Offsite Wine Storage Facilities affected by Hurricane Sandy

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Offsite Wine Storage Facilities affected by Hurricane Sandy

Post #1  Postby A.Gillette » October 31st 2012, 7:38am

For those who store wine at Chelsea Wine Storage, has anyone heard whether there was damage as a result of Sandy? I've walked by several times over the last 36 hours but haven't been able to get any information.
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Last edited by A.Gillette on October 31st 2012, 8:34am, edited 1 time in total.
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Re: Any update on Chelsea Wine Storage?

Post #2  Postby John Morris » October 31st 2012, 7:40am

Hmmm. Hadn't thought about that. I have wine there. Duh. I'd been worrying about N.Y. Wines in Long Island City, just a block from the East River, where I have more.

Chelsea may be without power, but being underground, I won't worry about that if there's no flooding.
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Re: Any update on Chelsea Wine Storage?

Post #3  Postby A.Gillette » October 31st 2012, 7:45am

John Morris wrote:Hmmm. Hadn't thought about that. I have wine there. Duh. I'd been worrying about N.Y. Wines in Long Island City, just a block from the East River, where I have more.

Chelsea may be without power, but being underground, I won't worry about that if there's no flooding.


I'm worried about flooding. They have a generator and even if they didn't, temps outside are in the 50's and won't change particularly quickly in the basement. But flooding is a real potential risk. I'm a block closer to the Hudson than they are. I have a feeling that 1 block is pretty crucial here, but the entire basement/car park of every building on my block, and the surrounding blocks, is underwater. So I'm hopeful, but certainly very concerned.
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Re: Any update on Chelsea Wine Storage?

Post #4  Postby John Morris » October 31st 2012, 7:51am

I guess I should be glad my locker is at chest level.

The foundation there has to be awfully thick, and it's not like there's an open driveway for water to flow down. I wonder how many potential water entry points there are?
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Re: Any update on Chelsea Wine Storage?

Post #5  Postby John Morris » October 31st 2012, 7:55am

No answer at Chelsea.

Geoffrey Troy at New York Wine Storage/New York Wines in Long Island City says they're fine -- no flooding and they never lost power.

Alex - You might want to change the subject heading to "Chelsea and other NYC wine storage places" or some such in case other people want to contribute info.
Last edited by John Morris on October 31st 2012, 7:56am, edited 1 time in total.
"I have some sympathy for these people as I was once caught in a similar situation after using the wrong shampoo on a client's raccoon." -- Craig Gleason

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Re: Any update on Chelsea Wine Storage?

Post #6  Postby A.Gillette » October 31st 2012, 7:56am

John Morris wrote:and it's not like there's an open driveway for water to flow down.


That to me is likely the saving grace. Based on my pretty unscientific study (i.e., looking around), it is those wide open driveways into basements that really caused damage. I don't know whether chelsea market is built on landfill, but if so then water keep seep through the floor pretty easily once things get saturated. But that would likely only affect things lying on the floor, and I would bet that the staff did the best they could to get things to higher ground.
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Re: Any update on Chelsea Wine Storage?

Post #7  Postby R Cabrera » October 31st 2012, 7:58am

I hope everythings safe with your wines at Chelsea.
As an aside, an email was distributed early this morning by my offsite storage at Winecellarage informing us that wines and storage are safe and sound post-Sandy.
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Re: Any update on Chelsea Wine Storage?

Post #8  Postby John Morris » October 31st 2012, 8:01am

It's an ex-factory and warehouse, so it's built very well. Most basements have windows and vents -- easy routes for water.

Remember the "bathtub" around the World Trade Center? That kept the water table and Hudson River at bay since the 1960s. I think the site only flooded now because water came over the top.

Basement flooding is funny. My building is built over an old underground stream and we used to get water in the boiler room (the lowest point) periodically. But our super told me yesterday that we haven't had any water come into the basement since a luxury building ($25 million, full-floor units) was built across the street a few years ago with a deep underground garage. He figures all the water flows over there. :)
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #9  Postby A.Gillette » October 31st 2012, 8:34am

I just heard from Tom at Chelsea Wine Storage. All is fine.

