We just had a young lady come in and say she was in with her boss several days ago and bought a couple bottles of wine, she said one was XYZ and doesn’t remember the other but the cork broke when they opened it and the wine didn’t seem very good. She handed me approx 1/4"-1/2" of the top part of the cork, no name visible on it, she didn’t have the bottle and she asked if she could get credit or get replacement for it.
Me: We’re happy to exchange it or give you credit for the wine, what was the wine and do you have the bottle.
Her: I can’t remember the wine and no, we left the bottle at a restaurant.
Me: I’m happy to help you but I would need to know what the wine was and if you could bring the bottle in we can replace it or give you credit and we can return it to the winery but the winery would want the bottle to determine what is wrong with it.
Her: I don’t remember and I thought so but thought I would ask anyway. Thank you, no problem.