sky high temps by 10AM.

Of the thousand+ orders we've sent cold chain, we have had very few issues (no more or less than regular shipping).

It is expensive and we have always subsidized a big chunk of the up-charge for our customers.

Where the system comes to a crashing halt is if someone is not there to sign for the package. It is best to send it to a business address, a Fedex Office location, or a Walgreens.

It is a reasonable solution if you want something sooner than later.
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Re: Fedex Cold Chain shipping, worth it?

#23 Post by K John Joseph » August 14th, 2019, 3:02 pm

James Todd wrote:
August 10th, 2019, 5:17 am
I had Fedex cold chain shipping done a few weeks ago and the driver said he can't believe people are shipping wine at this time of year. He said the cold chain was misleading and all they have is AC in the front cabin for the driver. The back and the warehouse do not have temperature control. Fortunately for me it only took the night to get here and arrived in the morning, Napa to Vegas.
Odd. Fedex advertises that they can provide business who contract with them for cold chain shipping a hard by-time temp audit and temp-tracking throughout the shipping process. Hot wines in the back of a truck would seem to bust that.
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Re: Fedex Cold Chain shipping, worth it?

#24 Post by K John Joseph » August 14th, 2019, 3:03 pm

YLee wrote:
August 14th, 2019, 2:09 pm
Benchmark Wine sent me an email today stating that the weather is ideal for shipping. [scratch.gif]
Hey, we had a cold front here in Dallas! Dropped temps from 103 to 93!
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Re: Fedex Cold Chain shipping, worth it?

#25 Post by YLee » August 14th, 2019, 3:05 pm

K John Joseph wrote:
August 14th, 2019, 3:03 pm
YLee wrote:
August 14th, 2019, 2:09 pm
Benchmark Wine sent me an email today stating that the weather is ideal for shipping. [scratch.gif]
Hey, we had a cold front here in Dallas! Dropped temps from 103 to 93!
You guys are definitely ready for shipment! 93 is the new 53.
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Re: Fedex Cold Chain shipping, worth it?

#26 Post by Robert R » August 14th, 2019, 3:06 pm

Matt.....exactly right! The problem with Cold Chain is the last leg of the trip....the delivery truck. If you live in a warm/hot city....like Miami, that’s where the wine gets boiled. The dollars I’ve spent with Vine Vault are worth every penny. The fact that they are also a “mom and pop” operation is just icing on the cake for me.
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Re: Fedex Cold Chain shipping, worth it?

#27 Post by Brent C l a y t o n » August 14th, 2019, 3:07 pm

mattcitrang wrote:
August 14th, 2019, 2:41 pm
Brent C l a y t o n wrote:
August 14th, 2019, 2:35 pm
JulianD wrote:
August 11th, 2019, 2:15 pm

If regular shipping is $40-50 anyway, and you live in a place like south Florida which is not good for shipping year round, the upcharge, particularly for a high ticket wine like Spottswoode, sounds well worth it.
Not when the final leg is on a truck without refer. I negates the whole process if the wine sits on a 90 deg truck for 5+ hours.
Matt-Robert made specific mention that his wines arrived at 55F. So, that's worth it.
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Re: Fedex Cold Chain shipping, worth it?

#28 Post by mattcitrang » August 14th, 2019, 3:32 pm

Brent C l a y t o n wrote:
August 14th, 2019, 3:07 pm
mattcitrang wrote:
August 14th, 2019, 2:41 pm
Brent C l a y t o n wrote:
August 14th, 2019, 2:35 pm


If regular shipping is $40-50 anyway, and you live in a place like south Florida which is not good for shipping year round, the upcharge, particularly for a high ticket wine like Spottswoode, sounds well worth it.
Not when the final leg is on a truck without refer. I negates the whole process if the wine sits on a 90 deg truck for 5+ hours.
Matt-Robert made specific mention that his wines arrived at 55F. So, that's worth it.
I’ve had wines arrive at acceptable temps and some delivered late in the day at 80deg or higher. One vendor told me that a day or two at 85 degrees would not hurt the wines.
Twice delivered to a Walgreens at 4:30PM. It’s not foolproof and varies from case to case.

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Re: Fedex Cold Chain shipping, worth it?

#29 Post by Robert R » August 14th, 2019, 4:15 pm

Matt, you are describing Cold Chain...no it is not fool proof. If the wine is delivered late in the day it can be harmed. On the other hand, Vine Vault is foolproof. They are their own shipper (they do not contract FedEx or UPS). Their refrigerated trucks haul the wine from the winery or fulfillment center and deliver it to your door...cold!!
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Re: Fedex Cold Chain shipping, worth it?

#30 Post by Jeff_M. » August 14th, 2019, 6:15 pm

Chappellet always sends my Pritchard Hill bottles via fedex cold chain. Zero issues with it so far but its only coming down from norcal
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