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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #10  Postby John Morris » October 31st 2012, 8:35am

Phew! Thanks.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #11  Postby Jay Miller » October 31st 2012, 8:37am

Yes, thank you!
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #12  Postby Ethan Abraham » October 31st 2012, 1:23pm

Also got an update that Domaine (ex-Acker) in NJ is a-ok.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #13  Postby Roberto Rogness » October 31st 2012, 1:27pm

Has anyone looked into whether all the importers in NY / NJ had flooding in their warehouses yet? Should we expect the spectre of "Katrina wines" all over again?

I am assuming that the lack of electricity is not too much of a problem with the late October temps, is that correct?
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #14  Postby Jay Miller » October 31st 2012, 1:37pm

It's mostly low 50s around here. Temps aren't an issue.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #15  Postby Brian Kennedy » October 31st 2012, 6:08pm

Vintage wine warehouse in queens is ok too
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #16  Postby patrick c albright » October 31st 2012, 6:23pm

Manhattan Wine Co ok.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #17  Postby Cliff Rosenberg » October 31st 2012, 6:59pm

Fon du Lac in Jersey is fine
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #18  Postby David Schliecker » October 31st 2012, 9:31pm

Anyone hear anything about Wine Care on West 27th St at 11th Ave? I emailed them earlier to no response (not surprising given the circumstances) but still very curious as that is where my wine is. Anyone else hear anything?
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #19  Postby David Schliecker » November 2nd 2012, 5:48am

Another bump to see if anyone has heard anything about Wine Care. Which is actually on 28th St, not 27th. Anticipating the worst at this point as I just heard about basement flooding on 26th closer to 8th.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #20  Postby A.Gillette » November 2nd 2012, 5:53am

David Schliecker wrote:Another bump to see if anyone has heard anything about Wine Care. Which is actually on 28th St, not 27th. Anticipating the worst at this point as I just heard about basement flooding on 26th closer to 8th.


David -
I haven't heard anything but if you post the exact address, I'm happy to walk by there this evening and take a look. I won't be able to post what I see (no power at home - only in the office) but if you PM an email address I'm happy to update you, and I should be able to post on the board when power returns to lower manhattan, which is supposed to occur this weekend.

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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #21  Postby David Schliecker » November 2nd 2012, 6:05am

Hi Alex - The addess is 628 West 28th Street New York, NY 10001 which is between 11th and 12th. It's a long walk over so don't worry about it if its way out of the way. But I really appreciate the offer. I think I can make it down there myself on Tuesday as I work in Chelsea and believe we are returning to work that day. Basically just reading about how all the art galleries in that area had basement flooding with some losing serious artwork. I'm assuming for now that something happened to WineCare. If it did, I'd be ok with drinking labelless bottles! :)
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #22  Postby John Morris » November 2nd 2012, 7:02am

David -- I don't think you have to assume the worst. Those galleries are mostly in conventional buildings, which often have windows or other openings to the basements. WineCare, I believe, is in an old freight warehouse.

If Chelsea Wine Storage (in an old warehouse and bakery on 16th between 9th and 10th, near areas with lots of flooded basements) and N.Y. Wine Storage (an ice cream warehouse a block from the East River in Long Island City, where there was a lot of flooding) escaped without problems, I think the chances are good you're wine is OK. If you haven't heard anything, it may just be because there's no power or phone service.
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Re: Any update on Chelsea Wine Storage?

Post #23  Postby Brent C l a y t o n » November 2nd 2012, 7:34am

John Morris wrote:Geoffrey Troy at New York Wine Storage/New York Wines in Long Island City says they're fine -- no flooding and they never lost power.


He is close enough to the river that flooding is a concern under storm conditions, but it would have to be 100 degrees out for a week straight with no power for that place to ever get warm enough that you have to worry about temperature.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #24  Postby A.Gillette » November 2nd 2012, 8:04am

John Morris wrote:If Chelsea Wine Storage (in an old warehouse and bakery on 16th between 9th and 10th, near areas with lots of flooded basements) and N.Y. Wine Storage (an ice cream warehouse a block from the East River in Long Island City, where there was a lot of flooding) escaped without problems, I think the chances are good you're wine is OK. If you haven't heard anything, it may just be because there's no power or phone service.


