Scarecrow OWC Issues?

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ericskitei
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Scarecrow OWC Issues?

#1 Post by ericskitei » March 20th, 2019, 7:51 pm

My two OWCs came completely broken. Wood fell apart and some bottle damage. I've spoken to several friends who had similar experiences today. The wood seems cheaper this year and the packing is sub par.

Anyone else experience this today?

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Re: Scarecrow OWC Issues?

#2 Post by ky1em!ttskus » March 20th, 2019, 7:54 pm

Bottle damage? Like broken bottles or label damage?

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Re: Scarecrow OWC Issues?

#3 Post by Robert M yers » March 20th, 2019, 8:02 pm

That’s no good for “Asia Perfect” buyers

...but seriously that sucks as the stuff isn’t cheap and I’m sure shipping isn’t either.

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Re: Scarecrow OWC Issues?

#4 Post by ericskitei » March 20th, 2019, 8:05 pm

A couple bottles were scratched by the staples/nails, but the OWC completely fell apart. The shipping box was in perfect condition. Several friends had the same issue. Already contacted Crow.
Last edited by ericskitei on March 20th, 2019, 8:49 pm, edited 1 time in total.

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Re: Scarecrow OWC Issues?

#5 Post by Randy Bowman » March 20th, 2019, 8:10 pm

If wine is shipped in OWC, odds of damage are very high. Many wineries ship their wood box suspended in plastic wrap and foam which minimizes damages. You have to understand that the shipping companies have employees paid by the hour with an expectation of getting the work done as quickly and cheaply as possible. Packages are not treated like they are fragile, even when "Fragile" stickers adorn every side of the box.
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Re: Scarecrow OWC Issues?

#6 Post by ykwon » March 20th, 2019, 8:12 pm

Yikes. That really sucks especially with the cost of these wines.
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Re: Scarecrow OWC Issues?

#7 Post by Sc0tt F!tzger@ld » March 20th, 2019, 8:14 pm

ericskitei wrote:
March 20th, 2019, 8:05 pm
but the bottle completely fell apart
Was that a mistype? The bottle fell apart?

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Re: Scarecrow OWC Issues?

#8 Post by Gray G » March 20th, 2019, 8:43 pm

stupid stuff, no doubt

if the wine is good it's good...fffff the box
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Re: Scarecrow OWC Issues?

#9 Post by ericskitei » March 20th, 2019, 8:48 pm

Sc0tt F!tzger@ld wrote:
March 20th, 2019, 8:14 pm
ericskitei wrote:
March 20th, 2019, 8:05 pm
but the bottle completely fell apart
Was that a mistype? The bottle fell apart?
yes. mistype. Box fell apart. Wine techincally ok, but the bottles got damaged by the staples or nails, whatever was holding it together. Don't recall what they uses as I tossed it when it was destroyed opening the package. Plenty of pics though.

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Re: Scarecrow OWC Issues?

#10 Post by adam landa » March 20th, 2019, 8:49 pm

Damaged OWCs here as well...slats fallen off, cracked/chipping...will notify Scarecrow.

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Re: Scarecrow OWC Issues?

#11 Post by ericskitei » March 20th, 2019, 8:52 pm

One photo
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Re: Scarecrow OWC Issues?

#12 Post by ericskitei » March 20th, 2019, 8:54 pm

More photos. Both OWCs were toast
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Re: Scarecrow OWC Issues?

#13 Post by Karl K » March 20th, 2019, 9:55 pm

In the past my Scarecrow has come fine
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Re: Scarecrow OWC Issues?

#14 Post by jcoley3 » March 20th, 2019, 10:01 pm

I sure hope everyone sleeps well tonight.
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Re: Scarecrow OWC Issues?

#15 Post by Mike Van1 » March 21st, 2019, 4:52 am

Was there any obvious damage or signs of abuse to the shipping container prior to opening it?
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Re: Scarecrow OWC Issues?

#16 Post by Rob Lynch » March 21st, 2019, 5:14 am

Interested to hear what Scarecrow does here.
I pay for the box, as well as a ludicrous, unavoidable amount for shipping that box whether I want it or not. It should come intact.

