On July 18th, while perusing wine searcher, I found an astonishing price on 3 bottles of 2004 Rayas at $118 per. I purchased them on-line without confirming the price with the retailer (Collectible Fine Wine), expecting that I would be contacted if the price was an error. Here is the exchange that followed. This was my first experience with Collectible Fine Wine, but I suspect it will not be the last. And thanks again, Chadd.
On Jul 19, 2014, at 9:10 AM, Collectible Fine Wine <chadd@collectiblefinewine.com> wrote:
Sean
I made an unfortunate mistake affecting your order. I originally had
2004 Rayas Reserve and 2004 Rayas CdP Blanc. I copied the pricing for
the Blanc over to the Rouge as well. The bottles you ordered, the
2004 Rayas Reserve Rouge were intended to be priced at $300/btl, not
the $118/bottle as shown.You have not been charged for anything as of right now. If you are
still interested in these bottles I will discount them to $225/btl for
you due to my error, but I can’t, again unfortunately, sell them at
$118/btl.Please let me know how you would like to proceed, and please accept my
apology for the confusion and the error.-Chadd
–
Chadd Biehler
Collectible Fine Wine
chadd@collectiblefinewine.com
(707) 238-4095
On Sat, Jul 19, 2014 at 8:38 PM, Sean Moore <moorese@comcast.net> wrote:
No worries, Chad. Seemed like a ridiculously low price. How about two bottles at the $225 price? And thanks for the honesty and gesture.Sean Moore
Sent from my iPad.
On Jul 21, 2014, at 10:28 AM, Collectible Fine Wine <chadd@collectiblefinewine.com> wrote:
Thank you for understanding, it’s greatly appreciated. I have
attached a revised invoice, let me know how it looks and we can move
forward if everything is as requested.-Chadd
On Mon, Jul 21, 2014 at 1:55 PM, Moorese <moorese@comcast.net> wrote:
Hey Chadd,Considering the shipping cost (and time of year), please just go ahead and cancel the order. But I appreciate your flexibility, and will keep an eye on your site. Thanks.
Sean Moore
Sent from my iPhone
(For some reason the 2-day air shipping on the new invoice was listed at $120 for the 2 bottles.)
On Jul 21, 2014, at 10:58 AM, Collectible Fine Wine <chadd@collectiblefinewine.com> wrote:
Whoa. I have no idea where that shipping cost came from. Major typo.
I’ve revised. If you still want to cancel, completely understand.-Chadd
On Mon, Jul 28, 2014 at 1:54 PM, Moorese <moorese@comcast.net> wrote:
That looks good. Let’s go forward.
Sean Moore.
Sent from my iPhone
From: Collectible Fine Wine <chadd@collectiblefinewine.com>
Date: July 28, 2014 at 8:35:29 PM PDT
To: Moorese <moorese@comcast.net>
Subject: Re: Order #1299
Sean,
I’m holding your order until the weather cools unless you would prefer otherwise. Let me know.
-Chadd