Kudos to Carlisle

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BobMilton
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Kudos to Carlisle

#1 Post by BobMilton » November 12th, 2018, 9:03 am

As one of many in California who had to evacuate due to the fires, I was a bit surprised to get an email from Carlisle. They obviously noted that I was in an evacuation area and wanted to see if it was OK to ship next week. I let them know our evacuation had been lifted and next week was fine. Still glad to see that someone is watching out for such things. Way to go Carlisle!

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Re: Kudos to Carlisle

#2 Post by Bdklein » November 12th, 2018, 9:12 am

That's well done on their part
Bruce Klein

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Chris Seiber
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Re: Kudos to Carlisle

#3 Post by Chris Seiber » November 12th, 2018, 9:15 am

Their operation and attention to detail are superb, yet even still, it's surprising to think they could pick that up.

Best wishes to you, Bob.

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Re: Kudos to Carlisle

#4 Post by dougwilder » November 14th, 2018, 2:04 pm

Actually with filterable CRM it takes a winery less than 5 minutes to do this and benefits them as much as the customer. It is good practice in the fire zones yet that is a small percentage of the overall management of shipping that goes on behind the scenes that customers rarely even know about.
itb

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Re: Kudos to Carlisle

#5 Post by Michael Martin » November 14th, 2018, 4:27 pm

The shippers, UPS, FedEx, will highlight such things as well.

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BobMilton
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Re: Kudos to Carlisle

#6 Post by BobMilton » November 14th, 2018, 4:32 pm

It is still nice to see a winery pay attention to such things.

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Re: Kudos to Carlisle

#7 Post by dougwilder » November 15th, 2018, 2:53 pm

BobMilton wrote:
November 14th, 2018, 4:32 pm
It is still nice to see a winery pay attention to such things.
We track all shipment attempts and our customers get a personal phone call from us when their wine misses the first, second or third delivery attempt to check if a reroute, or holding @ hub is needed. They appreciate we are paying attention and it cuts down dramatically on returns. Again, it takes less than 5 minutes.
itb

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BobMilton
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Re: Kudos to Carlisle

#8 Post by BobMilton » November 15th, 2018, 3:44 pm

dougwilder wrote:
November 15th, 2018, 2:53 pm
BobMilton wrote:
November 14th, 2018, 4:32 pm
It is still nice to see a winery pay attention to such things.
We track all shipment attempts and our customers get a personal phone call from us when their wine misses the first, second or third delivery attempt to check if a reroute, or holding @ hub is needed. They appreciate we are paying attention and it cuts down dramatically on returns. Again, it takes less than 5 minutes.
It may take you less than five minutes but it sure impresses to customer!

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