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Re: Scarecrow OWC Issues?

#17 Post by ericskitei » March 21st, 2019, 6:10 am

Mike Van1 wrote:
March 21st, 2019, 4:52 am
Was there any obvious damage or signs of abuse to the shipping container prior to opening it?
zero. shipping box perfect

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Re: Scarecrow OWC Issues?

#18 Post by ericskitei » March 21st, 2019, 6:13 am

Karl K wrote:
March 20th, 2019, 9:55 pm
In the past my Scarecrow has come fine
As has mine (for years). They must be using new wood or cheaper products as this is being reported by many people I know. Bottle has some damage and whether I want the wood or not, they charge a ton for shipping so I expect things to come in perfect shape.

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Re: Scarecrow OWC Issues?

#19 Post by Mike Q » March 21st, 2019, 6:34 am

ericskitei wrote:
March 21st, 2019, 6:13 am
Karl K wrote:
March 20th, 2019, 9:55 pm
In the past my Scarecrow has come fine
As has mine (for years). They must be using new wood or cheaper products as this is being reported by many people I know. Bottle has some damage and whether I want the wood or not, they charge a ton for shipping so I expect things to come in perfect shape.
The wood is different this year. They have gone from a softer wood to something that is definitely harder (and seemingly more brittle). The wood looks more like a Fairchild OWC. They construction has changed as well. I wouldn't say they were necessarily cheaper to make but they are absolutely different. One of my OWC's came cracked too. Just along where the top slides in so not a huge deal. I think it was a packaging issue. The mag came substantially better packed BTW.
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Re: Scarecrow OWC Issues?

#20 Post by Bdklein » March 21st, 2019, 8:27 am

I know it’s early , but any word from Scarecrow?
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Re: Scarecrow OWC Issues?

#21 Post by blarmston » March 21st, 2019, 12:28 pm

jcoley3 wrote:
March 20th, 2019, 10:01 pm
I sure hope everyone sleeps well tonight.
I sure hope that next time you resist the urge to make a douche comment.
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Re: Scarecrow OWC Issues?

#22 Post by Tom Lee » March 21st, 2019, 12:59 pm

Randy Bowman wrote:
March 20th, 2019, 8:10 pm
If wine is shipped in OWC, odds of damage are very high. Many wineries ship their wood box suspended in plastic wrap and foam which minimizes damages. You have to understand that the shipping companies have employees paid by the hour with an expectation of getting the work done as quickly and cheaply as possible. Packages are not treated like they are fragile, even when "Fragile" stickers adorn every side of the box.
I never received a damaged owc from Scarecrow, Schrader, Horsepower, etc. Are the odds really that high and I've just been lucky?

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Re: Scarecrow OWC Issues?

#23 Post by c fu » March 21st, 2019, 1:05 pm

Tom Lee wrote:
March 21st, 2019, 12:59 pm
Randy Bowman wrote:
March 20th, 2019, 8:10 pm
If wine is shipped in OWC, odds of damage are very high. Many wineries ship their wood box suspended in plastic wrap and foam which minimizes damages. You have to understand that the shipping companies have employees paid by the hour with an expectation of getting the work done as quickly and cheaply as possible. Packages are not treated like they are fragile, even when "Fragile" stickers adorn every side of the box.
I never received a damaged owc from Scarecrow, Schrader, Horsepower, etc. Are the odds really that high and I've just been lucky?

Tom
Scarecrow seems to be an issue this year.
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Re: Scarecrow OWC Issues?

#24 Post by Bdklein » March 21st, 2019, 1:14 pm

Bdklein wrote:
March 21st, 2019, 8:27 am
I know it’s early , but any word from Scarecrow?
Bump? Anyone ?
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Re: Scarecrow OWC Issues?

#25 Post by Craig G » March 21st, 2019, 1:41 pm

Rob Lynch wrote:
March 21st, 2019, 5:14 am
Interested to hear what Scarecrow does here.
I pay for the box, as well as a ludicrous, unavoidable amount for shipping that box whether I want it or not. It should come intact.
Looks like you need to pay more for shipping next year :-)
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Re: Scarecrow OWC Issues?