But note that Chelsea Wine Storage is in Zone C, which means that there is flooding risk from a category 3 hurricane. Wine Care is in Zone A, which means that there is flooding risk from a Category 1 and that it was part of the evacuation zone for Sandy.


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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #25  Postby John Morris » November 2nd 2012, 9:33am

A fair point. It's right by the West Side Highway, right?
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #26  Postby David Schliecker » November 2nd 2012, 9:46am

Yes. Basically a half block from the highway and water. John's point about Wine Care being an old warehouse is one of the things I'm hoping works in their favor. But I did see on the news water in the streets between 10th and 11th on 23rd St and Chelsea Piers (where my kid takes classes) is closed for at least two weeks because of flooding. But that is right on the water. So we'll see. Hopefully they can assess the situration relatively soon and send an update (phone and power pending) as the other wine facilities have.

I have to admit, it's strange to be sitting here wondering about wine storage in Chelsea given what others are clearly going through. Part of me is wants to know what's happening to my material possessions (in this case wine) but the other part is thinking "it's just a material possession." Be thankful for what we do have. This storm is certainly helping put some things in perspective for me!
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #27  Postby Nathan Smyth » November 2nd 2012, 12:15pm

If it's cold water, then flooding won't harm the wines themselves.

But flooding will ruin the wines' resale values at auction (since the labels will be mush).

Years and years ago, Pierre Rovani told a story about how his grandfather's cave [in Normandy? or Brittany?] was always flooding, and so they put the wines in wire cages (as I recall) in order to be able to discern (once the floodwaters had receded and the bottles had settled back down) which cache was which.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #28  Postby David Schliecker » November 2nd 2012, 4:37pm

Posted just now from the Wine Care team... Whew!!! :)

Super Tropical Storm "Sandy" has dealt all of us in New Jersey, New York, and Connecticut a nasty blow. We at WineCare Storage have been spared most of the disaster. However, we have no Electricity, no FIOS for Internet, telephones and faxes, no Fresh Water, No Toilets, no Elevators, no Heat and some serious damage to our offices and computers. Our employees are having a difficult and long time getting to work.

We are in the laborious process of repairing everything. How long it will take depends on a myriad of factors mostly other people and services.

The good news is that your wine is in tact and being safely stored at a perfect temperature of 55 degrees.

At this time, WCS cannot give you the excellent service to which you have become accustomed. It will be weeks before we can be completely up and running, but we will complete the task. We will stay in touch with updates. Please call 212-594-9590 with any questions and for information. We will get back to you as soon as possible.

However, we cannot make deliveries and/or accept deliveries at this time. Requests for wine, will be lined up in the order they are received with First In/First Out.

Please be patient; we are doing everything we can; working tirelessly around the clock. We are very lucky compared to millions of our neighbors many of whom we have been trying to help.

Thank you for your understanding and loyalty.

With warmest regards,
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #29  Postby John Morris » November 2nd 2012, 9:17pm

Very glad to hear that!

FYI, someone passed on an e-mail from Tom at Chelsea, who said there was a little water around the door and the kitchen, but that was all.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #30  Postby jed.benedict » November 8th 2012, 10:26am

This is my first post- so bear with me..

First - I'm glad to hear that so many people's wine is okay at Chelsea and other storage facilities in the New York/New Jersey area. We've been in touch with some of our competitors as well as retailers and distributors and have gotten word that their employees and families are generally okay, and they are just dealing with the damage.

Likewise - I'm glad to hear that you all are fortunate that this disaster happened in the fall and the outdoor temperatures are still good for storing wine. I fear what may have happened to everybody's collections if there was an extended power outage and fuel shortage in the dead of summer.

So I'm clear about who I am and why I'm posting - I own and manage Horse Ridge Cellars - a wine storage facility in Stafford Springs, Connecticut. Fortunately, the storm did not impact us as heavily as it did just south of us and we didn't lose power for more than a couple hours. So for our NY, NJ and CT clients who are wondering - your wine is still safe here.

For those who don't know about Horse Ridge Cellars - we are underground wine storage facility, originally designed as a converted bomb shelter built to withstand nuclear attacks during the Cold War. We are built into the side of a hill which enables us to maintain constant 55 degree temperatures year round even if our heating and cooling systems are down.

