Wine Berserkers - international wine social media, online community, and discussion

Victor Hong

Bdklein wrote: ↑
September 17th, 2020, 1:57 pm
Be careful!!

But the merchant holds off on shipping during the summer.

(And forever.)

Victor Hong

John, I don't mean this as argumentative as it sounds, but just because someone who answers a customer service line says something doesn't make it true. As an example, the guys answering the phones at Premier Cru weren't very accurate with their feedback. Given how it appears these guys run the bus...

Victor Hong

Software upgrade meets climate downgrade.

Victor Hong

Whitehall Lane Merlot Leonardini Vineyard 1994 is a stunner.

Victor Hong

Science eschews luck! Not really appropriate for this forum but you can start with this from CDC (I can provide many more if the mob wants): https://wwwnc.cdc.gov/eid/article/26/5/19-0994_article "evidence from 14 randomized controlled trials of these measures did not support a substantial effect o...

Victor Hong

Science eschews luck! Not really appropriate for this forum but you can start with this from CDC (I can provide many more if the mob wants): https://wwwnc.cdc.gov/eid/article/26/5/19-0994_article "evidence from 14 randomized controlled trials of these measures did not support a substantial effect o...

Victor Hong

Covid-19 is far more than a respiratory virus. The respiratory tract is a key entry point, but hardly a terminus. That alone is to capitalize on the benefits of a mask. False argument. These respiratory viruses enter and exit by the oral/nasal airway, as is contagion via exhaled virus-laden water d...

Victor Hong

Covid-19 is far more than a respiratory virus. The respiratory tract is a key entry point, but hardly a terminus. That alone is to capitalize on the benefits of a mask.

Victor Hong

I just re-read all of Merrill's posts on this thread and frankly wtf is wrong with all of you with the piling-on? You guys sound like the "silence is violence" mob - making things up to thrust fists in the air while claiming hegemony over science and morals. I agree with her that in general it is b...

Victor Hong

https://www.bloomberg.com/news/articles ... nd=premium

A polyglot of great, good, bad, and ugly.

Victor Hong

Shelf talker, citing "pain grille" tasting notes for 90+ score.

Victor Hong

I have been staying away from this thread as the antagonism is a bit much. But now that I am being quoted, please note that Larry was not forthcoming in his original post just what type of infraction he felt he was dealing with. It took 10 posts before he explained this was another to mask or not t...

Victor Hong

I have been staying away from this thread as the antagonism is a bit much. But now that I am being quoted, please note that Larry was not forthcoming in his original post just what type of infraction he felt he was dealing with. It took 10 posts before he explained this was another to mask or not t...

Victor Hong

If Merrill, Kim, or others have no problem with wineries violating nationwide health safety guidelines, would they object if such wineries were publicly named?

Victor Hong

- safety: literally, this winery has decided the safety of their team and guests - who may go visit other wineries in a given area - is not a priority and they can be spreading infections due to this carelessness. why should Larry, or anyone else, need to host guests who may have been exposed to C-...

Victor Hong

Was double charged for a different ‘19 Bordeaux futures order late last night, from an order originally made and paid for over three months ago. This is an addition to the duplicate charges they made on Friday. At this rate, they should seriously consider ceasing all operations until they can fix t...

Victor Hong

Now I wonder if a vendor may have accidentally imported malware into its systems.

Victor Hong

I forgot about that, and stand corrected.

Victor Hong

I believe that relationships within the community (winemaking) are important. Whether some one is wearing a mask or not at another winery, I would not consider my business. Minding your own business? Suppose that you were about to lend substantial money to somebody, whom everybody else---except you...

Victor Hong

File an insurance claim on the credit card.

Victor Hong

Depending on what you use for a camera (or service) it might be necessary to save those clips to use when dealing with FedEx or Wine.com Most of the delivery services are overwhelmed with the volume they are dealing with nowadays too. I don't think any of the half dozen 'signature required' deliver...

Victor Hong

I have a different issue (in addition to my BDX futures double charge). I ordered a wine for current delivery (east coast to east coast shipping so not worried about heat). FedEx shows the bottle was delivered today, but it wasn't. I have a camera on the house and was here all day. I've emailed cus...

Victor Hong

I have a different issue (in addition to my BDX futures double charge). I ordered a wine for current delivery (east coast to east coast shipping so not worried about heat). FedEx shows the bottle was delivered today, but it wasn't. I have a camera on the house and was here all day. I've emailed cus...

Victor Hong

Good Morning, I was looking to purchase 12-18 bottles that I could lay down and hold for several years that would age well. Price range $60-$150 with 2-3 in the $3-400 range. Prefer Napa Cabs/Blends (Oakville/Howell Mountain specifically). Did enjoy the Catena Zapata Malbec I had the other day as w...

Victor Hong

- safety: literally, this winery has decided the safety of their team and guests - who may go visit other wineries in a given area - is not a priority and they can be spreading infections due to this carelessness. why should Larry, or anyone else, need to host guests who may have been exposed to C-...