#26 Post by Craig G » March 21st, 2019, 1:43 pm

jcoley3 wrote:
March 20th, 2019, 10:01 pm
I sure hope everyone sleeps well tonight.
[snort.gif]
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Re: Scarecrow OWC Issues?

#27 Post by Jeremy Charmak » March 21st, 2019, 2:21 pm

Craig G wrote:
March 21st, 2019, 1:43 pm
jcoley3 wrote:
March 20th, 2019, 10:01 pm
I sure hope everyone sleeps well tonight.
[snort.gif]
I Love this quote, but to be true damaged labels have an effect... deadhorse
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Re: Scarecrow OWC Issues?

#28 Post by Tom Lee » March 21st, 2019, 3:06 pm

My 9 bottles arrived today. No issues.
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Re: Scarecrow OWC Issues?

#29 Post by C. Keller » March 21st, 2019, 4:52 pm

Saw on Instagram that AG got his VHR in today and there was some damage to the wooden cases as well
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Re: Scarecrow OWC Issues?

#30 Post by Loren Sonkin » March 22nd, 2019, 7:43 am

I had damage to one of the three wooden cases. The other two were in fine condition. Haven't checked on the Magnum yet though.
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Re: Scarecrow OWC Issues?

#31 Post by Bdklein » March 22nd, 2019, 7:47 am

For those with damage , have you contacted Scarecrow? Or just don’t care since the bottles/wine is all that matters ?
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Re: Scarecrow OWC Issues?

#32 Post by Andrew Dodd » March 22nd, 2019, 7:50 am

Last year's Booker The Ones came in a wooden box that showed up as sawdust.
People may just be cheaping out lately on materials.

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Re: Scarecrow OWC Issues?

#33 Post by Rob Lynch » March 22nd, 2019, 8:43 am

If you're gonna cheap out on the wooden box, then skip it altogether and save me the shipping.
Last edited by Rob Lynch on March 22nd, 2019, 10:55 am, edited 1 time in total.

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Re: Scarecrow OWC Issues?

#34 Post by Bdklein » March 22nd, 2019, 8:49 am

Rob Lynch wrote:
March 22nd, 2019, 8:43 am
If your gonna cheap out on the wooden box, then skip it all together and save me the shipping.
True but better the box break than the contents !
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Re: Scarecrow OWC Issues?

#35 Post by Kelly Walker » March 22nd, 2019, 8:49 am

Have had similar problems with Rhys OWCs. Not enough head space for the bottles so the slightest amount of stress causes the wood to shatter. I drink mine so just an irritation.
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Re: Scarecrow OWC Issues?

#36 Post by Andy.Cohen » March 22nd, 2019, 1:58 pm

Had 2 of 3 boxes broken... One had the bottom slats broken through, the other had the top edge off. Bottles seemed fine

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Re: Scarecrow OWC Issues?

#37 Post by Richard Shin » March 22nd, 2019, 5:35 pm

Had three of five boxes broken - two on the bottom, and one on the top sides that holds the top on. The bottles look okay, thankfully, but I'll be reaching out to Scarecrow to see what's what.
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Re: Scarecrow OWC Issues?

#38 Post by J a y H a c k » March 22nd, 2019, 6:38 pm

I have never had a problem before, going back to 2005. Mine were shipped to an interim location. I will have to check.
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Re: Scarecrow OWC Issues?

#39 Post by Randy Bowman » March 22nd, 2019, 9:02 pm

I really don't think the wood is "the" issue. Wineries have been shipping in wood for years with no few issues. Why Now? Shipping has become a major industry and an expanding one too. Speed (efficiency, $) is more important than how the package is treated. We see more damages on shipped products than in years past. Styrofoam is your best bet but I think there is a competition out there to see who can defeat the best packaging and destroy the product. The people we work directly with are great. We don't know what's going on in sorting room/shipping room, nor your delivery person.
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Re: Scarecrow OWC Issues?