I want to be sensitive to everybody who have been affected by this disaster, but I also want to be sure that everyone knows about other options for wine storage. At the end of the day, our families and loved ones come before wine, but sometimes it helps to have more piece of mind about your investment.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #31  Postby Michael Sopher » November 10th 2012, 1:24pm

This - from Winecare today A few troubling bits in here....

WineCare finally has e-mail, but our telephones are still not working. Please communicate with me via email and that address is listed below.

By order of our landlord, who has to fully clean and restore all the utilities in the entire basement, ALL of the wine we are storing has to be removed from the cellars and will be taken up into special rooms in the building. WineCare will maintain a 55 degree climate for the wine. Once the restoration is complete, each case of wine will be relocated into our "new" cellars and available to you.

Our inventory is based on a computerized system which is completely backed-up. Until that system and its hardware are functional, it is impossible for WineCare to locate any client's wines. While the identity and contents of each and every case is known to us, WineCare will not be able to locate a specific case until the wine is relocated back into our cellars.

It will be many weeks before this monumental task is complete. We are working 7 days a week and will be up and running as soon as we can.

We know that you have great concern about your wine and the value of it. We believe that at least 95% of the wine we are storing is fine. Please bear with us, and understand that everything humanly possible is being done to clear up this huge interruption at WineCare caused by the Sandy catastrophe.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #32  Postby John Morris » November 10th 2012, 1:49pm

Michael Sopher wrote:We believe that at least 95% of the wine we are storing is fine.


In my business (journalism), that's called burying the lede!
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #33  Postby David Schliecker » November 10th 2012, 3:45pm

I got the same email and it too made me very nervous. I'm sure a lot of people, me included, are wondering if they fall in that 5%. Heck, my entire collection with then could have been whipped out and and I'm sure I'm not even close to 5% of their inventory. Who knows?!?

The time it takes to reestablish their relocate their wines I'm fine with. I would be nice if they are up by the holidays but whatever time it takes is fine with me. I can also live with upstairs storage for a period of time.

What's also a little troubling is that the first email we got from Wine Care stated that "The good news is that your wine is in tact and being safely stored at a perfect temperature of 55 degrees."

I've certainly gone from concern to relief to concern again. It's the not knowing for sure that is VERY unnerving.

I hope they are more forthcoming in specifics soon.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #34  Postby David Schliecker » November 10th 2012, 5:11pm

A little more detail. Maybe not the detail I was hoping for but something. And I should clarify that I’m curious about the overall 5% and in no way was I implying that they look into my specific collection there.
My email to them…

------------

Thanks for the update. It's good to know things are being taken care of. I'm curious as to what you mean by "We believe that at least 95% of the wine we are storing is fine." Could you provide a little more detail on what might have happened to the other 5%?

Thanks,
Dave Schliecker

Their response
----------------------
Hi David,

We have 10's of 1,000's of cases which are being reviewed. This is a monumental project and will take time. We apologize, but there is no way that we can stop our operation in order to inspect each bottle/case and report the assessment at this stage. The chances that your collection has been effected are very small.

We have a very sophisticated and reliable system in place that we expect will be of service.
Thank you for your understanding and patience,

The entire WineCare team
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #35  Postby Michael Sopher » November 10th 2012, 5:52pm

I take it as some stuff got wet. If it is your cases you dont care about the 95%. If not we are 100% relieved... But wont know for weeks.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #36  Postby A.Gillette » November 10th 2012, 6:08pm

I don't understand any of the emails sent by Winecare. I'm not a customer there, but I certainly feel for those who are.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #37  Postby Michael Sopher » November 12th 2012, 11:07am

I sent a mail asking for greater clarity on just how much water entered the cellar and how deep it got. No answer. They say the mail is up but phones are down... They went from no damage to 95% OK... won't it be interesting when half of us fit into the 5%
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #38  Postby Michael Sopher » November 12th 2012, 1:30pm

I received a thoroughly unsatisfying response from Winecare to my most recent mail, basically told me nothing. Radio silence on this is unacceptable. I hope they realize that while no one should blame them for acts of nature... communication is key right now.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #39  Postby Chuck Miller » November 12th 2012, 1:40pm

Guys, perhaps they have told you as much as they know right now. I don't know anything about how they store wine for clients, whether it is open storage or private lockers, etc. One can only hope that they were very organized before the storm, I know of some storage facilities that aren't, and after a crisis is not the time to start getting organized.