Victor Hong

Add me to the list of unhappy customers. Sending wine to Vegas right now makes no sense. Their CS team agreed with me, but couldn’t offer any workable solutions. They’ve lost my business. Disappointing to hear, so is their view "We understand, but tough luck" ! Had you requested the wines be held t...

Victor Hong

Matt Latuchie wrote: ↑
September 12th, 2020, 3:23 pm
Add me to the list of unhappy customers. Sending wine to Vegas right now makes no sense. Their CS team agreed with me, but couldn’t offer any workable solutions. They’ve lost my business.

No refund or replacement?
If this pattern holds, Todd should consider this thread as a sticky.

Victor Hong

Peter C. wrote: ↑
September 12th, 2020, 1:16 pm
Lol!

We want the merchant to deny any chance.

Victor Hong

Sometimes the sellers aren't actually the owners, like an estate sale type of situation. I can't tell for sure, but description is so spartan on the one I'm looking at that it seems like that. I'm trying to pin down details before wasting mutual time on it... Ask the seller about his or her collect...

Victor Hong

Now the merchant has an outlet for the early-delivery returns.

Victor Hong

Its Twitter site is one long stream of recent complaints about incorrect deliveries and charges, plus non-responsive Customer Service.

Victor Hong

JonathanG wrote: ↑
September 12th, 2020, 9:35 am
Is that your opinion or something grounded in standard contract law or otherwise?

If an insurance claim, the policyholder would surrender the damaged goods for recovery payment.

Victor Hong

JonathanG wrote: ↑
September 12th, 2020, 8:45 am
I am agreeing with you if the expensive one was rejected at the time of delivery and not kept by the customer.

If the merchant wants the wines returned, an insurer should directly receive them.

Victor Hong

On behalf of Wine.com: It has come to our attention that some Wine.com customers were recently double charged for some futures orders. We are extremely sorry for this mistake and are working to reverse these charges immediately. We appreciate your business and your patience as we remedy these order...

Victor Hong

I went by the offsite locker today and there were probably 50-60 wine.com boxes in the receivables holding area. We've had some cooler days this week, but it was 100+ before that. Not going to be good... OMGDFG! That is just ONE local facility. Think about the national impact. Unwitting Wine.com cu...

Victor Hong

Just had a $200 bottle that was purchased with November ship date and was shipped 9/5 and got delivered 9/9 in the middle of Texas. 4 day transit from Houston warehouse to Dallas. Ship it back for refund. What was the specific wine? Wine.com should answer if possible resale on its site........or to...

Victor Hong

Is the winery on the lookout for Chinese people?

Victor Hong

Sc0tt F!tzger@ld wrote: ↑
September 11th, 2020, 1:09 pm
While wine.com did respond to the double charging on futures, I didn’t see anything mentioned about ignoring scheduled ship dates and shipping in that heat. Many more complaints on this board over that topic than the other.

That is why I did a cross-thread bump.

Victor Hong

On behalf of Wine.com: It has come to our attention that some Wine.com customers were recently double charged for some futures orders. We are extremely sorry for this mistake and are working to reverse these charges immediately. We appreciate your business and your patience as we remedy these order...

Victor Hong

Some planing if the wood is still prominent.

Victor Hong

On behalf of Wine.com: It has come to our attention that some Wine.com customers were recently double charged for some futures orders. We are extremely sorry for this mistake and are working to reverse these charges immediately. We appreciate your business and your patience as we remedy these order...

Victor Hong

not a good time if you're looking for new funding.... https://www.bloomberg.com/news/articles/2020-07-31/wine-com-seeks-funding-at-a-valuation-of-more-than-1-billion When I clicked on your link, it sent me to wine.com (I’m not making this up). The irony... I went to buy wine at wine.com, but the si...

Victor Hong

On behalf of Wine.com: It has come to our attention that some Wine.com customers were recently double charged for some futures orders. We are extremely sorry for this mistake and are working to reverse these charges immediately. We appreciate your business and your patience as we remedy these order...

Victor Hong

Time to re-brand:

http://www.WTF.com

Victor Hong

Shut down any browser which goes to an unexpected site, as malware may be involved.

Victor Hong

For those who have been able to reach customer service regarding releasing hold shipments prematurely. How are they offering to make things right, offering replacement bottles? Credit? Will have to check my cards to see if I have been double charged for some of my orders. Thus far the Wine.com sale...

Victor Hong

Save all your CS bot conversations.

Victor Hong

Have you spoken with them? I have attempted to speak with customer service, but have not been able to get through to them. I “chatted” with a wine.com bot, but that was an exercise in futility. Wine.com is having a host of shipping problems at present, which they are attributing to a software upgra...

Victor Hong

Markus S wrote: ↑
September 11th, 2020, 6:30 am
Looks like WB is a national security threat.

Todd is downplaying it, to keep us calm.

Victor Hong

That too.

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