#40 Post by drew b » March 23rd, 2019, 7:59 am

Bumping to see if anyone has heard anything back from Scarecrow on how they plan to handle this. Fingers crossed mine shows up ok in NYC.
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Re: Scarecrow OWC Issues?

#41 Post by c fu » March 23rd, 2019, 8:02 am

Randy Bowman wrote:
March 22nd, 2019, 9:02 pm
I really don't think the wood is "the" issue. Wineries have been shipping in wood for years with no few issues. Why Now? Shipping has become a major industry and an expanding one too. Speed (efficiency, $) is more important than how the package is treated. We see more damages on shipped products than in years past. Styrofoam is your best bet but I think there is a competition out there to see who can defeat the best packaging and destroy the product. The people we work directly with are great. We don't know what's going on in sorting room/shipping room, nor your delivery person.
People never had issues all the years before with scarecrow. This year a lot of people have issues.

When there’s such a big change the one you ought to look for to blame is the producer. Not a random delivery person.
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Re: Scarecrow OWC Issues?

#42 Post by Scott Brunson » March 23rd, 2019, 8:14 am

I'm heading to my offsite on Monday to check mine.
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Re: Scarecrow OWC Issues?

#43 Post by ykwon » March 23rd, 2019, 8:22 am

Those of you who already received your wines I assume you were on wave number one?
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Re: Scarecrow OWC Issues?

#44 Post by ericskitei » March 23rd, 2019, 4:16 pm

drew b wrote:
March 23rd, 2019, 7:59 am
Bumping to see if anyone has heard anything back from Scarecrow on how they plan to handle this. Fingers crossed mine shows up ok in NYC.
They are going to replace the OWC once new boxes are produced apparenly. Who knows when that might be. I'm not really concerned as the boxes are trash lately once I remove the bottles, but when the bottles are scratched from the debris it pissed me off.

The shipping box looks perfect so i think this is solely a case of cheaper product to make the OWC. My guess is after this go around they will be going back to the previous material.

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Re: Scarecrow OWC Issues?

#45 Post by ericskitei » March 23rd, 2019, 4:17 pm

ykwon wrote:
March 23rd, 2019, 8:22 am
Those of you who already received your wines I assume you were on wave number one?
Yea. Wave two ships Monday I believe.

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Re: Scarecrow OWC Issues?

#46 Post by larry schaffer » March 24th, 2019, 11:09 am

Are they addressing the scratched bottles? Are they going to replace/ re-label? I would certainly push for it . . .
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Re: Scarecrow OWC Issues?

#47 Post by Kirk.Grant » March 24th, 2019, 1:48 pm

ericskitei wrote:
March 20th, 2019, 7:51 pm
My two OWCs came completely broken. Wood fell apart and some bottle damage. I've spoken to several friends who had similar experiences today. The wood seems cheaper this year and the packing is sub par.

Anyone else experience this today?
Back when I made my first purchase of Horsepower for the initial release my box came in a less than desirable state. The wood didn't properly align on the outside, it looked like it was rushed when put together and there was some cracks in the wood. I never bought again, but not because of this. I just think that it speaks to what people are or are not willing to accept. It seems these producers are ok with this. As long as the wine is good I'm happy...but for others it's not always about drinking the wines.
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Re: Scarecrow OWC Issues?

#48 Post by David Glasser » March 24th, 2019, 2:19 pm

Do people routinely display the boxes? Arty boxes look nice but not our style of decor, so they end up taking up storage space. We got rid of a lot of boxes before downsizing.

Or is the concern over resale value?

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Re: Scarecrow OWC Issues?

#49 Post by Bdklein » March 24th, 2019, 5:24 pm

David Glasser wrote:
March 24th, 2019, 2:19 pm
Do people routinely display the boxes? Arty boxes look nice but not our style of decor, so they end up taking up storage space. We got rid of a lot of boxes before downsizing.

Or is the concern over resale value?
Both . I know a couple of people who display wine boxes in their cellars .
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Re: Scarecrow OWC Issues?

#50 Post by David Glasser » March 24th, 2019, 5:36 pm

Hopefully those folks can get replacements.

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