While the situation calls for concern (and monitoring) and is not ideal, they have a huge project in front of them, and seem to be working hard to resolve it. They've already said they can't answer individual questions until the project is over and done, so you are probably just going to have to be patient. It's kind of like asking Con Ed exactly when your power is going to come back. They're working on it, but can't tell you specifics. Here's hoping everything works out well for all the clients in the end.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #40  Postby YacobovE » November 12th 2012, 1:55pm

Figured I'd post this letter from Vintage Wine Warehouse -- love the service there -- received this letter on October 30th:

Dear Valued Storage Customer,

This note is in response to the many clients who have emailed and called over the last 24 hours inquiring about the overall conditions at the facility in the aftermath of the hurricane.

I am reaching out to you today to let you know that our facility was not affected in any way by the events surrounding hurricane Sandy.

Please note that our building is located at the top of a hill in Ridgewood, Queens, about 93 feet above sea level (aprox 9 stories). The building is located about 3 miles from the nearest canal and about 6 miles from the East River. Our facility is not located in a flood zone.

Please also note that in the event of a power failure we store items in a poured concrete cellar (14 ft below ground) where the natural temperature is around 60 degrees. In the event we lose power the temperature will never rise higher than about 60 degrees. Please note that in the event that we lose power it would take many days for the temperature to rise to that thresh hold as the combination of being below ground, the nature of the materials that make up the construction of the property and the sheer volume of liquid being refrigerated all act as natural conduits to maintain cold for extended periods of time.

Please also note that our facility is staffed 24 hrs a day in the event of a black out.

Unlike some other facilities in the metro area who store items in a new construction sheet metal/hangar style buildings (above ground) which can damaged by wind, water and temperature fluctuation, our building is constructed out of 14 inches of poured concrete in all directions (floors walls and ceilings). It is virtually indestructible (as the building has very few openings) and the poured concrete acts a natural conduit of temperature, especially below ground.

We do understand that many wine storage facilities in the metro area are located in evacuation zone A (whether in Manhattan, Queens or New Jersey) and by reading through email inquiries I can see this has raised concerns for clients that may have items both at our facility and at another facility located in a possible flood zone.

I am aware of the fact that many of the facilities located in evacuation zone A store items below ground so if you also have items at another facility located in evacuation zone “A” I suggest you reach out to them and find out the status of their current conditions and on what floor your items are currently being stored.


Please note that items at Vintage Wine Warehouse are stored a minimum of 6 inches off the floor of our 19,000 square foot cellar, with a majority of items stored between 4 feet and 13 feet off the floor. Our cellar is also equipped with 5 fully maintained sump pumps in the unlikely event we receive residue water in the cellar from extended rainfall.

Please feel free to reach out to me anytime if you have any questions or concerns,

Kind regards,

Tony Leventhal
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #41  Postby John Morris » November 12th 2012, 2:04pm

Chuck Miller wrote:Guys, perhaps they have told you as much as they know right now. I don't know anything about how they store wine for clients, whether it is open storage or private lockers, etc. One can only hope that they were very organized before the storm, I know of some storage facilities that aren't, and after a crisis is not the time to start getting organized.

While the situation calls for concern (and monitoring) and is not ideal, they have a huge project in front of them, and seem to be working hard to resolve it. They've already said they can't answer individual questions until the project is over and done, so you are probably just going to have to be patient. It's kind of like asking Con Ed exactly when your power is going to come back. They're working on it, but can't tell you specifics. Here's hoping everything works out well for all the clients in the end.


I can see how they can't respond to individual inquiries, but having said everything was OK and then having said that 95% is OK, and then dodging further inquiries, is collosally bad customer relations. The fact that the landlord has demanded that they entirely empty their space suggests this is more than a minor problem and begs for an explanation to customers.

If the landlord has demanded that they move all the wine above ground, they must have access to the facility. It would be easy to say, for example, "Some water penetrated the cellar and some wines on lower shelves in parts of the facility may have been damaged. Because our efforts are directed now toward moving the wine and our computer records still must be restored from backups, we have not yet been able to fully assess the damage or identify which customers' cases were affected. Please bear with us."

