Does anybody have a contact here that I can connect to directly to resolve my issue? This is my first time buying from them but I was under the impression they had a solid reputation. I’ve tried to resolve this on my own and now I’m resorting to shaming them on WB.
Background:
Ordered a case of various Keller and Hirtzberger Rieslings
Fedex kept scheduling deliveries but not delivering. Turned out there was a broken bottle but I couldn’t manage the shipping because they needed to speak to shipper first (Wallys)
Called Wally and opened up a ticket that a bottle was broken and that they needed to contact Fedex to figure it out
Fedex has been holding my wine in Kennesaw, GA for nearly 2 weeks because apparently Wallys still hasn’t contacted them
I’ve spoken with various Wallys customer service 3 times since the original ticket was filed and nobody’s given me any updates, told me anything useful, or gotten this package moving from depot.
Customer service does not consistently pick up their phone and can’t seem to get a hold of anyone who will either fix my issue or remember to pass it on to someone who will.