Some friends and I were negotiating with them 10 years ago for a private locker, which they didn't offer at the time. They seemed very professional, but I'm sure glad we didn't opt for them.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #42  Postby Michael Sopher » November 12th 2012, 2:26pm

Agree with John Morris above... huge customer relations/communication fail. The way I read the messages is that the entire cellar was flooded and they are determining how to go forward before admiting that facts. Carboard boxes could disintegrate and bottles just end up in a jumble.

I hope that is not it but saying nothing means they might be hiding a lot
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #43  Postby Eric LeVine » November 12th 2012, 2:28pm

Does one get the sense that their servers/office-computers were all underwater as well?
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #44  Postby John Morris » November 12th 2012, 2:33pm

Eric, in posts #28 and #31, they were quoted saying:

"We at WineCare Storage have been spared most of the disaster. However, we have no Electricity, no FIOS for Internet, telephones and faxes, no Fresh Water, No Toilets, no Elevators, no Heat and some serious damage to our offices and computers. Our employees are having a difficult and long time getting to work."

"Our inventory is based on a computerized system which is completely backed-up. Until that system and its hardware are functional, it is impossible for WineCare to locate any client's wines. While the identity and contents of each and every case is known to us, WineCare will not be able to locate a specific case until the wine is relocated back into our cellars."
"I have some sympathy for these people as I was once caught in a similar situation after using the wrong shampoo on a client's raccoon." -- Craig Gleason

"There is not an infinite linear progression of betterness associated with rising alcohol intake. There is an obvious asymptote, followed by a decline in betterness...." -- Anton Dotson
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #45  Postby Eric LeVine » November 12th 2012, 2:35pm

Sort of the case for cloud-based services or products like Axcient.

It's too bad. I hope it works out well for everyone.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #46  Postby Michael Sopher » November 12th 2012, 2:42pm

The offices are on the seme level as the cellar... Maybe the cellar door was stout or just that the electric is out so the computers are out... cloud based services are nice but I am more interested in a dry collection with intact labels in intact boxes and don't care if the records were on index cards... I have records on this website called CellarTracker, perhaps you've heard of it.
Last edited by Michael Sopher on November 12th 2012, 3:24pm, edited 1 time in total.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #47  Postby Eric LeVine » November 12th 2012, 2:53pm

Michael, best of luck. FWIW, it is very likely that wine was shelved and stacked very high and that only the floor level stuff might have gotten wet. So i can understand how they might say 95% is OK.
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #48  Postby Michael Sopher » November 12th 2012, 3:25pm

I am hoping that is the case. If they would explain it as such, we'd know that 95% or 90% is meaningful
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #49  Postby Chuck Miller » November 12th 2012, 3:40pm

John Morris wrote:I can see how they can't respond to individual inquiries, but having said everything was OK and then having said that 95% is OK, and then dodging further inquiries, is collosally bad customer relations. The fact that the landlord has demanded that they entirely empty their space suggests this is more than a minor problem and begs for an explanation to customers.

If the landlord has demanded that they move all the wine above ground, they must have access to the facility. It would be easy to say, for example, "Some water penetrated the cellar and some wines on lower shelves in parts of the facility may have been damaged. Because our efforts are directed now toward moving the wine and our computer records still must be restored from backups, we have not yet been able to fully assess the damage or identify which customers' cases were affected. Please bear with us."

Some friends and I were negotiating with them 10 years ago for a private locker, which they didn't offer at the time. They seemed very professional, but I'm sure glad we didn't opt for them.


I agree, bad customer relations. They may feel they've addressed the issue, while creating more questions (and not being able to provide answers). The thing that is a little strange is that I've now looked at their web site, and it appears that it's general (open) storage on commercial shelving. If the water was limited to only the low level boxes, why can't the stuff up high just stay where it is, while cleanup of the floor, etc. proceeds with the wine in place?
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Re: UPDATE: Any update on Chelsea Wine Storage?

Post #50  Postby Eric LeVine » November 12th 2012, 3:44pm

Chuck, if there is full-on mitigation required, they need to gut the entire space, tear out drywall, dry and disinfect all studs etc. That probably requires moving absolutely everything out of there to get proper airflow etc.
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